Creating a Refund for an Invoice with Loyalty Points

How to create a Refund Receipt with Loyalty Points

1. Click on “Sales” from the main menu.
2. Click on “Manage Invoices”.
3. Click on the required invoice that the client wishes to return/ refund.
4. Click on the “Create Refund Receipt” button.
   • Note: The refund receipt data will be recalled from the original invoice.
5. Save the refund receipt in a suitable format:
   • “Save as Draft”: This allows you to save the invoice as a draft for future finalization.
   • “Save & Don’t Print”: Save the invoice in the system without printing it.
   • “Save & Print”: save the invoice and print it instantly.

Note: Loyalty points that have been consumed as discounts cannot be redeemed when returning/ refunding the invoice