{"id":37748,"date":"2025-08-10T18:53:52","date_gmt":"2025-08-10T18:53:52","guid":{"rendered":"https:\/\/docs.daftra.com\/user_manual\/%d8%ad%d9%84-%d9%85%d8%b4%d8%a7%d9%83%d9%84-%d8%b1%d8%a8%d8%b7-%d8%ad%d8%b3%d8%a7%d8%a8%d9%83-%d8%a8%d8%af%d9%81%d8%aa%d8%b1%d8%a9-%d9%85%d8%b9-%d9%85%d9%86%d8%b5%d8%a9-%d9%81%d8%a7%d8%aa%d9%88%d8%b1\/"},"modified":"2025-09-03T08:32:29","modified_gmt":"2025-09-03T08:32:29","slug":"troubleshooting-issues-when-linking-your-daftra-account-with-fatora-platform","status":"publish","type":"user_manual","link":"https:\/\/docs.daftra.com\/en\/user_manual\/troubleshooting-issues-when-linking-your-daftra-account-with-fatora-platform\/","title":{"rendered":"Troubleshooting Issues When Linking Your Daftra Account with Fatora Platform"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_custom_heading text=&#8221;Common Input Error Messages and How to Fix Them&#8221; font_container=&#8221;tag:h2|font_size:28|text_align:center|color:%2304306b|line_height:2&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1756885680507{margin-left: 200px !important;background-color: #f6f9fc !important;border-radius: 4px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1756887464573{margin-left: 200px !important;}&#8221;]<\/p>\n<p dir=\"ltr\">When attempting to connect Daftra to the e-Invoicing system by enabling Fatora Platform, you may encounter some errors. Below are the most common messages, their meanings, and solutions:<\/p>\n<ul>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Message<\/strong>\n<ul>\n<li><strong><em>The csr organization identifier format is invalid.<\/em><\/strong><\/li>\n<\/ul>\n<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Explanation:<\/strong> The VAT number was not fully entered .<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Solution:<\/strong> Make sure it is exactly 15 characters.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-37751 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-09-03-110814.png\" alt=\"\" width=\"1348\" height=\"633\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-09-03-110814.png 1348w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-09-03-110814-300x141.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-09-03-110814-1024x481.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-09-03-110814-768x361.png 768w\" sizes=\"auto, (max-width: 1348px) 100vw, 1348px\" \/><\/p>\n<ul>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Message<\/strong>\n<ul>\n<li><em><strong>The csr organization identifier must be a number<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Explanation:<\/strong> The VAT number must contain only digits, no letters or spaces.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-08-10-214349.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-36314 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-08-10-214349-e1756887430497.png\" alt=\"\" width=\"1436\" height=\"117\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-08-10-214349-e1756887430497.png 1436w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-08-10-214349-e1756887430497-300x24.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-08-10-214349-e1756887430497-1024x83.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-08-10-214349-e1756887430497-768x63.png 768w\" sizes=\"auto, (max-width: 1436px) 100vw, 1436px\" \/><\/a><\/p>\n<ul>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Message<\/strong>\n<ul>\n<li><em><strong>Invalid-OTP<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Explanation:<\/strong> The OTP code entered is incorrect, expired (more than 1 hour since issued), or has already been used.<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Message:<\/strong>\n<ul>\n<li><em><strong>NOT_COMPLIANT<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\" data-start=\"844\" data-end=\"1012\"><strong data-start=\"875\" data-end=\"891\">Explanation:<\/strong> The company name must match exactly as it appears in the commercial registration, with no additional words or changes.<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Message<\/strong>\n<ul>\n<li><em><strong>Invalid-Industry<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Explanation:<\/strong> The industry field must be entered without using any symbols.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-37753 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-09-03-111434.png\" alt=\"\" width=\"530\" height=\"132\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-09-03-111434.png 530w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-09-03-111434-300x75.png 300w\" sizes=\"auto, (max-width: 530px) 100vw, 530px\" \/>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<ul>\n<li dir=\"ltr\" style=\"text-align: left;\"><strong>Message<\/strong>\n<ul>\n<li dir=\"ltr\"><strong>The document issue date must be less or equal to the current date<\/strong><\/li>\n<\/ul>\n<\/li>\n<li>\n<p dir=\"ltr\" style=\"text-align: left;\" data-start=\"1140\" data-end=\"1354\"><strong data-start=\"1223\" data-end=\"1239\">Explanation:<\/strong> To send the invoice to ZATCA, the issue date must be today\u2019s date or earlier, <strong data-start=\"1319\" data-end=\"1351\">future dates are not allowed<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-36686 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/2025-08-19_11h51_15-e1756888035169.png\" alt=\"\" width=\"858\" height=\"99\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/2025-08-19_11h51_15-e1756888035169.png 858w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/2025-08-19_11h51_15-e1756888035169-300x35.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2025\/08\/2025-08-19_11h51_15-e1756888035169-768x89.png 768w\" sizes=\"auto, (max-width: 858px) 100vw, 858px\" \/>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"author":17,"template":"","categories":[2036,8122],"tags":[8326,4832,8327,8328],"class_list":["post-37748","user_manual","type-user_manual","status-publish","hentry","category-sales","category-e-invoicing-saudi-arabia","tag---en","tag----en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting Issues When Linking Your Daftra Account with Fatora Platform - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/user_manual\/troubleshooting-issues-when-linking-your-daftra-account-with-fatora-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Issues When Linking Your Daftra Account with Fatora Platform - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_custom_heading text=&#8221;Common Input Error Messages and How to Fix Them&#8221; font_container=&#8221;tag:h2|font_size:28|text_align:center|color:%2304306b|line_height:2&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1756885680507{margin-left: 200px !important;background-color: #f6f9fc 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