Image Sizes in the Online Store Content Management

This article gathers the upload requirements for each type of online store image as the system applies them: where to upload, the allowed formats, the maximum size, and how the image appears in the store.

Image Requirements by Type

Image	Where It Appears	Where to Upload	Allowed Formats	Maximum Size
Slider images	At the top of the home page	Main Gallery	Png, jpg, gif, bmp	25 MB
Logo	The header, as well as invoices and email templates	Account Settings	Jpg, jpeg, png, gif	5 MB (as stated on the screen)
Product images	The products list (the default image) and the product page (all images)	Products & Services	Jpg, jpeg, png, gif	50 MB per image
Category image	The categories section and the top of the category page	Categories	Jpg, jpeg, png, gif (one image)	According to the account’s file limit
Images inside content pages	Pages designed with the visual editor and the footer	The image library inside the visual editor	Image formats	—

How Images Appear

• The system doesn’t crop or resize images on upload; the image appears as you uploaded it within the space set by the template.
• The products list shows only the product’s default image, and the product page shows all its images in a gallery that enlarges on click.
• A product without images shows a placeholder image instead, and on the product page the phrase “No Image Available” appears.
• If there is no logo, the business name appears in its place in the header.

Rules and Restrictions

• Unify the dimensions of all slider images so its height doesn’t change.
• Use square images for all products so the cards are equal in the products list.
• Use a horizontal logo with a transparent background in PNG format. The SVG format isn’t accepted for the logo.
• Deleting an image from the image library in the visual editor deletes it permanently from all pages that use it, without a confirmation message.

Frequently Asked Questions

What size does the system require for slider images?

The system doesn’t require a specific size; the restrictions are the format and the file size only.

Why do product cards appear with different heights?

The product images have different dimensions. Use the same dimensions for all images.

I uploaded a large image and the store became slow. What do I do?

Reduce the image size before uploading it, then delete the old image and upload the new one.