Why Doesn’t the Add Note Icon Appear on Order Items?

The Item Note icon does not appear on the item line itself. Instead, it appears in the action bar below the order cart, next to the quantity, price, and discount buttons, after selecting an item in the cart. If you select the item and the icon does not appear, make sure of the following:

• The cart contains at least one item and you have selected it by clicking on it.
• The Item Notes feature is enabled from the Item Notes page in POS Settings or Sales Settings.

Note: Adding a note to an item in an order does not require a special permission; any user with permission to create a POS order can add item notes.