Why don’t the printer group settings appear in the app?

The most common reason is no internet connection — printer group management (viewing, adding, editing, and deleting) is available in online mode only. Attempting to open it without a connection displays a message asking you to connect to the internet first. Check your device’s connection and then try again from the “Manage Printer Groups” button in the printers list.

If the device is connected and the settings are still not appearing as expected, check the following:

• Selected branch: With the Branch feature enabled, printer groups are independent per branch — settings configured for one branch will not appear when a different branch is selected in the app. Make sure the correct branch is selected.
• Sync with the web: Settings are unified between the web dashboard and the app. If groups were modified from the web, reopen the app settings to load the latest version.