{"id":150832,"date":"2026-10-11T10:49:38","date_gmt":"2026-10-11T10:49:38","guid":{"rendered":"https:\/\/docs.daftra.com\/tutorial\/%d8%ae%d8%b7%d9%88%d8%a7%d8%aa-%d8%b1%d8%a8%d8%b7-%d9%85%d9%86%d8%b5%d8%a9-%d8%b3%d9%84%d8%a9-%d9%85%d8%b9-%d8%af%d9%81%d8%aa%d8%b1%d8%a9\/"},"modified":"2026-10-18T06:31:16","modified_gmt":"2026-10-18T06:31:16","slug":"linking-your-salla-store-to-the-system","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/linking-your-salla-store-to-the-system\/","title":{"rendered":"Linking Your Salla Store to the System"},"content":{"rendered":"<div dir=\"ltr\" lang=\"en\">\n<div style=\"background: #f6f8fb; border: 1px solid #e5e7eb; border-radius: 8px; padding: 12px 16px; margin: 0 0 20px; font-size: 15px; line-height: 1.8;\">\n<div style=\"display: flex; gap: 8px; padding: 4px 0;\"><span style=\"min-width: 120px; color: #6b7280;\">Required Apps<\/span><span style=\"color: #1f2430;\">The Salla app from the Apps Manager, and an active store on the Salla platform<\/span><\/div>\n<div style=\"display: flex; gap: 8px; padding: 4px 0;\"><span style=\"min-width: 120px; color: #6b7280;\">Required Permissions<\/span><span style=\"color: #1f2430;\">Edit General Settings<\/span><\/div>\n<\/div>\n<div style=\"border: 1px solid #e5e7eb; border-radius: 8px; padding: 12px 16px; margin: 0 0 20px;\">\n<p style=\"margin: 0 0 6px; font-weight: bold; color: #111827;\">Contents<\/p>\n<ol style=\"margin: 0; padding-left: 22px;\">\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#intro\"><strong style=\"color: #1a56db;\">Quick Overview<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#pre\"><strong style=\"color: #1a56db;\">Before You Start<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#open\"><strong style=\"color: #1a56db;\">How to Access<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#steps\"><strong style=\"color: #1a56db;\">Activation and Linking Steps<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#fields\"><strong style=\"color: #1a56db;\">Buttons and Settings Explained<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#save\"><strong style=\"color: #1a56db;\">Saving the Settings and Activation<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#errors\"><strong style=\"color: #1a56db;\">Error Messages and Their Solutions<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#cases\"><strong style=\"color: #1a56db;\">How Syncing Works After Linking<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#stop\"><strong style=\"color: #1a56db;\">Stopping or Canceling the Integration<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#effect\"><strong style=\"color: #1a56db;\">The Effect on the System<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#tips\"><strong style=\"color: #1a56db;\">Important Notes<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#faq\"><strong style=\"color: #1a56db;\">Frequently Asked Questions<\/strong><\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"intro\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Quick Overview<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The <strong style=\"color: #111827;\">Salla<\/strong> app lets you link your online store on the Salla platform to your Daftra account, so the orders fulfilled in your store reach Daftra automatically as sales invoices, the clients and products that don&#8217;t exist are created, and returns are recorded. This article explains installing the app and activating it from inside Daftra step by step, and what happens after linking.<\/p>\n<h2 id=\"pre\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Before You Start<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">You must have the permission <strong style=\"color: #111827;\">Edit General Settings<\/strong>; it is required to open the <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/plugin-manager\/2\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Apps Manager<\/strong><\/a> and the <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/apps-manager\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">External Apps Manager<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">You must have an active store on the Salla platform, and the login details of its control panel; because you will need to approve the linking.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The Salla app appears in the apps marketplace according to your account&#8217;s country and its business field, so if it doesn&#8217;t appear to you, contact technical support.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Set the name and rate of <strong style=\"color: #111827;\">VAT<\/strong> in the Salla store before linking; because invoices reach Daftra with the tax as defined in Salla.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If your store was previously linked to Daftra with the old integration method, delete the <strong style=\"color: #111827;\">Salla Integration<\/strong> key from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/api_keys\/dashboard\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">API Keys<\/strong><\/a> first, as in <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/faq\/%d9%85%d8%a7%d8%b0%d8%a7-%d8%a3%d9%81%d8%b9%d9%84-%d8%b9%d9%86%d8%af-%d8%b8%d9%87%d9%88%d8%b1-%d8%b1%d8%b3%d8%a7%d9%84%d8%a9-%d8%aa%d8%b9%d8%a7%d8%b1%d8%b6-%d9%85%d8%b9-%d8%b1%d8%a8%d8%b7-%d9%82\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">the conflict with an existing integration message<\/strong><\/a>.<\/li>\n<\/ul>\n<h2 id=\"open\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">How to Access<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">You can reach the Salla app in one of the following ways:<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">From the main menu: click <strong style=\"color: #111827;\">Apps Manager<\/strong> at the bottom of the apps list, then click the <strong style=\"color: #111827;\">External Apps Manager<\/strong> button.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Directly from the link: <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/apps-manager\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Apps Manager<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">From the <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/apps-manager\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Apps Manager<\/strong><\/a> by clicking the <a style=\"color: #1a56db;\" href=\"https:\/\/app.daftra.com\/en\/marketplace\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Go to the Apps Marketplace<\/strong><\/a> button at the top of the apps manager.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">After activating the app, the <strong style=\"color: #111827;\">Salla<\/strong> card appears in <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/sales_settings\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Sales Settings<\/strong><\/a> under the <strong style=\"color: #111827;\">Integration with Other Systems<\/strong> section.<\/li>\n<\/ul>\n<h2 id=\"steps\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Activation and Linking Steps<\/h2>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/apps-manager\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Apps Manager<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Search for the <strong style=\"color: #111827;\">Salla<\/strong> app in the <strong style=\"color: #111827;\">Most Installed Apps<\/strong> section, or click <a style=\"color: #1a56db;\" href=\"https:\/\/app.daftra.com\/en\/marketplace\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Go to the Apps Marketplace<\/strong><\/a> and search for it there.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click the app card to view the <strong style=\"color: #111827;\">details<\/strong>, then click <strong style=\"color: #111827;\">Install<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If the <strong style=\"color: #111827;\">Salla Settings<\/strong> page appears, complete its data then click <strong style=\"color: #111827;\">Activate<\/strong>. See <a style=\"color: #1a56db;\" href=\"#fields\"><strong style=\"color: #1a56db;\">Buttons and Settings Explained<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">You move to the linking confirmation page, so confirm linking your account to the app, and complete the steps of logging in to your Salla store and approving the linking if asked.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">You return automatically to Daftra, and the Salla app appears in the <strong style=\"color: #111827;\">My External Apps<\/strong> section with the status <strong style=\"color: #111827;\">Active<\/strong>, with the message <strong style=\"color: #111827;\">Application activated successfully<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">After completing the linking for the first time, we recommend doing a manual sync to transfer the existing products and orders between the two systems, as in <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/tutorial\/%d9%85%d8%b2%d8%a7%d9%85%d9%86%d8%a9-%d8%a7%d9%84%d8%b7%d9%84%d8%a8%d8%a7%d8%aa-%d9%8a%d8%af%d9%88%d9%8a%d8%a7%d9%8b-%d9%85%d9%86-%d8%b3%d9%84%d8%a9-%d8%a5%d9%84%d9%89-%d8%af%d9%81%d8%aa%d8%b1%d8%a9\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Manually Syncing Orders from Salla to Daftra<\/strong><\/a>.<\/li>\n<\/ol>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> If the app is paid and its trial period has ended or it hasn&#8217;t been subscribed to yet, you go to the payment page to complete the purchase before activation.<\/p>\n<\/div>\n<h2 id=\"fields\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Buttons and Settings Explained<\/h2>\n<h3 id=\"f-card\" style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">The App Card in the Apps Manager<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Button \/ Information<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Description<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Appears When<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Install<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Adds the app to your account and starts the activation steps.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Before installing the app<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Visit App Page<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Opens the app&#8217;s page in the apps marketplace to know its details.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">In the details window<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Activate<\/strong> \/ <strong style=\"color: #111827;\">Deactivate<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Turning the integration on or stopping it temporarily without deleting the app.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">After installation, in the My External Apps section<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Settings<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Opens the integration settings page to edit them.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">When the app has settings<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Free<\/strong> \/ <strong style=\"color: #111827;\">Requires Payment<\/strong> \/ <strong style=\"color: #111827;\">Valid Until<\/strong> \/ <strong style=\"color: #111827;\">Expired<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The app&#8217;s subscription status and its validity date.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">On the app card<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 id=\"f-settings\" style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">The Basic Integration Settings<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The fields of the <strong style=\"color: #111827;\">Salla Settings<\/strong> page differ according to the app version, and the most important to set precisely before starting the sync:<\/p>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Setting<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Description<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Default Client<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The client on whom the orders of unregistered clients (visitors) are recorded.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Default Warehouse<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The warehouse from which the orders&#8217; quantities are issued, and to which the new products and the returns coming from Salla are added.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Default Branch<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The branch through which all the operations coming from Salla are executed, if you have more than one branch.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">And for the cash on delivery fees coming with the orders, choose the service used in the <strong style=\"color: #111827;\">Cash on Delivery Fee<\/strong> field from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/invoices\/shipping_settings\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Shipping Options<\/strong><\/a>; and if you don&#8217;t specify it, the system creates a service with the code <strong style=\"color: #111827;\">COD<\/strong> automatically.<\/p>\n<h2 id=\"save\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Saving the Settings and Activation<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">The Button<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">What Happens<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Activate<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Saves the integration settings and activates the app, then takes you to the linking confirmation page. And the message <strong style=\"color: #111827;\">Settings saved for Salla<\/strong> appears.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Cancel<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Exits without saving the settings, and the app stays not activated.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"errors\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Error Messages and Their Solutions<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">The Message That Appears<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">The Cause<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">The Solution<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">You are not allowed to access this page<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">You don&#8217;t have the permission to edit general settings.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Ask the account manager for the permission from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/roles\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Employee Roles<\/strong><\/a>.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The application is already installed<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The Salla app is already installed on your account.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Open the <strong style=\"color: #111827;\">My External Apps<\/strong> section and activate the app or edit its settings.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">You cannot activate this application because it hasn&#8217;t been purchased or renewed. Please complete the purchase first.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The app is paid and hasn&#8217;t been purchased or has expired.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Complete the purchase or renewal from the payment page that appears.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Conflict with an existing integration<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The store was previously linked to Daftra with the old integration method.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Delete the <strong style=\"color: #111827;\">Salla Integration<\/strong> key from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/api_keys\/dashboard\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">API Keys<\/strong><\/a>, then click <strong style=\"color: #111827;\">Removed, Continue<\/strong>. The details are in <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/faq\/%d9%85%d8%a7%d8%b0%d8%a7-%d8%a3%d9%81%d8%b9%d9%84-%d8%b9%d9%86%d8%af-%d8%b8%d9%87%d9%88%d8%b1-%d8%b1%d8%b3%d8%a7%d9%84%d8%a9-%d8%aa%d8%b9%d8%a7%d8%b1%d8%b6-%d9%85%d8%b9-%d8%b1%d8%a8%d8%b7-%d9%82\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">this question<\/strong><\/a>.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Record not found<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The order number entered in the manual sync doesn&#8217;t exist in the linked Salla store.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Check the order number in the Salla control panel. The details are in <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/faq\/%d9%85%d8%a7%d8%b0%d8%a7-%d9%8a%d8%b9%d9%86%d9%8a-%d8%ae%d8%b7%d8%a3-%d9%84%d9%85-%d9%8a%d8%aa%d9%85-%d8%a7%d9%84%d8%b9%d8%ab%d9%88%d8%b1-%d8%b9%d9%84%d9%89-%d8%a7%d9%84%d8%b3%d8%ac%d9%84-%d8%b9\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">this question<\/strong><\/a>.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The application doesn&#8217;t exist \/ The application wasn&#8217;t downloaded<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The app isn&#8217;t available for your account or its installation wasn&#8217;t completed.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Install the app again from the Apps Manager, or contact technical support.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"cases\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">How Syncing Works After Linking<\/h2>\n<h3 id=\"c-orders\" style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Orders and Invoices<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Case<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">What Happens in Daftra<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">An order whose status is <strong style=\"color: #111827;\">Completed<\/strong> in Salla<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">A sales invoice is created with the same lines, total, tax, shipping, and discounts. And orders with any other status don&#8217;t arrive.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">An order return<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">A refund invoice is created automatically.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">A cash on delivery order<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The cash on delivery fee is added as a taxable service line.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">An order that didn&#8217;t arrive<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Make sure its status is <strong style=\"color: #111827;\">Completed<\/strong>, then use the <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/tutorial\/%d9%85%d8%b2%d8%a7%d9%85%d9%86%d8%a9-%d8%a7%d9%84%d8%b7%d9%84%d8%a8%d8%a7%d8%aa-%d9%8a%d8%af%d9%88%d9%8a%d8%a7%d9%8b-%d9%85%d9%86-%d8%b3%d9%84%d8%a9-%d8%a5%d9%84%d9%89-%d8%af%d9%81%d8%aa%d8%b1%d8%a9\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">manual sync<\/strong><\/a>. See <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/faq\/%d9%82%d9%85%d8%aa-%d8%a8%d8%b9%d9%85%d9%84-%d8%b7%d9%84%d8%a8-%d9%81%d9%8a-%d8%b3%d9%84%d8%a9-%d9%88%d9%84%d9%85-%d8%aa%d8%b5%d8%af%d8%b1-%d9%81%d8%a7%d8%aa%d9%88%d8%b1%d8%a9-%d8%a7%d9%84%d8%a8%d9%8a\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">this question<\/strong><\/a>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 id=\"c-clients\" style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Clients<\/h3>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If the client is registered in Daftra, the invoice is added to their account.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If they aren&#8217;t registered, a new client is created automatically.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Visitor orders are recorded on the <strong style=\"color: #111827;\">Default Client<\/strong>.<\/li>\n<\/ul>\n<h3 id=\"c-products\" style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Products<\/h3>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If the order&#8217;s product doesn&#8217;t exist in Daftra, it is created first with the quantity available in Salla through a stock addition requisition to the default warehouse, then the invoice is issued.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The custom fields of Salla products aren&#8217;t transferred, and the basic fields such as the name, price, and quantity are transferred.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">For products with variants (sizes and colors), see <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/tutorial\/%d9%85%d8%b2%d8%a7%d9%85%d9%86%d8%a9-%d8%a7%d9%84%d9%85%d9%86%d8%aa%d8%ac%d8%a7%d8%aa-%d8%b0%d8%a7%d8%aa-%d9%85%d8%aa%d8%ba%d9%8a%d8%b1%d8%a7%d8%aa-%d9%81%d9%8a-%d8%b3%d9%84%d8%a9-%d9%85%d8%b9-%d8%af\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Syncing Products with Variants in Salla with Daftra<\/strong><\/a>.<\/li>\n<\/ul>\n<h3 id=\"c-log\" style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Following the Sync<\/h3>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Follow all the synced orders and their status from the <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/tutorial\/%d8%b9%d8%b1%d8%b6-%d8%b3%d8%ac%d9%84-%d9%85%d8%b2%d8%a7%d9%85%d9%86%d8%a9-%d8%a7%d9%84%d9%81%d9%88%d8%a7%d8%aa%d9%8a%d8%b1-%d9%85%d8%b9-%d8%b3%d9%84%d8%a9\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Salla Invoices Sync Log<\/strong><\/a>. The same order number may appear more than once if it has more than one document, such as an invoice and a return.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">In <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/invoices\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Manage Invoices<\/strong><\/a> you can view the Salla invoices only by choosing <strong style=\"color: #111827;\">Salla<\/strong> from the <strong style=\"color: #111827;\">Source<\/strong> filter.<\/li>\n<\/ul>\n<h2 id=\"stop\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Stopping or Canceling the Integration<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">The Action<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">What Happens<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Deactivate<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Receiving orders and sending updates stops, and the Salla card disappears from the sales settings, while the app and its settings remain. The message <strong style=\"color: #111827;\">Application deactivated successfully<\/strong> appears, and you can reactivate it at any time.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Uninstall<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The app and its settings are deleted from your account. The message <strong style=\"color: #111827;\">Application uninstalled successfully<\/strong> appears.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> The invoices, clients, and products that were created from Salla stay in Daftra after deactivating the app or uninstalling it.<\/p>\n<\/div>\n<h2 id=\"effect\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">The Effect on the System<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Sales<\/strong>: sales invoices and refund invoices are created with their accounting entries like any invoice you create manually.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Inventory<\/strong>: the orders&#8217; quantities are deducted from the default warehouse, and the quantities of new products and returns are added to it.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Clients<\/strong>: new clients are created, and the client&#8217;s balance increases by the invoice value.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Taxes<\/strong>: the VAT is recorded as it is in Salla, and appears in the tax reports.<\/li>\n<\/ul>\n<h2 id=\"tips\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Important Notes<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Set the default client, warehouse, and branch before starting the sync; since all the operations coming from Salla depend on them.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Don&#8217;t delete or edit the invoices coming from Salla manually except when necessary, so the data doesn&#8217;t differ between the two systems.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If an order is delayed, review its status in Salla and then the <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/tutorial\/%d8%b9%d8%b1%d8%b6-%d8%b3%d8%ac%d9%84-%d9%85%d8%b2%d8%a7%d9%85%d9%86%d8%a9-%d8%a7%d9%84%d9%81%d9%88%d8%a7%d8%aa%d9%8a%d8%b1-%d9%85%d8%b9-%d8%b3%d9%84%d8%a9\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">sync log<\/strong><\/a> before contacting technical support.<\/li>\n<\/ul>\n<h2 id=\"faq\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Frequently Asked Questions<\/h2>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Where do I activate the integration with Salla?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">From the <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/plugin-manager\/2\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Apps Manager<\/strong><\/a> then <strong style=\"color: #111827;\">External Apps Manager<\/strong>, then install the Salla app and follow the <a style=\"color: #1a56db;\" href=\"#steps\"><strong style=\"color: #1a56db;\">activation and linking steps<\/strong><\/a>.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Why doesn&#8217;t the Salla app appear in the apps marketplace?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The app appears according to your account&#8217;s country and its business field. Check your account&#8217;s data, or contact technical support.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">I made an order in Salla and the invoice wasn&#8217;t issued in Daftra?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Orders arrive with the status <strong style=\"color: #111827;\">Completed<\/strong> only. Change the order status in Salla, or use the <a style=\"color: #1a56db;\" href=\"https:\/\/docs.daftra.com\/tutorial\/%d9%85%d8%b2%d8%a7%d9%85%d9%86%d8%a9-%d8%a7%d9%84%d8%b7%d9%84%d8%a8%d8%a7%d8%aa-%d9%8a%d8%af%d9%88%d9%8a%d8%a7%d9%8b-%d9%85%d9%86-%d8%b3%d9%84%d8%a9-%d8%a5%d9%84%d9%89-%d8%af%d9%81%d8%aa%d8%b1%d8%a9\/\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">manual sync<\/strong><\/a>.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Does the integration support VAT?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Yes, the invoice is created with the tax and its rate as defined in Salla.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Do I lose the invoices if I cancel the integration?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">No, all the invoices, clients, and products that were created from Salla stay in your account.<\/p>\n<\/div>\n","protected":false},"author":17,"featured_media":0,"template":"","categories":[2055,2056],"tags":[7719,22706,22705,22704,19716,22710,22709,22699,22698,22702,2367,7038,22701,22703,22707,22700,22708,22542,22551,22563,22568],"class_list":["post-150832","tutorial","type-tutorial","status-publish","hentry","category-external-apps-integration","category-salla-integration","tag-cash-on-delivery-fees","tag-deactivate-salla-app","tag-default-branch","tag-default-clients","tag-default-warehouse","tag-do-i-lose-invoices-if-i-cancel-the-integration","tag-i-made-an-order-in-salla-and-the-invoice-wasnt-issued","tag-install-salla-app","tag-link-salla-store","tag-manual-order-sync","tag-salla-en","tag-salla-integration","tag-salla-invoices","tag-salla-sync-log","tag-salla-vat","tag-sync-salla-orders","tag-why-doesnt-the-salla-app-appear-in-the-marketplace","tag-----en","tag----en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - 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