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Troubleshooting Issues When Linking Your Daftra Account with Fatora Platform

Common Input Error Messages and How to Fix Them

When attempting to connect Daftra to the e-Invoicing system by enabling Fatora Platform, you may encounter some errors. Below are the most common messages, their meanings, and solutions:

  • Message
    • The csr organization identifier format is invalid.
  • Explanation: The VAT number was not fully entered .
  • Solution: Make sure it is exactly 15 characters.

  • Message
    • The csr organization identifier must be a number
  • Explanation: The VAT number must contain only digits, no letters or spaces.

  • Message
    • Invalid-OTP
  • Explanation: The OTP code entered is incorrect, expired (more than 1 hour since issued), or has already been used.
  • Message:
    • NOT_COMPLIANT
  • Explanation: The company name must match exactly as it appears in the commercial registration, with no additional words or changes.
  • Message
    • Invalid-Industry
  • Explanation: The industry field must be entered without using any symbols.

  • Message
    • The document issue date must be less or equal to the current date
  • Explanation: To send the invoice to ZATCA, the issue date must be today’s date or earlier, future dates are not allowed.