Troubleshooting Issues When Linking Your Daftra Account with Fatora Platform
Common Input Error Messages and How to Fix Them
When attempting to connect Daftra to the e-Invoicing system by enabling Fatora Platform, you may encounter some errors. Below are the most common messages, their meanings, and solutions:
- Message
- The csr organization identifier format is invalid.
- Explanation: The VAT number was not fully entered .
- Solution: Make sure it is exactly 15 characters.
- Message
- The csr organization identifier must be a number
- Explanation: The VAT number must contain only digits, no letters or spaces.
- Message
- Invalid-OTP
- Explanation: The OTP code entered is incorrect, expired (more than 1 hour since issued), or has already been used.
- Message:
- NOT_COMPLIANT
- Explanation: The company name must match exactly as it appears in the commercial registration, with no additional words or changes.
- Message
- Invalid-Industry
- Explanation: The industry field must be entered without using any symbols.
- Message
- The document issue date must be less or equal to the current date
-
Explanation: To send the invoice to ZATCA, the issue date must be today’s date or earlier, future dates are not allowed.
