{"id":4255,"date":"2021-02-18T12:35:22","date_gmt":"2021-02-18T12:35:22","guid":{"rendered":"https:\/\/docs.daftra.com\/tutorial\/%d8%ad%d8%b0%d9%81-%d8%a7%d8%b4%d8%aa%d8%b1%d8%a7%d9%83\/"},"modified":"2026-11-12T13:03:25","modified_gmt":"2026-11-12T13:03:25","slug":"deleting-a-subscription","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/deleting-a-subscription\/","title":{"rendered":"Deleting a Membership Subscription and Its Effect on the Membership and Credits"},"content":{"rendered":"<div dir=\"ltr\" lang=\"en\">\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">A subscription<\/strong> is a paid period on the client\u2019s membership. It is created automatically when the membership or renewal invoice is paid, it has a start and end date, a price, and an invoice number, and the package credits are granted with it. Each client has one membership and several subscriptions on it.<\/p>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">This guide explains deleting a subscription, its effect on the membership expiry date, the credits, and the invoice, and the correct order for deleting a subscription, its invoice, and its membership.<\/p>\n<div style=\"background: #f6f8fb; border: 1px solid #e5e7eb; border-radius: 8px; padding: 12px 16px; margin: 0 0 20px; font-size: 15px; line-height: 1.8;\">\n<div style=\"display: flex; gap: 8px; padding: 4px 0;\"><span style=\"min-width: 120px; color: #6b7280;\">Required Permissions<\/span><span style=\"color: #1f2430;\"><strong style=\"color: #111827;\">Manage Memberships<\/strong>, set from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/roles\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Employee Roles<\/strong><\/a>.<\/span><\/div>\n<div style=\"display: flex; gap: 8px; padding: 4px 0;\"><span style=\"min-width: 120px; color: #6b7280;\">How to Access<\/span><span style=\"color: #1f2430;\">Direct link: <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/membership_renewals\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Membership Subscriptions<\/strong><\/a>. Or from the main menu: <strong style=\"color: #111827;\">Memberships<\/strong> \u2192 <strong style=\"color: #111827;\">Membership Subscriptions<\/strong>.<\/span><\/div>\n<\/div>\n<div style=\"border: 1px solid #e5e7eb; border-radius: 8px; padding: 12px 16px; margin: 0 0 20px;\">\n<p style=\"margin: 0 0 6px; font-weight: bold; color: #111827;\">Contents<\/p>\n<ol style=\"margin: 0; padding-left: 22px;\">\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#when\"><strong style=\"color: #1a56db;\">When Do You Delete a Subscription?<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#steps\"><strong style=\"color: #1a56db;\">Steps to Delete a Subscription<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#effect\"><strong style=\"color: #1a56db;\">The Effect on the System<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#order\"><strong style=\"color: #1a56db;\">Deleting the Subscription, Invoice, and Membership in Order<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#alt\"><strong style=\"color: #1a56db;\">Alternatives to Deleting<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#faq\"><strong style=\"color: #1a56db;\">Frequently Asked Questions<\/strong><\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"when\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">When Do You Delete a Subscription?<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">A subscription created by mistake, such as a renewal for another client or with a wrong package.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Canceling a renewal and refunding its value to the client.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Before deleting a membership that has subscriptions.<\/li>\n<\/ul>\n<h2 id=\"steps\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Steps to Delete a Subscription<\/h2>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/membership_renewals\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Membership Subscriptions<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Search for the subscription by client or invoice, then click <strong style=\"color: #111827;\">Delete<\/strong> next to it, or open it and click <strong style=\"color: #111827;\">Delete<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click <strong style=\"color: #111827;\">Yes<\/strong> in the confirmation message.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">A deletion success message appears.<\/li>\n<\/ol>\n<h2 id=\"effect\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">The Effect on the System<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Place<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">What Happens<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Membership expiry date<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">It returns to the end date of the membership\u2019s last remaining subscription. If the deleted one was the only subscription, the expiry date stays as it is; edit it manually from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/memberships\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Manage Memberships<\/strong><\/a> if needed.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Subscription credits<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">They are suspended in <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/credit_charges\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Credit Charges<\/strong><\/a>, and they can\u2019t be used.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Subscription invoice<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">It isn\u2019t deleted, and it stays paid with its entries in <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/invoices\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Manage Invoices<\/strong><\/a>.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">The membership\u2019s current package<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">It doesn\u2019t change automatically.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Deleting the membership<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">It becomes available after deleting all its subscriptions.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div style=\"display: flex; gap: 10px; background: #fff8eb; border-left: 4px solid #d97706; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\u26a0<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Warning:<\/strong> Deleting the subscription doesn\u2019t refund the amount to the client or cancel the invoice. To refund the amount, create a refund receipt or a credit note for the invoice.<\/p>\n<\/div>\n<h2 id=\"order\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Deleting the Subscription, Invoice, and Membership in Order<\/h2>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Delete the subscription from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/membership_renewals\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Membership Subscriptions<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Handle the invoice from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/invoices\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Manage Invoices<\/strong><\/a>: create a refund receipt or a credit note to refund the amount, or delete the payment and then the invoice if it was a mistake.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If you want to delete the membership itself, delete it from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/memberships\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Manage Memberships<\/strong><\/a> after deleting all its subscriptions.<\/li>\n<\/ol>\n<h2 id=\"alt\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Alternatives to Deleting<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">You want<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Do<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Pause the client temporarily<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Add a freeze period to the membership.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Suspend the membership<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Use <strong style=\"color: #111827;\">Suspend<\/strong> from the membership page.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Shorten the membership duration<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Edit <strong style=\"color: #111827;\">Expiry Date<\/strong> from the membership page.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"faq\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Frequently Asked Questions<\/h2>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">I deleted the subscription and the invoice stayed paid?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Yes, the invoice isn\u2019t affected; handle it with a refund receipt or a credit note.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">I deleted the only subscription and the expiry date didn\u2019t change?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Because there is no previous subscription to return to; edit the expiry date manually.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Can a deleted subscription be restored?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">No, create a new renewal invoice and pay it.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Do the consumed credits of the deleted subscription return?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">No, only the remaining credits are suspended.<\/p>\n<\/div>\n","protected":false},"author":12,"featured_media":0,"template":"","categories":[2127,2128],"tags":[30431,4023,30449,30451,29912,30430,30500,29909,30435,4589,5478,4232,7436,4035,29911],"class_list":["post-4255","tutorial","type-tutorial","status-publish","hentry","category-memberships","category-manage-subscriptions","tag-credit-charges","tag-credit-note","tag-delete-membership","tag-delete-subscription","tag-freeze-period","tag-manage-memberships","tag-membership-expiry-date","tag-membership-invoice","tag-membership-subscriptions","tag-memberships","tag-packages","tag-refund-receipt","tag-renew-membership","tag-subscriptions","tag-suspend-membership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Deleting a Membership Subscription and Its Effect on the Membership and Credits - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/tutorial\/deleting-a-subscription\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deleting a Membership Subscription and Its Effect on the Membership and Credits - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"A subscription is a paid period on the client\u2019s membership. 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