{"id":29872,"date":"2025-02-16T09:20:17","date_gmt":"2025-02-16T09:20:17","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=tutorial&p=29872"},"modified":"2026-11-12T11:54:19","modified_gmt":"2026-11-12T11:54:19","slug":"freezing-a-client-membership","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/freezing-a-client-membership\/","title":{"rendered":"Freezing a Client Membership by Adding a Freeze Period"},"content":{"rendered":"
\n

The membership<\/strong> is the client\u2019s subscription to a package<\/strong> for a specific period; the package sets its price, duration, and credits. Each client has one membership, and each paid period on it is called a subscription<\/strong>.<\/p>\n

Freezing the membership<\/strong> means adding a freeze period<\/strong> to the client\u2019s membership, such as for travel or an injury, so the membership status becomes Frozen<\/strong> during the period, and you can compensate the client by adding the freeze days to their membership expiry date and credits. This guide explains the steps and the effect of freezing on the membership, credits, and attendance, and deleting the freeze period.<\/p>\n

\n
Required Permissions<\/span>Manage Memberships<\/strong>, set from Employee Roles<\/strong><\/a>.<\/span><\/div>\n
How to Access<\/span>Direct link: Manage Memberships<\/strong><\/a>. Open the required membership.<\/span><\/div>\n<\/div>\n
\n

Contents<\/p>\n

    \n
  1. Steps to Add a Freeze Period<\/strong><\/a><\/li>\n
  2. Fields Explained<\/strong><\/a><\/li>\n
  3. The Effect on the System<\/strong><\/a><\/li>\n
  4. Viewing Freeze Periods<\/strong><\/a><\/li>\n
  5. Deleting a Freeze Period<\/strong><\/a><\/li>\n
  6. Error Messages and Their Solutions<\/strong><\/a><\/li>\n
  7. Frequently Asked Questions<\/strong><\/a><\/li>\n<\/ol>\n<\/div>\n

    Steps to Add a Freeze Period<\/h2>\n
      \n
    1. From the main menu, click Memberships<\/strong>, then Manage Memberships<\/strong><\/a>.<\/li>\n
    2. Open the required membership, or open it from the client\u2019s page \u2192 the tab The membership<\/strong>.<\/li>\n
    3. Click Add Freeze Period<\/strong>.<\/li>\n
    4. Set Start Date<\/strong> and End Date<\/strong> of the freeze period.<\/li>\n
    5. Leave Add Freeze Period To Membership<\/strong> and Extend Credit Charges For Latest Renewal<\/strong> enabled to compensate the client with the freeze days, or disable them.<\/li>\n
    6. Click Save<\/strong>, and the message appears Freeze Period Added Successfully<\/strong>.<\/li>\n<\/ol>\n

      Fields Explained<\/h2>\n\n\n\n\n\n\n\n
      Field<\/th>\nDescription<\/th>\nRequired<\/th>\nDefault<\/th>\n<\/tr>\n
      Start Date<\/strong><\/td>\nThe freeze start. It must be between the membership join date and its expiry date.<\/td>\nYes<\/td>\nThe default is today<\/td>\n<\/tr>\n
      End Date<\/strong><\/td>\nThe freeze end. On or after the start date, and on or before the membership expiry date.<\/td>\nYes<\/td>\nThe default is today<\/td>\n<\/tr>\n
      Add Freeze Period To Membership<\/strong><\/td>\nAdds the number of freeze days to the membership expiry date.<\/td>\nNo<\/td>\nEnabled<\/td>\n<\/tr>\n
      Extend Credit Charges For Latest Renewal<\/strong><\/td>\nExtends the validity of the last subscription\u2019s credits until the new expiry date.<\/td>\nNo<\/td>\nEnabled<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      The Effect on the System<\/h2>\n\n\n\n\n\n\n\n\n\n\n
      Place<\/th>\nWhat Happens<\/th>\n<\/tr>\n
      Membership status<\/strong><\/td>\nIt becomes Frozen<\/strong> during the freeze period, and returns to its status after it ends (or Suspended<\/strong> if it was suspended before it).<\/td>\n<\/tr>\n
      Expiry date<\/strong><\/td>\nIt increases by the number of freeze days (from start to end inclusive) if you enabled Add Freeze Period To Membership<\/strong>, otherwise it doesn\u2019t change.<\/td>\n<\/tr>\n
      Credits validity<\/strong><\/td>\nIt extends until the new expiry date if you enabled Extend Credit Charges For Latest Renewal<\/strong>.<\/td>\n<\/tr>\n
      Subscription end date<\/strong><\/td>\nIt appears in Manage Subscriptions<\/strong><\/a> with the freeze days added to the membership.<\/td>\n<\/tr>\n
      Using credits<\/strong><\/td>\nIt doesn\u2019t stop during freezing; valid credits can be used.<\/td>\n<\/tr>\n
      Logging attendance<\/strong><\/td>\nIt is prevented only if the setting Clients Allowed to Log Attendance<\/strong> is set to Active Members<\/strong>.<\/td>\n<\/tr>\n
      Invoices and entries<\/strong><\/td>\nThey aren\u2019t affected.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
      \n

      Example<\/p>\n

      A membership expires on 31\/12, and you added a freeze period from 1\/11 to 30\/11 (30 days) with both options enabled. The membership becomes Frozen<\/strong> during November, its expiry date becomes 30\/1, and the validity of the last subscription\u2019s credits extends until 30\/1.<\/div>\n<\/div>\n

      Viewing Freeze Periods<\/h2>\n

      Freeze periods appear in the tab Freeze Periods<\/strong> on the membership page, and in Freeze Periods<\/strong><\/a>, with the number, the start and end date, and whether they were added to the membership. A freeze period can\u2019t be edited; delete it and add a new period.<\/p>\n

      Deleting a Freeze Period<\/h2>\n
        \n
      1. Open the freeze period from the tab Freeze Periods<\/strong> and click Delete<\/strong>.<\/li>\n
      2. In the message Are you sure you want to delete this Freeze Period ?<\/strong>, select You want to Remove the Freeze Period Days From the Membership ?<\/strong> if you want to deduct its days from the expiry date.<\/li>\n
      3. Click Yes<\/strong>, and the message appears Freeze Period Deleted Successfully<\/strong>.<\/li>\n<\/ol>\n

        When you select the option to delete the days, the membership expiry date decreases by the period\u2019s days, and the credits\u2019 validity returns to the new expiry date.<\/p>\n

        Error Messages and Their Solutions<\/h2>\n\n\n\n\n\n\n\n\n\n
        Message Shown<\/th>\nCause<\/th>\nSolution<\/th>\n<\/tr>\n
        Start date should be greater than or equal to membership start date (date)<\/strong><\/td>\nThe freeze start is before the join date.<\/td>\nChoose a date after it.<\/td>\n<\/tr>\n
        Start date should be less than or equal to membership expiry date (date)<\/strong><\/td>\nThe freeze start is after the membership expires.<\/td>\nRenew the membership first or choose a date before the expiry.<\/td>\n<\/tr>\n
        End date should be greater than or equal to start date<\/strong><\/td>\nThe freeze end is before its start.<\/td>\nCorrect the date.<\/td>\n<\/tr>\n
        End date should be less than or equal to membership expiry date (date)<\/strong><\/td>\nThe freeze exceeds the membership expiry.<\/td>\nChoose an end before the membership expiry date.<\/td>\n<\/tr>\n
        Couldn’t create the freeze period for (client), as there is a Freeze period #(number) already created in the same period<\/strong><\/td>\nOverlap with another freeze period.<\/td>\nChoose a period that doesn\u2019t overlap, or delete the other period.<\/td>\n<\/tr>\n
        This is a required field and could not be empty.<\/strong><\/td>\nA date is empty.<\/td>\nEnter the date.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

        Frequently Asked Questions<\/h2>\n

        What is the difference between freezing and suspending?<\/h3>\n

        Freezing is for a specific period and the client can be compensated with its days, while suspending is manual without a duration and doesn\u2019t change the dates.<\/p>\n

        Can the client use their credits during freezing?<\/h3>\n

        Yes, freezing doesn\u2019t stop the credits.<\/p>\n

        Can the freeze period be edited?<\/h3>\n

        No, delete it and add a new period.<\/p>\n

        I want to freeze the membership without extending its expiry?<\/h3>\n

        Disable Add Freeze Period To Membership<\/strong> andExtend Credit Charges For Latest Renewal<\/strong> before saving.<\/p>\n

        Can an expired membership be frozen?<\/h3>\n

        No, because the freeze period must be before the membership expiry date. Renew it first.<\/p>\n<\/div>\n","protected":false},"author":23,"featured_media":0,"template":"","categories":[2129],"tags":[30445,30438,30431,29914,30454,4798,30446,30444,29912,30442,30430,30429,4589,5478,4035],"class_list":["post-29872","tutorial","type-tutorial","status-publish","hentry","category-manage-memberships","tag-add-freeze-period","tag-clients-attendance","tag-credit-charges","tag-credits","tag-delete-freeze-period-en","tag-expiry-date","tag-extend-credit-charges","tag-freeze-membership","tag-freeze-period","tag-frozen-membership","tag-manage-memberships","tag-membership","tag-memberships","tag-packages","tag-subscriptions"],"yoast_head":"\nFreezing a Client Membership by Adding a Freeze Period - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/tutorial\/freezing-a-client-membership\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Freezing a Client Membership by Adding a Freeze Period - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"The membership is the client\u2019s subscription to a package for a specific period; the package sets its price, duration, and credits. 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