Syncing a Specific Order from Shopify

Steps to Sync a Specific Order

1. From the main menu click “Sales“.
2. Click “Sales Settings“.
3. Scroll down to the “Integrations” section.
4. Click on the “Shopify” app card.
5. On the integration page click the “Invoice Sync History” button.
6. Click the “Sync New Order” button.
7. A popup appears — enter the order number or reference number from Shopify in the “Order/Reference No.” field.
8. Click Sync to start syncing, or click “Cancel” to close the popup.

Note: You can enter more than one order number at a time up to a maximum of 100 numbers — enter each number on a separate line.

Sync Results

The result for each order appears in the history page as follows:

• Success: The order was synced successfully.
• Failed: The sync did not complete — the reason for failure appears next to the record.
• Record Not Found: The entered number was not found in your Shopify account.

Notes

• The Order/Reference No. field is mandatory — if left empty a “Required” message appears and the sync does not proceed.
• If an order contains more than one invoice each invoice appears as a separate record in the list with the same order number and a different invoice code.
• An invoice that has already been synced will not be synced again even if its order number is entered a second time.