{"id":137013,"date":"2026-04-26T10:40:28","date_gmt":"2026-04-26T10:40:28","guid":{"rendered":"https:\/\/docs.daftra.com\/user_manual\/%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a7%d9%84%d8%aa%d8%b9%d8%a7%d9%85%d9%84-%d9%85%d8%b9-%d8%a7%d9%84%d8%a3%d8%b0%d9%88%d9%86-%d8%a7%d9%84%d9%85%d8%b1%d9%81%d9%88%d8%b6%d8%a9-%d9%81%d9%8a-%d8%a3%d9%85\/"},"modified":"2026-05-12T12:25:58","modified_gmt":"2026-05-12T12:25:58","slug":"handling-rejected-requisitions-in-sales-orders","status":"publish","type":"user_manual","link":"https:\/\/docs.daftra.com\/en\/user_manual\/handling-rejected-requisitions-in-sales-orders\/","title":{"rendered":"Handling Rejected Requisitions in Sales Orders"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]If a requisition linked to a sales order is rejected, you will not be able to convert the sales order into an invoice directly.<\/p>\n

This guide explains what happens when requisitions are rejected and how to continue processing the sales order.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”What Happens When a Requisition Is Rejected?” font_container=”tag:h2|font_size:28|text_align:center|color:%2304306b|line_height:2″ use_theme_fonts=”yes” css=”.vc_custom_1778585242672{margin-left: 200px !important;background-color: #f6f9fc !important;border-radius: 4px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]If all requisitions linked to the sales order are rejected, the system will prevent converting the sales order into an invoice and the following message will appear:<\/p>\n

\u201cSales Order #{code} cannot be converted into an invoice because all requisitions are rejected.<\/strong>\u201d[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\"\"[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Checking Requisitions Statuses” font_container=”tag:h2|font_size:28|text_align:center|color:%2304306b|line_height:2″ use_theme_fonts=”yes” css=”.vc_custom_1778585859771{margin-left: 200px !important;background-color: #f6f9fc !important;border-radius: 4px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Before taking any action, first check the statuses of the requisition linked to the sales order:<\/p>\n

    \n
  1. From the main menu, go to “Sales<\/strong>” then select “Manage Sales Orders<\/strong>“.<\/li>\n
  2. Open the required sales order.<\/li>\n
  3. Review the linked requisition and check the status of each one.<\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\"\"[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Available Actions” font_container=”tag:h2|font_size:28|text_align:center|color:%2304306b|line_height:2″ use_theme_fonts=”yes” css=”.vc_custom_1778586742669{margin-left: 200px !important;background-color: #f6f9fc !important;border-radius: 4px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]When requisitions are rejected, you can continue using one of the following options:[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Option 1: Create a New Requisition” font_container=”tag:h3|font_size:22|text_align:left|color:%2304306b|line_height:2″ use_theme_fonts=”yes” css=”.vc_custom_1778586782323{margin-left: 120px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]If the rejection was caused by incorrect data or quantity changes, you can create a new requisition for the sales order:<\/p>\n

      \n
    1. Open the sales order from “Manage Sales Orders<\/strong>“.<\/li>\n
    2. Delete the rejected requisition.<\/li>\n
    3. A new requisition will be created automatically with the status “Under Delivery<\/strong>“.<\/li>\n
    4. Confirm the delivery for the new requisition.<\/li>\n<\/ol>\n

      [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\"\"<\/p>\n

      \"\"[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Option 2: Contact the Administrator” font_container=”tag:h3|font_size:22|text_align:left|color:%2304306b|line_height:2″ use_theme_fonts=”yes” css=”.vc_custom_1778587991605{margin-left: 120px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]If you believe the requisition was rejected by mistake or needs further review:<\/p>\n

        \n
      1. Contact the responsible administrator to review the rejection reason.<\/li>\n
      2. After review, the administrator can either approve the rejected requisition or ask you to create a new requisition with the correct data.<\/li>\n
      3. Once the requisition is approved, return to the sales order and complete the invoice conversion.<\/li>\n<\/ol>\n

        [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_message message_box_style=”3d” message_box_color=”alert-warning” icon_fontawesome=”fas fa-exclamation-triangle”]A sales order cannot be converted into an invoice if all linked requisition are rejected. At least one requisition must have the status “Confirmed<\/strong>” or “Under Delivery<\/strong>” to continue.[\/vc_message][\/vc_column][\/vc_row][vc_row][vc_column][vc_custom_heading text=”Requisition Status Summary” font_container=”tag:h2|font_size:28|text_align:center|color:%2304306b|line_height:2″ use_theme_fonts=”yes” css=”.vc_custom_1778588199995{margin-left: 200px !important;background-color: #f6f9fc !important;border-radius: 4px !important;}”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n\n\n\n\n\n\n\n
        Action Required<\/strong><\/th>\nCan Convert to Invoice?<\/th>\nInventory Issue Status<\/strong><\/th>\n<\/tr>\n<\/thead>\n
        Create a new issue or contact the administrator<\/td>\n\u274c No<\/td>\nAll issues rejected<\/td>\n<\/tr>\n
        Convert using approved requisitions<\/td>\n\u2705 Yes<\/td>\nSome issues rejected and some approved<\/td>\n<\/tr>\n
        Select under delivery issues to include in the invoice<\/td>\n\u2705 Yes (with \u201cConvert Sales Order to Invoice\u201d permission)<\/em><\/td>\nSome issues rejected and some under delivery<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_message message_box_style=”3d” message_box_color=”sky” icon_fontawesome=”fas fa-book”]For more details about converting sales orders into invoices and managing requisitions, refer to the Sales Order Requestions Guide<\/a>.[\/vc_message][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"author":17,"template":"","categories":[2036,8087],"tags":[9822,9868,9869],"class_list":["post-137013","user_manual","type-user_manual","status-publish","hentry","category-sales","category-sales-order","tag-----en","tag------en"],"yoast_head":"\nHandling Rejected Requisitions in Sales Orders - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/user_manual\/handling-rejected-requisitions-in-sales-orders\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Handling Rejected Requisitions in Sales Orders - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text]If a requisition linked to a sales order is rejected, you will not be able to convert the sales order into an invoice directly. 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