Why did an invoice fail to sync?

An invoice may fail to sync for several different reasons, such as missing data in the original order, mismatched product or client information between the two platforms, or a temporary connection issue during the sync. The specific reason appears in the “Failure Reason” column next to that invoice in the Invoice Sync History — hover over the text if it’s long to see the full details.

After addressing the cause, you can click the “Resync” icon next to the record to try again, and a message will appear showing the result of the new attempt, with the “Failure Reason” and “Status” columns updating automatically.