Why Can’t I Find a Specific Product When Creating a Purchase Invoice?

If you are searching for a product in any document within the purchasing cycle and cannot find it, the most likely reason is that the product’s category has been added to the list that blocks purchasing and invoicing for specific product and service categories in the purchasing settings.

Which documents does this affect?

Products belonging to restricted categories will not appear in any purchasing document, including purchase invoices, purchase orders, purchase price quotes, request for quotations, purchase requests, purchase returns, and debit notes.

How do I verify this?

1. From the main menu, click Purchases then select Purchase Settings.
2. Open the Invoice Settings card.
3. Navigate to the Inventory Control section.
4. Check the “Prevent Specific Item Categories from Being Sold or Invoiced” field and confirm that the category of the product you are looking for has not been added to it.

How do I make the product appear again in purchasing documents?

If you find the product’s category listed in this field, remove the category from the list and save the changes — the product will immediately become available across all purchasing documents.