{"id":157893,"date":"2026-10-29T12:00:47","date_gmt":"2026-10-29T12:00:47","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=tutorial&#038;p=157893"},"modified":"2026-11-10T12:55:49","modified_gmt":"2026-11-10T12:55:49","slug":"the-clients-different-balances-and-statement","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/the-clients-different-balances-and-statement\/","title":{"rendered":"The Client\u2019s Different Balances and Statement"},"content":{"rendered":"<div dir=\"ltr\" lang=\"en\">\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The client\u2019s profile in the system shows more than one balance: what they owe for invoices, what they paid, and their credit balance. You can review all their transactions in the <strong style=\"color: #111827;\">Statement<\/strong>, or in their <strong style=\"color: #111827;\">ledger account<\/strong> with the description of each entry. This guide explains each balance and its meaning, and how to view, print, and send the statement.<\/p>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Permissions:<\/strong> You need the View Clients permission. To view the <strong style=\"color: #111827;\">ledger account<\/strong> you need the View Journal Entries permission.<\/p>\n<\/div>\n<div style=\"border: 1px solid #e5e7eb; border-radius: 8px; padding: 12px 16px; margin: 0 0 20px;\">\n<p style=\"margin: 0 0 6px; font-weight: bold; color: #111827;\">Contents<\/p>\n<ol style=\"margin: 0; padding-left: 22px;\">\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#access\"><strong style=\"color: #1a56db;\">How to Access<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#summary\"><strong style=\"color: #1a56db;\">Client Balances in the Account Summary<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#credit\"><strong style=\"color: #1a56db;\">Client Credit Balance<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#statement\"><strong style=\"color: #1a56db;\">Client Statement<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#ledger\"><strong style=\"color: #1a56db;\">The Client\u2019s Ledger Account and Entry Descriptions<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#settings\"><strong style=\"color: #1a56db;\">Statement Settings<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#opening\"><strong style=\"color: #1a56db;\">Client Opening Balance<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#faq\"><strong style=\"color: #1a56db;\">Frequently Asked Questions<\/strong><\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"access\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">How to Access<\/h2>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">From the main menu, click <strong style=\"color: #111827;\">Clients<\/strong> \u2192 <strong style=\"color: #111827;\">Manage Clients<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the required client\u2019s profile.<\/li>\n<\/ol>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Or open the clients list directly: <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/clients\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Manage Clients<\/strong><\/a>.<\/p>\n<h2 id=\"summary\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Client Balances in the Account Summary<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The section <strong style=\"color: #111827;\">Account Summary<\/strong> in the client\u2019s profile shows a summary of their financial transactions for each currency:<\/p>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Item<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Meaning<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Total<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The total value of the client\u2019s invoices.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Refunded<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The value of refunds from their invoices.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Paid to date<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The total the client paid on their invoices.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Credit Notes<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The value of credit notes issued to the client.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Balance Due<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">What remains owed by the client after deducting payments, refunds, and credit notes.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Unpaid<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The invoices that haven\u2019t been fully paid, with their count.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> If the client dealt in more than one currency, a separate row appears for each currency.<\/p>\n<\/div>\n<h2 id=\"credit\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Client Credit Balance<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Client Credit Balance<\/strong> It is an amount in the client\u2019s favor, resulting from an advance payment, a credit note, or an overpayment on an invoice. It appears in the section <strong style=\"color: #111827;\">Credit Summary<\/strong>, and it can be used to pay the client\u2019s invoices.<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To add an advance payment to the client\u2019s account, click <strong style=\"color: #111827;\">Add Payment Credit<\/strong> in their profile.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To add a credit note, click <strong style=\"color: #111827;\">Create Credit Note<\/strong> in the client\u2019s profile.<\/li>\n<\/ul>\n<h2 id=\"statement\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Client Statement<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The <strong style=\"color: #111827;\">Statement<\/strong> shows all the client\u2019s transactions in chronological order: invoices, payments, refunds, credit notes, and the opening balance, with the balance after each transaction.<\/p>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the client\u2019s profile.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click the tab <strong style=\"color: #111827;\">Statement<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Set the period from <strong style=\"color: #111827;\">Date From \/ To<\/strong>, or choose a preset period such as the current month, or <strong style=\"color: #111827;\">Custom Period<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To show the items of each invoice, enable <strong style=\"color: #111827;\">Show Details<\/strong>.<\/li>\n<\/ol>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The statement shows the <strong style=\"color: #111827;\">Opening Balance<\/strong> and <strong style=\"color: #111827;\">Closing Balance<\/strong> for the selected period.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Printing and Sending the Statement<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Action<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Button<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Print the statement<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Print<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Download the statement as a file<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">PDF<\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Email the statement to the client<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Email to Client<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"ledger\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">The Client\u2019s Ledger Account and Entry Descriptions<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Each client has a sub-account in the chart of accounts, on which every entry related to them is recorded. To view this account:<\/p>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the client\u2019s profile.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click the account number shown below the client\u2019s name.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The account transactions appear, and each transaction has its description in the column <strong style=\"color: #111827;\">Description<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click any transaction to view the full entry, and from it you can open the original transaction.<\/li>\n<\/ol>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">You can also view it from <strong style=\"color: #111827;\">Reports<\/strong> \u2192 <strong style=\"color: #111827;\">ledger account<\/strong>, and choosing the client\u2019s account.<\/p>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> The entry description appears automatically in the column <strong style=\"color: #111827;\">Description<\/strong>, and it doesn\u2019t need to be enabled. To change the text written in invoice entries, enable <strong style=\"color: #111827;\">Custom Journal Description<\/strong> from the settings, and write the description using variables such as the invoice number or the client name.<\/p>\n<\/div>\n<h2 id=\"settings\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Statement Settings<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">From the statement page, click <strong style=\"color: #111827;\">Settings<\/strong> to open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/settings\/statements\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Statement Settings<\/strong><\/a>. There you can:<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Add a <strong style=\"color: #111827;\">Custom Header<\/strong> that appears at the top of the statement.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Add a <strong style=\"color: #111827;\">Custom Footer<\/strong> that appears at the bottom of the statement.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Use variables from <strong style=\"color: #111827;\">the full placeholders guide<\/strong>, such as the client name.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click <strong style=\"color: #111827;\">Save Settings<\/strong>.<\/li>\n<\/ul>\n<h2 id=\"opening\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Client Opening Balance<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To record a previous balance on the client before starting to work on the system, click <strong style=\"color: #111827;\">Add Opening Balance<\/strong> in their profile. To edit it later, click <strong style=\"color: #111827;\">Edit Client Opening Balance<\/strong>. The opening balance appears as the first transaction in the statement.<\/p>\n<h2 id=\"faq\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Frequently Asked Questions<\/h2>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">How do I show the entry description in the client\u2019s ledger account?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The entry description appears automatically in the column <strong style=\"color: #111827;\">Description<\/strong>. Open the client\u2019s profile, and click the account number below their name to open the ledger account, or open <strong style=\"color: #111827;\">Reports<\/strong> \u2192 <strong style=\"color: #111827;\">ledger account<\/strong> and choose the client\u2019s account. The details are in <a style=\"color: #1a56db;\" href=\"#ledger\"><strong style=\"color: #1a56db;\">The Client\u2019s Ledger Account and Entry Descriptions<\/strong><\/a>.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">What is the difference between the balance due and the client\u2019s credit balance?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Balance Due<\/strong> It is what the client owes for unpaid invoices. As for the <strong style=\"color: #111827;\">Client Credit Balance<\/strong>, it is an amount in the client\u2019s favor from advance payments or credit notes, and it can be used to pay their invoices.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">What is the difference between the statement and the ledger account?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Statement<\/strong> A client-facing document that shows their invoices and payments in a simplified way and can be sent to them. As for the <strong style=\"color: #111827;\">ledger account<\/strong>, it is an accounting report that shows the entries recorded on the client\u2019s account with debit, credit, and the description of each entry.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">How do I view the client\u2019s statement for a specific period?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the tab <strong style=\"color: #111827;\">Statement<\/strong> in the client\u2019s profile, and set the period from <strong style=\"color: #111827;\">Date From \/ To<\/strong>. The opening balance and closing balance for the period appear.<\/p>\n<\/div>\n","protected":false},"author":38,"featured_media":0,"template":"","categories":[2131],"tags":[29823,3885,28894,10598,29825,29822,4209,29652,4386,29824,29826,3863,4563,16891,29827],"class_list":["post-157893","tutorial","type-tutorial","status-publish","hentry","category-manage-clients","tag-account-summary","tag-advance-payment","tag-balance-due","tag-client-balance-en","tag-client-ledger","tag-client-statement-2","tag-clients","tag-credit-balance","tag-credit-notes","tag-credit-summary","tag-journal-entry-description","tag-ledger-account","tag-opening-balance","tag-statement-of-account-en","tag-statement-settings"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Client\u2019s Different Balances and Statement - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/tutorial\/the-clients-different-balances-and-statement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Client\u2019s Different Balances and Statement - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"The client\u2019s profile in the system shows more than one balance: what they owe for invoices, what they paid, and their credit balance. 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You can review all their transactions in the Statement, or in their ledger account with the description of each entry. 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