Changing the Account Email Address

The account email address is the primary email used by the account admin to log in and receive system notifications. Therefore, it cannot be edited directly from the data field like other fields; instead, it must be changed through a separate action that opens a dedicated change window.

Before you start

This procedure applies only to the Account Owner’s email address. System employees have their own email addresses in their employee profiles, which can be edited from there.

Method 1: From Account Settings

• From the main menu, click “Settings”.
• Select “Account Settings” from the menu.
• Scroll to the “Admin Profile” section.
• You will find the “Email” field displaying the current email address, which cannot be edited directly.
• Click the “Change Owner Email” button below the field.
• The change window opens. Enter the required information and save.
  • You must enter your current password to complete the save and proceed with changing the email address.

Method 2: From the User Menu

• Click the account name at the top of the screen to open the dropdown menu.
• Select “Change Email”.
• The same page opens. Enter the required information and save.

Important Notes

The new email address becomes the login email address. After changing it, use the new email address to log in to the system instead of the old one.

System notifications will be sent to the new email address — make sure it is an email address you can access and regularly monitor, rather than a temporary email address.

If you also want to change the password, you will find the “Change Owner Password” button next to the email change button in the same section, as well as the “Change Password” option in the user menu.