What happens if AI doesn’t recognize a client, supplier, or product?

If AI cannot recognize a client, supplier, or product in the document, the document is still processed successfully. The unmatched fields are simply left for you to review and complete manually:

• If the client or supplier cannot be matched, select the correct record from the list.
• If the product cannot be matched, you can add it as a new product directly from the same screen or select a registered record from the list.
• If the tax is not matched correctly, you can correct it manually before saving.

Note: This is expected behavior not a system error. AI only matches records that already exist in your account. If a client, supplier, or product is not registered in your account, or appears in the document under a different name than the one stored in the system, manual intervention is required.