The Marketplace: Accessing, Installing and Managing External Apps
The Marketplace is a store of external apps that add new features to your account, such as additional reports, print templates, integrations with other systems and services, or custom buttons and actions in invoices. This guide explains how to access the Marketplace, install, activate and configure apps, and follow up on your apps from the Applications Manager.
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Note: You need the Edit General Settings permission to open the Applications Manager and install apps.
Contents
The Marketplace, the Apps Manager and Manage External Apps
| Description | Location | |
|---|---|---|
| Marketplace | The store where you browse all available external apps and their details pages. | A separate website that opens in a new tab. |
| Manage External Apps | The page in your account where you install external apps, activate them, configure their settings and follow up on their subscription. | Manage External Apps |
| Apps Manager | For activating and deactivating the system’s core modules (such as inventory, accounting and point of sale). | Apps Manager |
How to access it
- From the Manage External Apps: open the Manage External Apps, and click Go To Marketplace at the top of the page.
- From the Apps Manager: on the Apps Manager page, click Manage External Apps (it appears when external apps are available for your account) to open the Applications Manager.
- From the reports: at the bottom of the reports page, in the additional reports section, click Browse Reports to view report apps.
The Applications Manager page
| Part | Description |
|---|---|
| Tabs | General (general apps and print templates), and Reports (report apps). |
| Status | All / Active / Inactive. |
| My External Apps | The apps installed in your account. Each one shows its name, category, description, rating, price and validity date, with the Settings and Activate / Deactivate buttons. |
| Top Apps | Suggested apps you haven’t installed; click any app to view its details. |
| Search and filtering | By name or category (appears when you have a large number of installed apps). |
If you haven’t installed any apps yet, the message No Apps Added Yet appears with the Go To Marketplace button.
Installing an app
- From Top Apps, click the app to view its details (description, categories and rating), or click Visit App Page to view its full page in the Marketplace.
- Click Install.
- Depending on the app type:
- If the app has settings, you go to its settings page to complete them first.
- If it’s paid with no trial period, you go to the payment page.
- Then the allow access page appears: review the data the app will access (such as invoices, clients or products, read or write) and approve it.
- The app appears in My External Apps.
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Important: Review the data the app asks to access before approving; an external app can read or modify the data you allow it to.
App settings, activating and deactivating
- Settings: from the app card, to edit its settings (such as integration details). When you save, the message Settings for [app name] saved successfully appears.
- Deactivate: stops the app in your account temporarily, while keeping it installed (App deactivated successfully).
- Activate: restarts the app, and may ask you to allow access again (App activated successfully).
Paid apps and the trial period
| App type | What happens |
|---|---|
| Free | It’s installed and works immediately. |
| Paid with a trial period | It works for free during the trial period, and shows Valid until with the date it ends. |
| Paid without a trial period | It’s installed as inactive, and payment is required to activate it. |
| Monthly subscription | Shows the price / Month and the validity date, and must be renewed. |
| One-time purchase | It works permanently after purchase. |
When the subscription or trial period ends, Expired appears, and the app can’t be activated until it’s paid for. The message You cannot activate this application because it has not been purchased or renewed. Please complete the purchase first. appears.
Rating apps
For installed apps, click Click to add a review or the rating on the app card, choose the number of stars and write a comment (optional), then click Submit. The rating appears after it’s reviewed.
What can apps add to your account?
- Additional reports that appear in the reports.
- Print templates for documents.
- Custom buttons and actions on the invoices, credit notes, refunds, purchase invoices and sales settings pages.
- Automatic integration with other systems, which runs when transactions are added or edited.
- New data and tables specific to the app.
FAQs
I can’t see the Applications Manager. Why?
You need the Edit General Settings permission from Roles.
Why doesn’t a certain app appear for my account?
Some apps are only available for certain countries or business types.
What’s the difference between deactivating an app and removing it?
Deactivating stops the app temporarily and keeps its settings. To remove an app completely, contact technical support.
I can’t activate the app. Why?
Its trial period or subscription has ended, or you haven’t completed its settings. Complete the payment or the settings, then activate it.