How to Contact Daftra Sales and Support Teams
You can contact the Daftra support or sales team in several ways: directly from inside your account using the Have a Question button or the Help menu, or by phone, WhatsApp, and the contact form on the Daftra website. This guide explains every contact method, when to use each one, and what information to prepare so your request is resolved faster.
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Note: Before contacting us, search for your answer in the System Manual; it explains the system’s steps and the reasons behind common error messages.
When to Contact Support and When to Contact Sales
| Team | Contact them when |
|---|---|
| Technical Support | You face a problem or an error message, you don’t know how to perform an operation, or you need help with settings, imports, or reports. |
| Sales | You want to subscribe, upgrade or renew your plan, add users, branches, or apps, ask about pricing, or request a product demo. |
From Inside Your Account
1. The “Have a Question” Button
- Click the Have a Question button at the bottom of the screen inside your account.
- The Send feedback or ask a question window opens.
- Enter the Subject (a short title for your request).
- Write your Message and describe the problem or question in detail.
- Attach a screenshot or file in Attachment, if any.
- Click Send.
A confirmation message appears saying your message was received and a customer service team member will contact you as soon as possible. Your message is sent automatically with your account number, business name, and plan, so you don’t need to type them. The reply is sent to the email address registered on your account.
2. The Help Menu
From the Help icon at the top of the screen (or from the user menu on mobile):
- System Manual: opens the help center and system guides.
- Submit Feedback: opens the same question/feedback form, or open it directly from Send feedback or ask a question.
- About Daftra: information about Daftra.
3. From Plan Limit and Upgrade Messages
When you reach a limit of your plan (such as the number of users, branches, or invoices), a message appears with an Upgrade your account or contact us link; use it to reach the sales team directly. You can review your plan and its expiry date from Account Information.
Phone and WhatsApp
Choose your country’s numbers from the table below. If your country is not listed, use the Middle East numbers.
| Country | Call (24/7) | Sales WhatsApp | Sales Hours (Sat – Thu) | Support WhatsApp (24/7) |
|---|---|---|---|---|
| Egypt | 0248837600 | 0248837601 | 10 AM – 7 PM (Cairo) Ramadan: 10 AM – 4 PM |
0248837602 |
| SA / Middle East | 0115030300 | +966115030301 | 10 AM – 7 PM (Makkah) Ramadan: 10 AM – 5 PM |
+966115030302 |