{"id":29866,"date":"2025-02-16T09:18:51","date_gmt":"2025-02-16T09:18:51","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=tutorial&p=29866"},"modified":"2026-11-12T12:46:53","modified_gmt":"2026-11-12T12:46:53","slug":"deleting-a-client-membership","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/deleting-a-client-membership\/","title":{"rendered":"Deleting a Client Membership: Conditions and Alternatives"},"content":{"rendered":"
\n

The membership<\/strong> is the client\u2019s subscription to a package<\/strong> for a specific period; the package sets its price, duration, and credits. Each client has one membership, and each paid period on it is called a subscription<\/strong>.<\/p>\n

This guide explains deleting a client\u2019s membership, when deletion is allowed, what happens afterwards to the invoice and credits, and the alternatives when deletion isn\u2019t possible.<\/p>\n

\n
Required Permissions<\/span>Manage Memberships<\/strong>, set from Employee Roles<\/strong><\/a>.<\/span><\/div>\n
How to Access<\/span>Direct link: Manage Memberships<\/strong><\/a>. Open the required membership.<\/span><\/div>\n<\/div>\n
\n

Contents<\/p>\n

    \n
  1. Steps to Delete the Membership<\/strong><\/a><\/li>\n
  2. When Can the Membership Be Deleted?<\/strong><\/a><\/li>\n
  3. The Effect on the System<\/strong><\/a><\/li>\n
  4. Alternatives<\/strong><\/a><\/li>\n
  5. Error Messages and Their Solutions<\/strong><\/a><\/li>\n
  6. Frequently Asked Questions<\/strong><\/a><\/li>\n<\/ol>\n<\/div>\n

    Steps to Delete the Membership<\/h2>\n
      \n
    1. From the main menu, click Memberships<\/strong>, then Manage Memberships<\/strong><\/a>.<\/li>\n
    2. Open the required membership, or open it from the client\u2019s page \u2192 the tab The membership<\/strong>.<\/li>\n
    3. Click Delete<\/strong>, or from the menu Manage Memberships<\/strong><\/a> choose Delete<\/strong> next to the membership.<\/li>\n
    4. In the message Are you sure you want to delete this Membership ?<\/strong> Click Yes<\/strong>.<\/li>\n
    5. The message appears Membership Deleted Successfully<\/strong>.<\/li>\n<\/ol>\n

      When Can the Membership Be Deleted?<\/h2>\n

      The membership can be deleted only if it has no subscriptions<\/strong>. A subscription is created when the membership invoice is paid, so in practice only a membership whose invoice wasn\u2019t paid can be deleted. To delete a membership that has subscriptions, delete its subscriptions first from Manage Subscriptions<\/strong><\/a>.<\/p>\n

      The Effect on the System<\/h2>\n\n\n\n\n\n\n\n
      Place<\/th>\nWhat Happens<\/th>\n<\/tr>\n
      The membership<\/strong><\/td>\nIt is deleted and disappears from Manage Memberships<\/strong><\/a>, and the button New Membership<\/strong> appears again on the client\u2019s page.<\/td>\n<\/tr>\n
      Membership invoice<\/strong><\/td>\nIt isn\u2019t deleted automatically; delete it manually from Manage Invoices<\/strong><\/a> if it is no longer needed.<\/td>\n<\/tr>\n
      Credits and freeze periods<\/strong><\/td>\nThey aren\u2019t deleted automatically.<\/td>\n<\/tr>\n
      Deleting the client<\/strong><\/td>\nA client who has a membership or credit can\u2019t be deleted; delete their membership first.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      Alternatives<\/h2>\n\n\n\n\n\n\n
      You want<\/th>\nDo<\/th>\n<\/tr>\n
      Stop a paid membership<\/strong><\/td>\nUse Suspend<\/strong> instead of deleting.<\/td>\n<\/tr>\n
      Cancel a subscription by mistake<\/strong><\/td>\nDelete the subscription from Manage Subscriptions<\/strong><\/a>, so the expiry date returns to the previous subscription and its credits are suspended.<\/td>\n<\/tr>\n
      Change the client\u2019s package<\/strong><\/td>\nRenew the membership with the new package.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      Error Messages and Their Solutions<\/h2>\n\n\n\n\n\n
      Message Shown<\/th>\nCause<\/th>\nSolution<\/th>\n<\/tr>\n
      You cannot delete the Membership as there\u2019s a related Subscription(s)<\/strong><\/td>\nThe membership has subscriptions (its invoice is paid).<\/td>\nDelete the subscriptions from Manage Subscriptions<\/strong><\/a>, or suspend the membership instead of deleting it.<\/td>\n<\/tr>\n
      Failed to delete the membership<\/strong><\/td>\nAn error during deletion.<\/td>\nTry again.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

      Frequently Asked Questions<\/h2>\n

      I deleted the membership and the invoice remained?<\/h3>\n

      Yes, the invoice isn\u2019t deleted automatically; delete it from Manage Invoices.<\/p>\n

      Can several memberships be deleted at once?<\/h3>\n

      No, each membership is deleted separately.<\/p>\n

      Can the membership be restored after deleting it?<\/h3>\n

      Not from the interface; add a new membership for the client.<\/p>\n<\/div>\n","protected":false},"author":23,"featured_media":0,"template":"","categories":[2129],"tags":[30431,29914,26929,30449,30451,4102,30430,30243,30429,30450,29909,4589,5478,4035,29997],"class_list":["post-29866","tutorial","type-tutorial","status-publish","hentry","category-manage-memberships","tag-credit-charges","tag-credits","tag-delete-client-en","tag-delete-membership","tag-delete-subscription","tag-manage-invoices","tag-manage-memberships","tag-manage-subscriptions","tag-membership","tag-membership-alternatives","tag-membership-invoice","tag-memberships","tag-packages","tag-subscriptions","tag-suspend-membership-en"],"yoast_head":"\nDeleting a Client Membership: Conditions and Alternatives - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/tutorial\/deleting-a-client-membership\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deleting a Client Membership: Conditions and Alternatives - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"The membership is the client\u2019s subscription to a package for a specific period; the package sets its price, duration, and credits. 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