Why Doesn’t the Invoice Appear in the Sync Log Even Though It Was Synced?

If an invoice has multiple sync attempts, the system displays only the successful record and hides previous failed attempts. If the invoice was synced successfully but does not appear in the list, check the following:

• Review the applied filters and make sure the results are not restricted by a specific date range or status.
• Click “Reset” to clear all filters and return to the default view.
• By default, the results display records from the last month only. If the sync operation is older than that, expand the date range in the “Sync Date” filter.