{"id":157948,"date":"2026-10-25T12:03:23","date_gmt":"2026-10-25T12:03:23","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=tutorial&p=157948"},"modified":"2026-11-10T12:37:34","modified_gmt":"2026-11-10T12:37:34","slug":"suspending-an-account-in-the-chart-of-accounts-and-reactivating-it","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/suspending-an-account-in-the-chart-of-accounts-and-reactivating-it\/","title":{"rendered":"Suspending an Account in the Chart of Accounts and Reactivating It"},"content":{"rendered":"
\n

Suspending an account stops using an account in the Chart of Accounts<\/strong><\/a> in any new transaction, while keeping all its entries and balances and its appearance in reports. Use it for accounts you no longer use but that have previous transactions, such as a closed bank account or a discontinued expense account. This guide explains how to suspend an account and reactivate it, what changes after suspension, the accounts that can\u2019t be suspended, and the error messages and their solutions.<\/p>\n

\n
Required Permissions<\/span>The permission Manage Journal Accounts<\/strong>, set from Employee Roles<\/strong><\/a>.<\/span><\/div>\n
How to Access<\/span>Direct link: Chart of Accounts<\/strong><\/a>. Open the account, then from the actions menu next to its name choose Suspend<\/strong>.<\/span><\/div>\n<\/div>\n
\n

Contents<\/p>\n

    \n
  1. The Difference Between Suspending, Hiding, and Deleting an Account<\/strong><\/a><\/li>\n
  2. Suspending an Account<\/strong><\/a><\/li>\n
  3. Suspending a Main Account<\/strong><\/a><\/li>\n
  4. Reactivating a Suspended Account<\/strong><\/a><\/li>\n
  5. What Happens After Suspending the Account?<\/strong><\/a><\/li>\n
  6. Accounts That Can\u2019t Be Suspended<\/strong><\/a><\/li>\n
  7. Error Messages and Their Solutions<\/strong><\/a><\/li>\n
  8. Frequently Asked Questions<\/strong><\/a><\/li>\n<\/ol>\n<\/div>\n

    The Difference Between Suspending, Hiding, and Deleting an Account<\/h2>\n\n\n\n\n\n\n\n\n\n
    <\/th>\nSuspending<\/th>\nHiding<\/th>\nDeleting<\/th>\n<\/tr>\n
    When to Use<\/strong><\/td>\nAn account with transactions that is no longer used.<\/td>\nAn account without transactions that you don\u2019t want to appear in the chart.<\/td>\nAn account without transactions that is no longer needed.<\/td>\n<\/tr>\n
    An account with transactions<\/strong><\/td>\nAvailable.<\/td>\nNot available, and a message appears suggesting suspension.<\/td>\nNot available.<\/td>\n<\/tr>\n
    Appearance in the chart<\/strong><\/td>\nIt appears with the label Suspended<\/strong>.<\/td>\nIt disappears unless you enable Show Hidden Accounts<\/strong>.<\/td>\nIt is deleted permanently.<\/td>\n<\/tr>\n
    Appearance in reports<\/strong><\/td>\nIt appears with its balances and transactions.<\/td>\n\u2014<\/td>\n\u2014<\/td>\n<\/tr>\n
    Selection in new transactions<\/strong><\/td>\nNot possible.<\/td>\nIt doesn\u2019t appear in search.<\/td>\n\u2014<\/td>\n<\/tr>\n
    Undoing<\/strong><\/td>\nReactivate<\/strong>.<\/td>\nShow<\/strong>.<\/td>\nNot possible.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Suspending an Account<\/h2>\n
      \n
    1. Open Chart of Accounts<\/strong><\/a> and go to the required account.<\/li>\n
    2. From the actions menu next to the account name (or next to the account in the sub-accounts list), choose Suspend<\/strong>.<\/li>\n
    3. In the window Deactivate Account<\/strong> the message appears Are you sure you want to suspend the account (account name #code)?<\/strong>, click Suspend<\/strong>.<\/li>\n
    4. The message appears The account was suspended successfully<\/strong>, and the label appears next to the account Suspended<\/strong>.<\/li>\n<\/ol>\n
      \n

      \ud83d\udec8<\/span><\/p>\n

      Note:<\/strong> If suspension isn\u2019t possible, a message appears explaining the reason with a link to where to fix it. See Accounts That Can\u2019t Be Suspended<\/strong><\/a>.<\/p>\n<\/div>\n

      Suspending a Main Account<\/h2>\n

      You can suspend a main account you added with the same steps, provided that all the sub-accounts under it are suspended first. If there are active accounts under it, the message appears This account has (number) active sub-accounts. Suspend them first or move them to another main account.<\/strong><\/p>\n

        \n
      1. Suspend the active sub-accounts under the main account, or move them to another main account from Edit Account<\/strong>.<\/li>\n
      2. Then suspend the main account.<\/li>\n<\/ol>\n

        The basic main accounts in the chart can\u2019t be suspended: Assets<\/strong> andLiabilities<\/strong> andOwner’s Equity<\/strong> andRevenue<\/strong> andExpenses<\/strong>.<\/p>\n

        Reactivating a Suspended Account<\/h2>\n
          \n
        1. Open the suspended account in Chart of Accounts<\/strong><\/a>.<\/li>\n
        2. From the actions menu choose Reactivate<\/strong>.<\/li>\n
        3. The message appears The account was reactivated successfully<\/strong>, and the account becomes available again in all transactions.<\/li>\n<\/ol>\n

          When you reactivate an account under a suspended main account, the main account (and the suspended accounts above it) is reactivated automatically, so no active account remains under a suspended account.<\/p>\n

          What Happens After Suspending the Account?<\/h2>\n\n\n\n\n\n\n\n\n\n\n
          Place<\/th>\nEffect<\/th>\n<\/tr>\n
          Previous entries and transactions<\/strong><\/td>\nThey stay as they are, and the balance doesn\u2019t change.<\/td>\n<\/tr>\n
          Reports<\/strong><\/td>\nThe account appears with its transactions and balances, such as in the trial balance and the ledger.<\/td>\n<\/tr>\n
          Chart of Accounts<\/strong><\/td>\nIt appears with the label Suspended<\/strong>.<\/td>\n<\/tr>\n
          Selecting the account in new transactions<\/strong><\/td>\nIt doesn\u2019t appear in the account selection lists when adding or editing journal entries<\/strong><\/a> invoices, purchase invoices, expenses, incomes, requisitions, and assets, or in account routing<\/strong>.<\/td>\n<\/tr>\n
          An old document that uses the account<\/strong><\/td>\nIt can be edited and saved with the same account. But if you choose the suspended account in a line or document that wasn\u2019t using it, saving is prevented and the message appears (account name) #(code) is suspended; please choose a different account.<\/strong><\/td>\n<\/tr>\n
          Report filters<\/strong><\/td>\nThe suspended account can be selected in them to view its transactions.<\/td>\n<\/tr>\n
          Activity log<\/strong><\/td>\nSuspension and reactivation are recorded with the user name and time.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          Accounts That Can\u2019t Be Suspended<\/h2>\n\n\n\n\n\n\n\n\n\n
          Account<\/th>\nCause<\/th>\nSolution<\/th>\n<\/tr>\n
          The basic main accounts<\/strong> (Assets, Liabilities, Owner’s Equity, Revenue, Expenses)<\/td>\nThe basis of the chart.<\/td>\nThey can\u2019t be suspended.<\/td>\n<\/tr>\n
          Accounts the system creates automatically<\/strong>, such as the accounts of clients, suppliers, treasuries, warehouses, sales, and taxes<\/td>\nLinked to an automatic accounting route and used in automatic entries.<\/td>\nDeactivate the record itself from its screen if you want to stop it, such as the treasury or the supplier.<\/td>\n<\/tr>\n
          An account set in account routing<\/strong><\/td>\nChosen manually in account routing<\/strong> or in the account routing of Requisitions<\/strong><\/a>.<\/td>\nChoose another account in the routing from the link shown in the message, then suspend the account.<\/td>\n<\/tr>\n
          The default inventory account<\/strong><\/td>\nSet as a default account in Inventory & Products Settings<\/strong><\/a>.<\/td>\nChange the default account first.<\/td>\n<\/tr>\n
          A main account with active accounts under it<\/strong><\/td>\nAn active account under a suspended account isn\u2019t allowed.<\/td>\nSuspend the sub-accounts or move them first.<\/td>\n<\/tr>\n
          The main clients account<\/strong><\/td>\nSet as the main clients account in the sales account routing.<\/td>\nChange the main clients account first.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          Error Messages and Their Solutions<\/h2>\n\n\n\n\n\n\n\n\n\n\n\n
          Message Shown<\/th>\nCause<\/th>\nSolution<\/th>\n<\/tr>\n
          This account has transactions and can\u2019t be hidden! Instead, you can suspend the account.<\/strong><\/td>\nTrying to hide an account with transactions.<\/td>\nSuspend the account instead of hiding it.<\/td>\n<\/tr>\n
          This account has (number) active sub-accounts. Suspend them first or move them to another main account.<\/strong><\/td>\nSuspending a main account with active accounts under it.<\/td>\nSuspend or move the sub-accounts.<\/td>\n<\/tr>\n
          This account is set in the account routes; to suspend the account, you must remove it from the account routes first.<\/strong><\/td>\nThe account is chosen in account routing.<\/td>\nOpen the link in the message and choose another account.<\/td>\n<\/tr>\n
          This account is linked to an automatic accounting route and can\u2019t be suspended<\/strong><\/td>\nAn account created automatically by the system.<\/td>\nIt can\u2019t be suspended; stop the linked record from its screen.<\/td>\n<\/tr>\n
          An account assigned as a default account can\u2019t be suspended.<\/strong><\/td>\nThe default inventory account.<\/td>\nChange it from Inventory & Products Settings<\/strong><\/a>.<\/td>\n<\/tr>\n
          This account can\u2019t be suspended<\/strong><\/td>\nA basic main account.<\/td>\nIt can\u2019t be suspended.<\/td>\n<\/tr>\n
          (account name) #(code) is suspended; please choose a different account.<\/strong><\/td>\nChoosing a suspended account in an entry or document.<\/td>\nChoose another account, or reactivate the account.<\/td>\n<\/tr>\n
          The account couldn\u2019t be suspended<\/strong> \/ The account couldn\u2019t be reactivated<\/strong><\/td>\nAn error while saving.<\/td>\nTry again.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

          Frequently Asked Questions<\/h2>\n

          Is the account balance deleted when it is suspended?<\/h3>\n

          No, all entries and balances remain, and the account appears in reports.<\/p>\n

          Why doesn\u2019t the account appear when adding an entry?<\/h3>\n

          Because it is suspended. Reactivate it from Chart of Accounts<\/strong><\/a> if you want to use it.<\/p>\n

          Can an old entry that uses a suspended account be edited?<\/h3>\n

          Yes, it can be saved with the same account, but the suspended account can\u2019t be added to a new line.<\/p>\n

          Why doesn\u2019t the suspend option appear for a client or treasury account?<\/h3>\n

          Because they are accounts the system creates automatically and they can\u2019t be suspended; you can deactivate the client or the treasury itself from its screen.<\/p>\n

          What is the difference between suspending and hiding?<\/h3>\n

          Hiding is for accounts without transactions and hides them from the chart, while suspending is for accounts with transactions and prevents their use while they remain in reports.<\/p>\n

          I reactivated a sub-account, so why did the main account become active?<\/h3>\n

          Because the system automatically reactivates the suspended main accounts above it, so that no active account is under a suspended account.<\/p>\n<\/div>\n","protected":false},"author":38,"featured_media":0,"template":"","categories":[2109,2108,2115],"tags":[19744,29894,7006,5261,29892,29893,6742,25758,4312,25710,24338,25704,25595,25702,25705],"class_list":["post-157948","tutorial","type-tutorial","status-publish","hentry","category-general-accounting","category-accounting","category-chart-of-accounts","tag-account-routing","tag-account-suspension-errors","tag-accounting","tag-chart-of-accounts","tag-default-inventory-account","tag-delete-account","tag-hide-account","tag-journal-accounts","tag-journal-entries","tag-main-account","tag-manage-journal-accounts","tag-reactivate-account","tag-sub-accounts","tag-suspend-account","tag-suspended-account"],"yoast_head":"\nSuspending an Account in the Chart of Accounts and Reactivating It - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/tutorial\/suspending-an-account-in-the-chart-of-accounts-and-reactivating-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suspending an Account in the Chart of Accounts and Reactivating It - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Suspending an account stops using an account in the Chart of Accounts in any new transaction, while keeping all its entries and balances and its appearance in reports. 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