Deleting a Client Membership: Conditions and Alternatives

The membership is the client’s subscription to a package for a specific period; the package sets its price, duration, and credits. Each client has one membership, and each paid period on it is called a subscription.

This guide explains deleting a client’s membership, when deletion is allowed, what happens afterwards to the invoice and credits, and the alternatives when deletion isn’t possible.

Steps to Delete the Membership

1. From the main menu, click Memberships, then Manage Memberships.
2. Open the required membership, or open it from the client’s page → the tab The membership.
3. Click Delete, or from the menu Manage Memberships choose Delete next to the membership.
4. In the message Are you sure you want to delete this Membership ? Click Yes.
5. The message appears Membership Deleted Successfully.

When Can the Membership Be Deleted?

The membership can be deleted only if it has no subscriptions. A subscription is created when the membership invoice is paid, so in practice only a membership whose invoice wasn’t paid can be deleted. To delete a membership that has subscriptions, delete its subscriptions first from Manage Subscriptions.

The Effect on the System

Place	What Happens
The membership	It is deleted and disappears from Manage Memberships, and the button New Membership appears again on the client’s page.
Membership invoice	It isn’t deleted automatically; delete it manually from Manage Invoices if it is no longer needed.
Credits and freeze periods	They aren’t deleted automatically.
Deleting the client	A client who has a membership or credit can’t be deleted; delete their membership first.

Alternatives

You want	Do
Stop a paid membership	Use Suspend instead of deleting.
Cancel a subscription by mistake	Delete the subscription from Manage Subscriptions, so the expiry date returns to the previous subscription and its credits are suspended.
Change the client’s package	Renew the membership with the new package.

Error Messages and Their Solutions

Message Shown	Cause	Solution
You cannot delete the Membership as there’s a related Subscription(s)	The membership has subscriptions (its invoice is paid).	Delete the subscriptions from Manage Subscriptions, or suspend the membership instead of deleting it.
Failed to delete the membership	An error during deletion.	Try again.

Frequently Asked Questions

I deleted the membership and the invoice remained?

Yes, the invoice isn’t deleted automatically; delete it from Manage Invoices.

Can several memberships be deleted at once?

No, each membership is deleted separately.

Can the membership be restored after deleting it?

Not from the interface; add a new membership for the client.