{"id":3962,"date":"2019-10-29T12:55:02","date_gmt":"2019-10-29T12:55:02","guid":{"rendered":"https:\/\/docs.daftra.com\/tutorial\/%d8%a5%d8%b1%d8%ac%d8%a7%d8%b9-%d8%a7%d9%84%d9%85%d9%86%d8%aa%d8%ac%d8%a7%d8%aa-%d8%a8%d8%a7%d9%84%d9%81%d8%a7%d8%aa%d9%88%d8%b1%d8%a9\/"},"modified":"2026-10-20T11:39:54","modified_gmt":"2026-10-20T11:39:54","slug":"add-a-refund-invoice-from-the-pos-selling-screen","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/add-a-refund-invoice-from-the-pos-selling-screen\/","title":{"rendered":"Add a Refund Invoice from the POS Selling Screen"},"content":{"rendered":"
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The cashier can return products from an issued invoice at the client’s request from the POS selling screen, and refund the amount to them. This guide explains the full refund cycle: finding the invoice, choosing the quantities, refunding the amount, what happens afterwards in the session, stock and accounts, and how to edit or delete the refund.<\/p>\n

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\ud83d\udec8<\/span><\/p>\n

Note:<\/strong> Before you start, make sure Point of Sales<\/strong> is active in the Apps Manager<\/strong><\/a>, and that you have an open session<\/strong>. A refund is always recorded on the current session.<\/p>\n<\/div>\n

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Contents<\/p>\n

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  1. The cycle at a glance<\/strong><\/a><\/li>\n
  2. Step 1: Find the invoice<\/strong><\/a><\/li>\n
  3. Step 2: Choose the products and quantities to return<\/strong><\/a><\/li>\n
  4. Step 3: Refund the amount to the client<\/strong><\/a><\/li>\n
  5. Warning: the refunded amount must match the refund value<\/strong><\/a><\/li>\n
  6. After saving the refund<\/strong><\/a><\/li>\n
  7. The refund in the session details<\/strong><\/a><\/li>\n
  8. Edit or delete the refund<\/strong><\/a><\/li>\n
  9. Cases and restrictions<\/strong><\/a><\/li>\n
  10. FAQ<\/strong><\/a><\/li>\n<\/ol>\n<\/div>\n

    The cycle at a glance<\/h2>\n

    Search for the invoice \u2192 Refund<\/strong> \u2192 choose the quantities \u2192 Confirm<\/strong> \u2192 Payment<\/strong> (refund the amount) \u2192 Confirm<\/strong> \u2192 print the refund receipt \u2192 it appears in the session details when the session is closed.<\/p>\n

    Step 1: Find the invoice<\/h2>\n
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    1. From the main menu, click Point of Sales<\/strong>, then Start Selling<\/strong> to go to the selling screen.<\/li>\n
    2. Click the button in the search bar above the products panel, and choose Search Invoices<\/strong> (Invoices<\/strong>).<\/li>\n
    3. The invoices of the current session appear. To reach an invoice from a previous session, search by one of the following:\n