Why doesn’t the Import action appear on the Employees screen?

The Import button appears at the top of the Manage Employees page, not in the main menu. If you don’t see it, it’s usually for one of the following reasons:

• You’re looking for it in the main menu: There’s no import item under Employees in the main menu. Click Employees, then Manage Employees, and you’ll find the Import button at the top of the page.
• You don’t have the required permissions: The button appears only if you have both the Add New User/Employee and Edit & Delete User/Employee permissions. If either is missing, the button doesn’t appear, so ask the account admin to add it to your role.