Why Is the Supplier’s Account Recorded Under Other Payables Instead of Suppliers?

When you add a new supplier, the system automatically creates a sub-account for them under the main account Suppliers. So if the supplier’s account or its entries appear under Other Payables (or an account other than Suppliers), the cause is one of the following:

Cause	How Do You Know?	Solution
Suppliers account routing is set to another main account	The supplier’s own account in the chart of accounts is under the other account.	Change the Suppliers Main Account for suppliers in Purchases account routing to Suppliers.
Routing set to Specify per Each, and an account under the other account was chosen for the supplier	In the supplier form, the field Account shows an account other than the supplier’s account.	Edit the supplier and choose their correct account, or return the routing to Automatic Account Routing.
Documents not linked to an existing supplier	The supplier’s account is under Suppliers, but some entries appear in Other Payables.	Open these entries and review the original document (a deleted supplier or a document without a supplier) and edit it.

1. Reviewing the Suppliers Account Routing

1. Open Accounting → Settings → Accounts Routing → Purchases (Purchases account routing).
2. In the row Suppliers Review Suppliers Routing Type:
   • Automatic Account Routing: review Suppliers Main Account next to it; every new supplier’s account is created under the account chosen here. If it is Other Payables or any other account, change it to Suppliers (or leave it empty to use Suppliers by default).
   • Specify per Each: each supplier’s account is chosen manually from the field Account in the supplier form; so review the supplier itself.
3. Click Save.

2. Entries That Go to “Other Payables”

The account Other Payables is the fallback account the system uses when a transaction (purchase invoice, payment, expense) needs a supplier account and doesn’t find the supplier, such as:

• The supplier deleted after the document was recorded.
• The document without a supplier.

In this case the supplier’s account is fine, and the problem is in the document; open the entry from Other Payables, then the original document, choose the correct supplier, and save.

How Do I Check Quickly?

1. Open Chart of Accounts and search by the supplier’s name.
2. If their account is under an account other than Suppliers → the cause is the routing (1).
3. If it is under Suppliers but transactions appeared in Other Payables → the cause is the documents (2).