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Why Doesn’t the Note Appear on the Printed Invoice?

Item notes appear on the printed invoice only when using an invoice design that contains a notes column. An invoice printed using the default receipt without a design does not display notes, and this is the expected behavior in the system. To verify, check the following:

  • The design contains either the Item with Note column or the Item Notes column. You can add either or both from Templates ← Printable Templates ← Invoices and Estimates card, then select the design or template you want and click Item Columns within the design.
  • The item itself has a note; an item without a note does not have an additional line printed below it.

Note: To have notes appear automatically on all new invoices, set the design containing the notes column as the default invoice design from Template Data by enabling the “Set This Layout As Default” toggle.