Deleting a payment on a Refund Receipt

  1. Click on “Sales” in the main menu.
  2.  Select “Refund Receipts”.
  3. Click on the desired invoice from which you want to delete the payment.
  4. On the refund receipt display screen, click on the “Payments” tab.
  5. Click the “…” button next to the payment transaction and choose “Delete” from the menu.
  6. Confirm the deletion by clicking the “Yes” button when prompted.
    • The payment on the returned invoice will be deleted, and it will return to an unpaid status.
    • If the invoice had multiple payment transactions, it will become partially paid until all recorded payments are deleted.