{"id":151286,"date":"2026-10-13T10:11:30","date_gmt":"2026-10-13T10:11:30","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=tutorial&#038;p=151286"},"modified":"2026-10-20T14:38:49","modified_gmt":"2026-10-20T14:38:49","slug":"correcting-a-credit-note-issued-by-mistake-on-a-sales-invoice","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/correcting-a-credit-note-issued-by-mistake-on-a-sales-invoice\/","title":{"rendered":"Correcting a Credit Note Issued by Mistake on a Sales Invoice"},"content":{"rendered":"<div dir=\"ltr\" lang=\"en\">\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">In accounts with e-invoicing for the Zakat, Tax and Customs Authority (ZATCA) enabled, an invoice or note can&#8217;t be edited or deleted after it is issued. So if you issued a credit note by mistake (with a wrong amount or without tax), the correction is made by issuing corrective documents that are sent to ZATCA, not by a journal entry. This guide explains the correct method step by step, and its effect on e-invoicing, the tax declaration and the accounts.<\/p>\n<div style=\"border: 1px solid #e5e7eb; border-radius: 8px; padding: 12px 16px; margin: 0 0 20px;\">\n<p style=\"margin: 0 0 6px; font-weight: bold; color: #111827;\">Contents<\/p>\n<ol style=\"margin: 0; padding-left: 22px;\">\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#example\"><strong style=\"color: #1a56db;\">Example case<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#why-not-journal\"><strong style=\"color: #1a56db;\">Why a reverse journal entry doesn&#8217;t work<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#draft\"><strong style=\"color: #1a56db;\">If the wrong note is a draft<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#steps\"><strong style=\"color: #1a56db;\">If the wrong note is issued: correction steps<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#result\"><strong style=\"color: #1a56db;\">The result on e-invoicing, the declaration and the accounts<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#other-cases\"><strong style=\"color: #1a56db;\">Other correction cases<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#faq\"><strong style=\"color: #1a56db;\">FAQs<\/strong><\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"example\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Example case<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">E-invoice (tax invoice) no. 000007 for 230 SAR (200 + 30 tax).<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">E-credit note no. 000001 was issued by mistake for 200 SAR without tax (the tax wasn&#8217;t chosen on the item), so it was sent to ZATCA with an amount of 200 and zero tax.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Required: cancel the invoice in full (230 including tax) without duplication.<\/li>\n<\/ul>\n<h2 id=\"why-not-journal\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Why a reverse journal entry doesn&#8217;t work<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">You can copy the credit note&#8217;s journal entry as a <strong style=\"color: #111827;\">Reverse Journal Entry<\/strong>, but it doesn&#8217;t solve the problem:<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">A manual journal entry isn&#8217;t sent to ZATCA, so the wrong note stays recorded there as it is.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The credit note still appears in the tax declaration among the credit notes.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The note stays linked to the invoice and counted in the refund status and the client balance.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The books no longer match the documents issued to ZATCA.<\/li>\n<\/ul>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Rule:<\/strong> In e-invoicing, correct a document with another document (a debit note, a credit note or a refund receipt), not with a journal entry.<\/p>\n<\/div>\n<h2 id=\"draft\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">If the wrong note is a draft<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If the credit note was saved as a <strong style=\"color: #111827;\">Draft<\/strong> and not issued, edit it and add the 15% tax to the item (or delete it), then issue it. Only drafts can be edited or deleted while e-invoicing is enabled.<\/p>\n<h2 id=\"steps\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">If the wrong note is issued: correction steps<\/h2>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Step 1: Enable sales debit notes<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/sales_settings\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Sales Settings<\/strong><\/a> \u203a <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/invoices\/settings\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Invoicing Settings<\/strong><\/a> \u203a <strong style=\"color: #111827;\">Payments &amp; Credits<\/strong>, turn on <strong style=\"color: #111827;\">Debit Note<\/strong>, and save. You also need the <strong style=\"color: #111827;\">Add New Debit Note To All Clients<\/strong> or <strong style=\"color: #111827;\">Add New Debit Note To His Clients<\/strong> permission.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Step 2: Issue a debit note that cancels the effect of the wrong credit note<\/h3>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the original invoice no. 000007 from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/invoices\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Invoices<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click <strong style=\"color: #111827;\">Create Debit Note<\/strong>; the note is created linked to the original invoice (ZATCA requires this link).<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Add one line: in the description, write for example \u201cCorrection of credit note no. 000001 issued without tax\u201d, set the unit price to 200, and leave the tax empty, exactly like the wrong note.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Save the debit note.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">From the debit note page, click <strong style=\"color: #111827;\">Send To ZATCA<\/strong>; the debit note isn&#8217;t sent to ZATCA automatically when it is added.<\/li>\n<\/ol>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> The debit note must match the wrong credit note in amount and tax (200 without tax), so it cancels its effect exactly.<\/p>\n<\/div>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Step 3: Issue a correct credit note for the full invoice<\/h3>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the original invoice no. 000007, and choose <strong style=\"color: #111827;\">Create Credit Note<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Add the item for 200, and choose the 15% VAT tax, so the total is 230.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Save the note (not as a draft); it is sent to ZATCA automatically.<\/li>\n<\/ol>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> If the message <strong style=\"color: #111827;\">This item exceeds the amount that can be refunded<\/strong> appears, it&#8217;s because the wrong note has already used the item quantity. In that case, type the item as a free description without choosing the product from the list, with the same amount and tax.<\/p>\n<\/div>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If you&#8217;ll refund the amount to the client in cash, you can use a <strong style=\"color: #111827;\">Refund Receipt<\/strong> for the same amount (230) instead of the credit note; it is also sent to ZATCA.<\/p>\n<h2 id=\"result\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">The result on e-invoicing, the declaration and the accounts<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Document<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Amount<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Tax<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Invoice 000007<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">+200<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">+30<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Wrong credit note 000001<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">\u2212200<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">0<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Corrective debit note<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">+200<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">0<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Correct credit note<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">\u2212200<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">\u221230<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Net<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">0<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">0<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">At ZATCA: all the documents are sent and linked to the original invoice, and their net is zero.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">In the <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/reports\/new_taxes?details=0&amp;invoice_type=accrual\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Tax Declaration<\/strong><\/a>: the invoice appears under <strong style=\"color: #111827;\">Sales<\/strong>, the credit notes and the debit note appear under <strong style=\"color: #111827;\">Edits<\/strong>, and the net tax due from this invoice is zero.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">In the accounts: the documents&#8217; journal entries are created automatically, and their net effect on sales, tax and the client is zero, without any manual entry.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Invoice status: shows <strong style=\"color: #111827;\">Refunded<\/strong>.<\/li>\n<\/ul>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> After you save the debit note, it may be paid automatically from the client credit created by the wrong credit note if <strong style=\"color: #111827;\">Auto-Pay Invoices Using Client Credit<\/strong> is enabled. Review the client balance and the documents&#8217; payments after the correction.<\/p>\n<\/div>\n<h2 id=\"other-cases\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Other correction cases<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Case<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Correction<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">An issued invoice with an amount higher than the correct one<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">A credit note for the difference (with tax).<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">An issued invoice with an amount lower than the correct one<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">A debit note for the difference (with tax).<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">An invoice issued entirely by mistake<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">A credit note or a refund receipt for its full amount.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">A credit note issued by mistake<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">A debit note on the original invoice with the same amount and tax, then the correct note if needed.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">A document that is still a draft<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Edit or delete it directly.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"faq\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">FAQs<\/h2>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Is there a sales debit note in the system?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Yes, after you turn on <strong style=\"color: #111827;\">Debit Note<\/strong> in <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/invoices\/settings\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Invoicing Settings<\/strong><\/a>. It is created from the original invoice and sent to ZATCA.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Can I delete the wrong credit note?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">No. After it is issued with e-invoicing enabled, it can&#8217;t be edited or deleted; it is corrected with a debit note.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Is a reverse journal entry enough to correct the wrong note?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">No. The entry changes the accounts only; it isn&#8217;t sent to ZATCA and doesn&#8217;t remove the note from the tax declaration.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">I issued the debit note and it doesn&#8217;t appear on the ZATCA platform?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click <strong style=\"color: #111827;\">Send To ZATCA<\/strong> from the debit note page; it isn&#8217;t sent automatically when it is added.<\/p>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Warning:<\/strong> We recommend reviewing with your accountant or tax advisor before issuing corrective documents, to make sure they meet ZATCA requirements for your case.<\/p>\n<\/div>\n<\/div>\n","protected":false},"author":39,"featured_media":0,"template":"","categories":[2149,2155,2153],"tags":[24361,24353,24352,24351,24356,24357,24362,24360,24359,24354,24358,24355],"class_list":["post-151286","tutorial","type-tutorial","status-publish","hentry","category-invoices-and-estimates","category-sales-invoice","category-refund-receipts-credit-notes","tag-can-i-delete-a-credit-note-after-it-is-issued","tag-cancel-a-credit-note","tag-correct-a-credit-note","tag-credit-note-issued-by-mistake","tag-credit-note-without-tax","tag-debit-note-to-correct-credit-note","tag-how-to-cancel-an-invoice-with-zatca-e-invoicing","tag-how-to-correct-a-wrong-credit-note","tag-reverse-journal-entry","tag-sales-debit-note","tag-tax-declaration-edits","tag-zatca-e-invoicing-correction"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - 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