Handling Rejected Requisitions in Sales Orders

If a requisition linked to a sales order is rejected, you will not be able to convert the sales order into an invoice directly.

This guide explains what happens when requisitions are rejected and how to continue processing the sales order.

If all requisitions linked to the sales order are rejected, the system will prevent converting the sales order into an invoice and the following message will appear:

“Sales Order #{code} cannot be converted into an invoice because all requisitions are rejected.”

Before taking any action, first check the statuses of the requisition linked to the sales order:

1. From the main menu, go to “Sales” then select “Manage Sales Orders“.
2. Open the required sales order.
3. Review the linked requisition and check the status of each one.

When requisitions are rejected, you can continue using one of the following options:

If the rejection was caused by incorrect data or quantity changes, you can create a new requisition for the sales order:

1. Open the sales order from “Manage Sales Orders“.
2. Delete the rejected requisition.
3. A new requisition will be created automatically with the status “Under Delivery“.
4. Confirm the delivery for the new requisition.

If you believe the requisition was rejected by mistake or needs further review:

1. Contact the responsible administrator to review the rejection reason.
2. After review, the administrator can either approve the rejected requisition or ask you to create a new requisition with the correct data.
3. Once the requisition is approved, return to the sales order and complete the invoice conversion.

Action Required	Can Convert to Invoice?	Inventory Issue Status
Create a new issue or contact the administrator	❌ No	All issues rejected
Convert using approved requisitions	✅ Yes	Some issues rejected and some approved
Select under delivery issues to include in the invoice	✅ Yes (with “Convert Sales Order to Invoice” permission)	Some issues rejected and some under delivery