Multiple Printers — Setting Up Printer Groups in the POS App

The Multiple Printers feature allows you to distribute order printing across more than one printer based on product categories — kitchen items print on the kitchen printer, bar drinks print on the bar printer, while receipts always print on the cashier printer. This suits restaurants, cafes, and multi-department businesses. This article covers setting up printers and printer groups from the POS app.

Before You Begin

• Printer groups are managed online only — all view, add, edit, and delete actions require an active internet connection. Attempting to manage groups without a connection displays a message indicating this.
• If the Branch feature is enabled, printer group settings are independent per branch and the app displays the settings for the selected branch. Without the feature, a single account-wide setting is used.
• Settings are synchronized between the web dashboard and the app — any change from either side is reflected on the other.

Part 1 — Adding a Printer and Auto-Detecting Paper Width

1. From the app’s control panel, tap the Settings card.
2. Tap Printer Settings.
3. Tap the “Add Printer” button.
4. Select the connection method: Bluetooth, Internet/Wi-Fi, or Wi-Fi Printing.
5. Select the printer model from the “Printer Model” list, then complete the printer connection.
6. Once connected, the app automatically detects the connected printer model and fills in the “Paper Width” field with the standard default value for that model (80mm or 58mm).
7. You can change the paper width manually at any time: 80mm, 58mm, or a custom width.

Supported models for automatic detection include brands: Epson, Bixolon, Star Micronics, Sunmi, and Rongta.

Part 2 — Managing Printer Groups

1. From the print settings in the app, tap the “Printer Groups” button.
2. Tap “Add Printer Group.”
3. To create a new group, fill in the following fields:
   • Group Name (Required): A unique name for the group within the branch, such as Kitchen or Bar.
   • Type (Required): “Invoice” or “Order.”
   • Product Categories: Required for groups of type “Order” and cannot be left empty; optional for type “Receipt” — when left empty, all categories are considered included.
4. You can edit any group: change its name, and select or deselect its categories.
5. To delete a group, make sure it is not linked to any printer first.

How the System Works

• If no printer groups exist, the system prints the full invoice in the default mode without splitting the invoice into separate order tickets.
• You can create any number of additional groups — their tickets print in order format rather than invoice format.
• All group actions performed from the app (add, edit by name, type, and categories, delete) are recorded in the account’s general activity log.

Validation Rules

• The group name must be unique within the branch.
• A group of type “Order” cannot be saved without at least one category assigned.
• A group linked to a printer cannot be deleted — a message appears showing the linked printer’s name. Remove the group from that printer’s settings first, then try again.
• Opening group management without an internet connection displays a message asking you to connect first.