{"id":14245,"date":"2024-02-21T08:01:19","date_gmt":"2024-02-21T08:01:19","guid":{"rendered":"https:\/\/docs.daftra.com\/user_manual\/%d8%af%d9%84%d9%8a%d9%84-%d8%b4%d8%a7%d9%85%d9%84-%d9%84%d8%ad%d8%ac%d9%88%d8%b2%d8%a7%d8%aa-%d8%a7%d9%84%d8%ae%d8%af%d9%85%d8%a7%d8%aa-%d8%b9%d9%84%d9%89-%d8%af%d9%81%d8%aa%d8%b1%d8%a9\/"},"modified":"2025-05-14T13:16:30","modified_gmt":"2025-05-14T13:16:30","slug":"comprehensive-guide-to-booking-a-service","status":"publish","type":"user_manual","link":"https:\/\/docs.daftra.com\/en\/user_manual\/comprehensive-guide-to-booking-a-service\/","title":{"rendered":"Comprehensive Guide to Booking a Service"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1747227635832{margin-left: 200px !important;}&#8221;]When adding a new service to the system, you can specify a time period to allow booking this service for your clients for a specific duration. This makes it easier for you to organize reservation schedules, assign them to responsible employees, and convert bookings into invoices.[\/vc_column_text][vc_custom_heading text=&#8221;How to Book a Service &#8221; font_container=&#8221;tag:h2|font_size:28|text_align:center|color:%2304306b|line_height:2&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1747227645741{margin-left: 200px !important;background-color: #f6f9fc !important;border-radius: 4px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1747228456394{margin-left: 200px !important;}&#8221;]<\/p>\n<div class=\"flex-1 overflow-hidden\">\n<div class=\"react-scroll-to-bottom--css-pbcee-79elbk h-full\">\n<div class=\"react-scroll-to-bottom--css-pbcee-1n7m0yu\">\n<div class=\"flex flex-col text-sm pb-9\">\n<div class=\"w-full text-token-text-primary\" data-testid=\"conversation-turn-29\">\n<div class=\"px-4 py-2 justify-center text-base md:gap-6 m-auto\">\n<div class=\"flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem] group final-completion\">\n<div class=\"relative flex w-full flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"43701d3b-dcce-44f2-8238-aaf91c3de5e3\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>Click on the &#8220;<strong>Create Booking<\/strong>&#8221; dropdown in the main menu under &#8220;<strong>Manage<\/strong> <strong>Bookings<\/strong>&#8220;, then click on &#8220;<strong>Add Booking<\/strong>.&#8221;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p style=\"text-align: right;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-34462 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/nzhbegtf.png\" alt=\"\" width=\"1366\" height=\"633\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/nzhbegtf.png 1366w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/nzhbegtf-300x139.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/nzhbegtf-1024x475.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/nzhbegtf-768x356.png 768w\" sizes=\"auto, (max-width: 1366px) 100vw, 1366px\" \/><\/p>\n<p>Click on &#8220;<strong>Select Service<\/strong>,&#8221; then click on the name of the service you want to book, for example, &#8220;<strong>Football Field Reservation<\/strong>.&#8221;<\/p>\n<p>Then press the &#8220;<strong>Next<\/strong>&#8221; button.<\/p>\n<p>After selecting the service, you will notice the appearance of the booking price and its duration.<\/p>\n<p style=\"text-align: right;\"><a href=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/jkoo.png\"><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-34464 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/fuows.png\" alt=\"\" width=\"1024\" height=\"489\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/fuows.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/fuows-300x143.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/fuows-768x367.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Click on &#8220;<strong>Select Staff<\/strong>&#8221; and choose the name of the employee responsible for the booking.<\/p>\n<p>Then press the &#8220;<strong>Next<\/strong>&#8221; button.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-34466 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/oAV.png\" alt=\"\" width=\"1125\" height=\"593\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/oAV.png 1125w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/oAV-300x158.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/oAV-1024x540.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/oAV-768x405.png 768w\" sizes=\"auto, (max-width: 1125px) 100vw, 1125px\" \/><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>You can cancel the employee or service to change them by clicking on the &#8220;<strong>\u2716<\/strong>&#8221; symbol next to the name.<\/p>\n<p>Choose the date and time for the booking, then press the &#8220;<strong>Next<\/strong>&#8221; button.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-34468 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kajfl.png\" alt=\"\" width=\"1198\" height=\"626\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kajfl.png 1198w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kajfl-300x157.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kajfl-1024x535.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kajfl-768x401.png 768w\" sizes=\"auto, (max-width: 1198px) 100vw, 1198px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Click on &#8220;<strong>Select Client<\/strong>,&#8221; then click on the name of the client for whom you want to book the service.<\/p>\n<p>Then press the &#8220;<strong>Complete Reservation<\/strong>&#8221; button.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-34470 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/gdzv.png\" alt=\"\" width=\"1179\" height=\"582\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/gdzv.png 1179w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/gdzv-300x148.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/gdzv-1024x505.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/gdzv-768x379.png 768w\" sizes=\"auto, (max-width: 1179px) 100vw, 1179px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>If the client you want to book the service for is new, you can add them instantly by clicking on the &#8220;<strong>+Client<\/strong>&#8221; button and entering their details.<\/p>\n<p>The reservation file and its details will appear after saving, and you can edit it, print it, or convert the reservation into an invoice by clicking on the &#8220;<strong>Convert to Invoice<\/strong>&#8221; button.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-34472 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/agb.png\" alt=\"\" width=\"1199\" height=\"563\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/agb.png 1199w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/agb-300x141.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/agb-1024x481.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/agb-768x361.png 768w\" sizes=\"auto, (max-width: 1199px) 100vw, 1199px\" \/><\/p>\n<p>[\/vc_column_text][vc_message message_box_style=&#8221;3d&#8221; message_box_color=&#8221;alert-warning&#8221; css=&#8221;.vc_custom_1709813708959{margin-left: 200px !important;}&#8221;]<\/p>\n<blockquote>\n<p style=\"text-align: left;\">To enable booking a service, you should add it and specify the service booking duration. For more details on adding a new service, you can refer to the <a href=\"https:\/\/docs.daftra.com\/en\/tutorial\/adding-a-new-service\/\">following article<\/a>.<\/p>\n<\/blockquote>\n<p>[\/vc_message][vc_message message_box_style=&#8221;3d&#8221; message_box_color=&#8221;alert-warning&#8221; css=&#8221;.vc_custom_1709813759418{margin-left: 200px !important;}&#8221;]<\/p>\n<blockquote>\n<p style=\"text-align: left;\">The employee appears in the reservation list only if a work shift is assigned to them and selected within the booking shifts. For more details, please refer to the &#8220;<strong><a href=\"https:\/\/docs.daftra.com\/en\/tutorial\/adding-an-employee\/\">Adding an Employee<\/a><\/strong>&#8221; guide.<\/p>\n<\/blockquote>\n<p>[\/vc_message][vc_message message_box_style=&#8221;3d&#8221; message_box_color=&#8221;alert-warning&#8221; css=&#8221;.vc_custom_1709813786399{margin-left: 200px !important;}&#8221;]<\/p>\n<blockquote>\n<p style=\"text-align: left;\">The available booking days and times are determined based on the work shift assigned to the employee providing the service.<\/p>\n<\/blockquote>\n<p>[\/vc_message][vc_message message_box_style=&#8221;3d&#8221; message_box_color=&#8221;alert-warning&#8221; css=&#8221;.vc_custom_1709813813712{margin-left: 200px !important;}&#8221;]<\/p>\n<blockquote>\n<p style=\"text-align: left;\">The system takes into account the total durations of the reserved services and does not allow booking any time slots that would exceed the employee&#8217;s work shift.<\/p>\n<\/blockquote>\n<p>[\/vc_message][vc_custom_heading text=&#8221;Booking Settings&#8221; font_container=&#8221;tag:h2|font_size:28|text_align:center|color:%2304306b|line_height:2&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1709813832518{margin-left: 200px !important;background-color: #f6f9fc !important;border-radius: 4px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1709814468292{margin-left: 200px !important;}&#8221;]To adjust the settings, click on the &#8220;<strong>Manage Booking Settings<\/strong>&#8221; dropdown under &#8220;<strong>Bookings<\/strong>&#8221; in the main menu, where you will find the following settings:<\/p>\n<p><strong>Booking Time Divider:<\/strong> Enter the time interval between each appointment (in minutes). For example, if the interval is set to 15 minutes, booking slots will be available at 12:00, 12:15, 12:30, 12:45, and so on, for any booking hours.<\/p>\n<p><strong>Book Only One Service:<\/strong> When activated, the booking system turns into a single-service booking system each time, preventing the selection of more than one service in the same booking.<\/p>\n<p><strong>Booking Client Payment:<\/strong> This setting enables online payment features for the client after completing the booking. You can choose from the following options:<\/p>\n<ul>\n<li><strong>Disabled:<\/strong> Disables the payment feature completely, and the client has to create the booking without payment.<\/li>\n<li><strong>Enabled<\/strong>: Activates the payment feature, and the client is required to make the payment to complete the booking.<\/li>\n<li><strong>Optional:<\/strong> Activates the payment feature for the booking invoice, allowing the client to skip the payment screen and complete the booking until the end.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_message message_box_style=&#8221;3d&#8221; message_box_color=&#8221;alert-warning&#8221; css=&#8221;.vc_custom_1709814565070{margin-left: 200px !important;}&#8221;]<\/p>\n<blockquote><p>The feature &#8220;View and Pay Invoices&#8221; must be enabled. For more details, refer to the &#8220;<a href=\"https:\/\/docs.daftra.com\/en\/user_manual\/controlling-the-client-permissions\/\"><strong>Client Permissions Settings<\/strong><\/a>&#8221; guide.<\/p><\/blockquote>\n<p>[\/vc_message][vc_column_text css=&#8221;.vc_custom_1709814616444{margin-left: 200px !important;}&#8221;]<strong>Assigning Services to Employees<\/strong>: Click the checkbox for this option to start assigning services to employees. You can refer to the &#8220;<a href=\"https:\/\/docs.daftra.com\/en\/tutorial\/assigning-a-service-in-the-booking-to-an-employee\/\"><strong>Assigning Services in Booking to Employees<\/strong><\/a>&#8221; guide for more details.[\/vc_column_text][vc_message message_box_style=&#8221;3d&#8221; message_box_color=&#8221;alert-warning&#8221; css=&#8221;.vc_custom_1709814659528{margin-left: 200px !important;}&#8221;]<\/p>\n<blockquote>\n<div class=\"flex-1 overflow-hidden\">\n<div class=\"react-scroll-to-bottom--css-pbcee-79elbk h-full\">\n<div class=\"react-scroll-to-bottom--css-pbcee-1n7m0yu\">\n<div class=\"flex flex-col text-sm pb-9\">\n<div class=\"w-full text-token-text-primary\" data-testid=\"conversation-turn-51\">\n<div class=\"px-4 py-2 justify-center text-base md:gap-6 m-auto\">\n<div class=\"flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem] group final-completion\">\n<div class=\"relative flex w-full flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f77130d0-9b78-4989-8684-15b87a18f3d5\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>The system will automatically switch the booking system to &#8220;<strong>Single Service Booking<\/strong>,&#8221; which is mandatory for assigning services to employees.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"absolute\">\n<div class=\"flex w-full gap-2 items-center justify-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"w-full pt-2 md:pt-0 dark:border-white\/20 md:border-transparent md:dark:border-transparent md:w-[calc(100%-.5rem)]\">\n<form class=\"stretch mx-2 flex flex-row gap-3 last:mb-2 md:mx-4 md:last:mb-6 lg:mx-auto lg:max-w-2xl xl:max-w-3xl\">\n<div class=\"relative flex h-full flex-1 flex-col\">\n<div class=\"flex w-full items-center\"><\/div>\n<\/div>\n<\/form>\n<\/div>\n<\/blockquote>\n<p>[\/vc_message][vc_column_text css=&#8221;.vc_custom_1747228572962{margin-left: 200px !important;}&#8221;]<\/p>\n<p style=\"text-align: right;\"><a href=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/wqw.png\"><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14276 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/wqw.png\" alt=\"\" width=\"1270\" height=\"506\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/wqw.png 1270w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/wqw-300x120.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/wqw-1024x408.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/wqw-768x306.png 768w\" sizes=\"auto, (max-width: 1270px) 100vw, 1270px\" \/><\/span><\/a><\/p>\n<p style=\"text-align: left;\">Click on &#8220;<strong>Click here to add staff service<\/strong>&#8221; to add a specific service for the employee.<\/p>\n<p style=\"text-align: right;\"><a href=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kmkc.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14289 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kmkc.png\" alt=\"\" width=\"1075\" height=\"372\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kmkc.png 1075w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kmkc-300x104.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kmkc-1024x354.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/kmkc-768x266.png 768w\" sizes=\"auto, (max-width: 1075px) 100vw, 1075px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\">Choose the employee you want to restrict to booking only one service and select the service name available for this employee to book.<\/p>\n<p style=\"text-align: right;\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p style=\"text-align: right;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-34474 size-full\" src=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/aoijgvdk.png\" alt=\"\" width=\"1076\" height=\"317\" srcset=\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/aoijgvdk.png 1076w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/aoijgvdk-300x88.png 300w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/aoijgvdk-1024x302.png 1024w, https:\/\/docs.daftra.com\/wp-content\/uploads\/2024\/02\/aoijgvdk-768x226.png 768w\" sizes=\"auto, (max-width: 1076px) 100vw, 1076px\" \/><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"author":13,"template":"","categories":[2083,2070,2084],"tags":[4672,3126],"class_list":["post-14245","user_manual","type-user_manual","status-publish","hentry","category-bookings","category-operations","category-manage-bookings","tag-bookings","tag--en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Comprehensive Guide to Booking a Service - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/user_manual\/comprehensive-guide-to-booking-a-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comprehensive Guide to Booking a Service - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1747227635832{margin-left: 200px !important;}&#8221;]When adding a new service to the system, you can specify a time period to allow booking this service for your clients for a specific duration. 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