Undoing the Collection of a Paid Cheque
The Undo Collection button returns the cheque from the Collected status to Delivered. Use it when you recorded the collection by mistake or with the wrong date.
Required permissionsAdd Cheque Book, which you configure under Roles.
How to accessPayable Cheques > open the cheque > Undo Collection.
Table of Contents
When does the action appear?
It appears only for cheques in the Collected status, and afterward the cheque becomes Delivered.
Steps
- Open the Collected cheque.
- Click Undo Collection.
- The cheque returns to Delivered.
Effect on the system
The collection Journal Entry is deleted, so the bank balance and Notes Payable return to what they were.
Restrictions and conditions
- The action runs with a single click and no confirmation.
- You are not asked for a date.
Error messages and solutions
| Message you see | Cause | Solution |
|---|---|---|
| Failed | The status could not be changed. | Check your permission and try again. |
Frequently asked questions
Can you undo more than one step?
Yes, one step at a time. For example: Undo Collection, then Undo Delivery.