Deleting a Membership Subscription and Its Effect on the Membership and Credits
A subscription is a paid period on the client’s membership. It is created automatically when the membership or renewal invoice is paid, it has a start and end date, a price, and an invoice number, and the package credits are granted with it. Each client has one membership and several subscriptions on it.
This guide explains deleting a subscription, its effect on the membership expiry date, the credits, and the invoice, and the correct order for deleting a subscription, its invoice, and its membership.
Contents
When Do You Delete a Subscription?
- A subscription created by mistake, such as a renewal for another client or with a wrong package.
- Canceling a renewal and refunding its value to the client.
- Before deleting a membership that has subscriptions.
Steps to Delete a Subscription
- Open Membership Subscriptions.
- Search for the subscription by client or invoice, then click Delete next to it, or open it and click Delete.
- Click Yes in the confirmation message.
- A deletion success message appears.
The Effect on the System
| Place | What Happens |
|---|---|
| Membership expiry date | It returns to the end date of the membership’s last remaining subscription. If the deleted one was the only subscription, the expiry date stays as it is; edit it manually from Manage Memberships if needed. |
| Subscription credits | They are suspended in Credit Charges, and they can’t be used. |
| Subscription invoice | It isn’t deleted, and it stays paid with its entries in Manage Invoices. |
| The membership’s current package | It doesn’t change automatically. |
| Deleting the membership | It becomes available after deleting all its subscriptions. |
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Warning: Deleting the subscription doesn’t refund the amount to the client or cancel the invoice. To refund the amount, create a refund receipt or a credit note for the invoice.
Deleting the Subscription, Invoice, and Membership in Order
- Delete the subscription from Membership Subscriptions.
- Handle the invoice from Manage Invoices: create a refund receipt or a credit note to refund the amount, or delete the payment and then the invoice if it was a mistake.
- If you want to delete the membership itself, delete it from Manage Memberships after deleting all its subscriptions.
Alternatives to Deleting
| You want | Do |
|---|---|
| Pause the client temporarily | Add a freeze period to the membership. |
| Suspend the membership | Use Suspend from the membership page. |
| Shorten the membership duration | Edit Expiry Date from the membership page. |
Frequently Asked Questions
I deleted the subscription and the invoice stayed paid?
Yes, the invoice isn’t affected; handle it with a refund receipt or a credit note.
I deleted the only subscription and the expiry date didn’t change?
Because there is no previous subscription to return to; edit the expiry date manually.
Can a deleted subscription be restored?
No, create a new renewal invoice and pay it.
Do the consumed credits of the deleted subscription return?
No, only the remaining credits are suspended.