{"id":150770,"date":"2026-10-20T13:00:48","date_gmt":"2026-10-20T13:00:48","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=tutorial&#038;p=150770"},"modified":"2026-10-20T13:49:23","modified_gmt":"2026-10-20T13:49:23","slug":"%d8%a3%d8%b3%d8%a8%d8%a7%d8%a8-%d8%a7%d8%ae%d8%aa%d9%84%d8%a7%d9%81-%d8%b1%d8%b5%d9%8a%d8%af-%d8%a7%d9%84%d9%85%d8%ae%d8%b2%d9%88%d9%86-%d9%81%d9%8a-%d8%a7%d9%84%d9%86%d8%b8%d8%a7%d9%85-%d8%b9%d9%86","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/%d8%a3%d8%b3%d8%a8%d8%a7%d8%a8-%d8%a7%d8%ae%d8%aa%d9%84%d8%a7%d9%81-%d8%b1%d8%b5%d9%8a%d8%af-%d8%a7%d9%84%d9%85%d8%ae%d8%b2%d9%88%d9%86-%d9%81%d9%8a-%d8%a7%d9%84%d9%86%d8%b8%d8%a7%d9%85-%d8%b9%d9%86\/","title":{"rendered":"Why the Stock Balance in the System Differs from the Physical Count, and How to Fix It"},"content":{"rendered":"<div dir=\"ltr\" lang=\"en\">\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">This guide covers the reasons that can make the quantity recorded in the system differ from the quantity actually in the warehouse, and explains how to check and fix each reason. It&#8217;s best to review the cases in the order listed, then settle the final difference through stocktaking.<\/p>\n<div style=\"border: 1px solid #e5e7eb; border-radius: 8px; padding: 12px 16px; margin: 0 0 20px;\">\n<p style=\"margin: 0 0 6px; font-weight: bold; color: #111827;\">Contents<\/p>\n<ol style=\"margin: 0; padding-left: 22px;\">\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#calc\"><strong style=\"color: #1a56db;\">First: how the system calculates the stock balance<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#checklist\"><strong style=\"color: #1a56db;\">Quick checklist<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c1\"><strong style=\"color: #1a56db;\">Case 1: Documents that don&#8217;t deduct from inventory<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c2\"><strong style=\"color: #1a56db;\">Case 2: Requisitions that weren&#8217;t approved<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c3\"><strong style=\"color: #1a56db;\">Case 3: Purchase invoices not received<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c4\"><strong style=\"color: #1a56db;\">Case 4: POS sessions<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c5\"><strong style=\"color: #1a56db;\">Case 5: Untracked products or manually typed items<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c6\"><strong style=\"color: #1a56db;\">Case 6: The quantity is recorded in another warehouse<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c7\"><strong style=\"color: #1a56db;\">Case 7: Transfers between warehouses<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c8\"><strong style=\"color: #1a56db;\">Case 8: Damaged, lost or consumed goods<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c9\"><strong style=\"color: #1a56db;\">Case 9: Allowing negative inventory<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c10\"><strong style=\"color: #1a56db;\">Case 10: Manufacturing orders<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c11\"><strong style=\"color: #1a56db;\">Case 11: Incomplete stocktaking<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#c12\"><strong style=\"color: #1a56db;\">Case 12: Different units and bundled products<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#other\"><strong style=\"color: #1a56db;\">Other cases<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#product\"><strong style=\"color: #1a56db;\">Steps to check a specific product<\/strong><\/a><\/li>\n<li style=\"margin-bottom: 4px;\"><a style=\"color: #1a56db;\" href=\"#faq\"><strong style=\"color: #1a56db;\">FAQs<\/strong><\/a><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"calc\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">First: how the system calculates the stock balance<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">A product&#8217;s balance is calculated from the total of approved inventory movements only. As a result:<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Pending<\/strong> movements (such as requisitions that are <strong style=\"color: #111827;\">Under Delivery<\/strong> and purchase invoices not received) and movements saved as drafts <strong style=\"color: #111827;\">aren&#8217;t included<\/strong> in the balance.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The current balance isn&#8217;t filtered by date; any approved movement, even with a future or past date, affects the current balance as soon as it&#8217;s saved.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The balance is calculated for each <strong style=\"color: #111827;\">warehouse<\/strong> separately, and a staff member sees only the total of the warehouses they&#8217;re allowed to view.<\/li>\n<\/ul>\n<h2 id=\"checklist\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Quick checklist<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">#<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Question<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Case<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">1<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Are there invoices saved as drafts, or documents that don&#8217;t affect inventory, such as estimates and sales orders?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c1\"><strong style=\"color: #1a56db;\">Case 1<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">2<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Are there requisitions with the <strong style=\"color: #111827;\">Under Delivery<\/strong> status?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c2\"><strong style=\"color: #1a56db;\">Case 2<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">3<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Are there purchase invoices that weren&#8217;t received?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c3\"><strong style=\"color: #1a56db;\">Case 3<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">4<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Are there POS sessions whose close wasn&#8217;t validated?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c4\"><strong style=\"color: #1a56db;\">Case 4<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">5<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Is the product tracked in inventory, and chosen from the products list in invoices?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c5\"><strong style=\"color: #1a56db;\">Case 5<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">6<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Are you reviewing the balance in the correct warehouse?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c6\"><strong style=\"color: #1a56db;\">Case 6<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">7<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Were transfers between warehouses actually recorded?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c7\"><strong style=\"color: #1a56db;\">Case 7<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">8<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Were damaged, lost or internally consumed goods recorded?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c8\"><strong style=\"color: #1a56db;\">Case 8<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">9<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Does the system allow selling when the quantity runs out?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c9\"><strong style=\"color: #1a56db;\">Case 9<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">10<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Were materials received in manufacturing orders before finishing them?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c10\"><strong style=\"color: #1a56db;\">Case 10<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">11<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Were stocktaking sheets adjusted, and the system count updated before the adjustment?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c11\"><strong style=\"color: #1a56db;\">Case 11<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">12<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Is the quantity compared in the same unit?<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><a style=\"color: #1a56db;\" href=\"#c12\"><strong style=\"color: #1a56db;\">Case 12<\/strong><\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"c1\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 1: Documents that don&#8217;t deduct from inventory<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The quantity is deducted from inventory only by these documents: an issued sales invoice, a received purchase invoice, refunds, approved requisitions, finished manufacturing orders, and stocktaking after adjustment. The following documents don&#8217;t affect the quantity:<\/p>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Document<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Effect on inventory<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Invoice saved as a draft<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">No effect until it&#8217;s issued.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Estimate<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">No effect.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Sales Order<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">No effect, unless a <strong style=\"color: #111827;\">requisition<\/strong> is created for it and approved.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Debit Note (sales)<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">No effect on the quantity.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Stock Requests<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">No effect until you <strong style=\"color: #111827;\">Convert To Requisition<\/strong> and save the requisition.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If goods are delivered to the client based on a sales order or estimate without issuing an invoice, the quantity stays in the system while it has actually left the warehouse.<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Review the unissued documents for the client concerned.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Convert the sales order or estimate to an invoice, or issue the invoice saved as a draft.<\/li>\n<\/ul>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> When a sales invoice is returned to draft, the refund receipts linked to it are also returned to draft, and the quantity they returned to inventory is cancelled.<\/p>\n<\/div>\n<h2 id=\"c2\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 2: Requisitions that weren&#8217;t approved<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If <strong style=\"color: #111827;\">Requisitions for Sales Invoices<\/strong> or <strong style=\"color: #111827;\">Requisitions for Purchase Invoices<\/strong> is turned on in <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/settings\/inventory\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Inventory &amp; Products Settings<\/strong><\/a>, the quantity doesn&#8217;t move when the invoice is saved. Instead, a requisition is created with the <strong style=\"color: #111827;\">Under Delivery<\/strong> status, and the quantity isn&#8217;t deducted or added until it&#8217;s approved. This also applies to the <strong style=\"color: #111827;\">Credit Note<\/strong> and <strong style=\"color: #111827;\">Refund Receipt<\/strong>.<\/p>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">In this case, the goods have actually been delivered to the client, while the quantity is still in the system.<\/p>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/requisitions\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Requisitions<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Filter the list by the <strong style=\"color: #111827;\">Under Delivery<\/strong> status.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open each requisition that was actually delivered or received, then approve it. For a partial delivery, edit the requisition with the actual quantity, then save it.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Reject the requisitions that won&#8217;t be carried out, so they don&#8217;t stay pending.<\/li>\n<\/ol>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Warning:<\/strong> When the <strong style=\"color: #111827;\">Purchase Cycle<\/strong> app is enabled, requisitions for sales invoices are turned on automatically, so sales invoices stop deducting the quantity directly until their requisitions are approved.<\/p>\n<\/div>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> When requisitions are turned on, the system doesn&#8217;t check the available quantity when the invoice is issued, but when the requisition is approved.<\/p>\n<\/div>\n<h2 id=\"c3\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 3: Purchase invoices not received<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">A purchase invoice&#8217;s quantity isn&#8217;t added to inventory as long as it&#8217;s <strong style=\"color: #111827;\">Unreceived<\/strong>, so the goods are in the warehouse without appearing in the system.<\/p>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/entity\/purchase_order\/list\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Purchase Invoices<\/strong><\/a> and review the unreceived invoices.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the invoice and click <strong style=\"color: #111827;\">Mark as Received<\/strong>, or approve the inbound requisition linked to it if requisitions for purchase invoices are turned on.<\/li>\n<\/ol>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The same applies to the <strong style=\"color: #111827;\">Purchase Refund<\/strong>: its quantity is deducted only after delivery is confirmed.<\/p>\n<h2 id=\"c4\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 4: POS sessions<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The effect of point of sale invoices on inventory depends on the <strong style=\"color: #111827;\">Journal Entry Per Invoice<\/strong> setting in the point of sale settings:<\/p>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Setting<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">When the quantity is deducted<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">On<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Each invoice&#8217;s quantity is deducted as soon as it&#8217;s saved, like a regular sales invoice.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Off<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The quantity isn&#8217;t deducted when selling or when closing the session, but at <strong style=\"color: #111827;\">Validate<\/strong>: an outbound requisition and an inbound requisition for refunds are created with the <strong style=\"color: #111827;\">Under Delivery<\/strong> status, and the quantity moves only after they&#8217;re approved.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/pos_shifts\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">POS Sessions<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">For each session with the <strong style=\"color: #111827;\">Closed<\/strong> status, click <strong style=\"color: #111827;\">Validate<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/requisitions\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Requisitions<\/strong><\/a>, and approve the session&#8217;s requisitions that are still <strong style=\"color: #111827;\">Under Delivery<\/strong>.<\/li>\n<\/ol>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> The setting is copied to the session when it&#8217;s opened, so changing it doesn&#8217;t affect sessions that are currently open.<\/p>\n<\/div>\n<h2 id=\"c5\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 5: Untracked products or manually typed items<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Case<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Effect<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Inventory tracking isn&#8217;t turned on for the product<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">No balance is recorded for it. If you turn it on later, sales made before turning it on aren&#8217;t deducted.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">The product is defined as a service<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">It&#8217;s not tracked in inventory at all.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">The item is typed manually in the invoice without choosing it from the list<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">It&#8217;s recorded as free text not linked to the product, and deducts nothing from inventory.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the product from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/products\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Products<\/strong><\/a>, and make sure <strong style=\"color: #111827;\">Track Stock<\/strong> is turned on in the <strong style=\"color: #111827;\">Inventory Management<\/strong> section.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Review invoices that contain manually typed items, and replace them with the product from the list.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">After correcting, settle the remaining difference through stocktaking.<\/li>\n<\/ul>\n<h2 id=\"c6\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 6: The quantity is recorded in another warehouse<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The movement is recorded in the <strong style=\"color: #111827;\">Warehouse<\/strong> set in the document, or in the warehouse set for each item if <strong style=\"color: #111827;\">Select warehouse per item<\/strong> is turned on. If it isn&#8217;t set, the staff member&#8217;s or branch&#8217;s default warehouse is used. So the quantity may be deducted from a warehouse other than the one the goods actually left, which shows a shortage in one warehouse and an overage in another.<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/reports\/report\/warehouse_stock_balance\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Summary Of Stock Balance<\/strong><\/a> report, and view the balance for each warehouse separately.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Compare each warehouse&#8217;s balance with its actual count, not the total.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Correct the warehouse in the wrong documents, or record a stock transfer for the difference.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Review the default warehouses for staff and branches in the inventory settings.<\/li>\n<\/ul>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> A staff member sees only the balance of the warehouses they&#8217;re allowed to view, so the total they see may differ from the total the manager sees.<\/p>\n<\/div>\n<h2 id=\"c7\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 7: Transfers between warehouses<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">A stock transfer records a deduction from the source warehouse and an addition to the receiving warehouse at the same moment; there&#8217;s no &#8220;goods in transit&#8221; status. As a result:<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If the goods are moved physically without recording the transfer, an overage appears in the source warehouse and a shortage in the receiving warehouse.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If the transfer is recorded before the goods arrive, the quantity appears in the receiving warehouse while it&#8217;s still on the way.<\/li>\n<\/ul>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Record the transfer from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/requisitions\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Requisitions<\/strong><\/a> by creating a <strong style=\"color: #111827;\">Transfer Requisition<\/strong>, or from the <strong style=\"color: #111827;\">Transfer Stock<\/strong> button on the product page.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Record the transfer with the actual move date.<\/li>\n<\/ul>\n<h2 id=\"c8\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 8: Damaged, lost or consumed goods<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The system doesn&#8217;t know about goods that are damaged, expired, lost, taken for internal use, or given as free samples, unless they&#8217;re recorded with a document. These are among the most common causes of shortages.<\/p>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/requisitions\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Requisitions<\/strong><\/a>, then create an <strong style=\"color: #111827;\">Outbound Requisition<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Choose the warehouse, products and quantities.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Choose the right account (such as a damaged goods or expenses account) to record the cost on.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Save the requisition; the quantity is deducted immediately.<\/li>\n<\/ol>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If requisitions aren&#8217;t enabled, you can use the <strong style=\"color: #111827;\">Deduct Transaction<\/strong> button on the product page.<\/p>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> The system has no dedicated type for damaged goods, so it&#8217;s best to write the reason in the notes to make later review easier.<\/p>\n<\/div>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Also note that the <strong style=\"color: #111827;\">Credit Note<\/strong> and <strong style=\"color: #111827;\">Refund Receipt<\/strong> always return the quantity to inventory. If the returned goods are damaged and didn&#8217;t go back to the warehouse, record an outbound requisition for them after the refund.<\/p>\n<h2 id=\"c9\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 9: Allowing negative inventory<\/h2>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The <strong style=\"color: #111827;\">Negative Inventory<\/strong> setting in the <strong style=\"color: #111827;\">Product Tracking<\/strong> section of <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/settings\/inventory\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Inventory &amp; Products Settings<\/strong><\/a> decides whether the system allows selling when the quantity runs out:<\/p>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Option<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Effect<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Disable negative inventory for all items<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Prevents selling more than the available quantity.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Allow for trackable quantities only<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Allows a negative balance for regular products.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Allow for all items<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Allows a negative balance for all products, including those tracked by serial number or lot.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">When negative inventory is allowed, a product may be sold before its purchase is recorded, or the wrong product may be chosen in the invoice, so one product shows a negative balance and another shows an overage.<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Review products with a negative balance in the <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/reports\/report\/warehouse_stock_balance\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Summary Of Stock Balance<\/strong><\/a> report.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Check for purchase invoices for them that weren&#8217;t recorded or weren&#8217;t received.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Check that a similar product wasn&#8217;t chosen by mistake in the invoices.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Turn on <strong style=\"color: #111827;\">Disable negative inventory for all items<\/strong> to prevent this from happening again.<\/li>\n<\/ul>\n<h2 id=\"c10\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 10: Manufacturing orders<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Materials are deducted only when you click <strong style=\"color: #111827;\">Receive Materials<\/strong> and save the resulting outbound requisition.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The finished product is added only when you <strong style=\"color: #111827;\">Finish Manufacturing Order<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The system allows finishing a manufacturing order without receiving the materials, showing only a warning message; in this case, the finished product is added without deducting the materials, so the materials show an overage in the system.<\/li>\n<\/ul>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Review finished manufacturing orders, and make sure each one has an outbound requisition for the materials.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If it doesn&#8217;t, click <strong style=\"color: #111827;\">Undo Completion<\/strong>, then <strong style=\"color: #111827;\">Receive Materials<\/strong>, then <strong style=\"color: #111827;\">Finish Manufacturing Order<\/strong> again.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Review manufacturing orders that are <strong style=\"color: #111827;\">In Progress<\/strong> whose production is actually complete, and finish them.<\/li>\n<\/ul>\n<h2 id=\"c11\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 11: Incomplete stocktaking<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">A stocktaking sheet saved as a draft doesn&#8217;t change the quantity; it changes only after you click <strong style=\"color: #111827;\">Adjust<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The <strong style=\"color: #111827;\">System Count<\/strong> is saved at the moment the product is added to the stocktaking sheet, and it isn&#8217;t recalculated automatically at adjustment. If sales or purchases are recorded between counting and adjusting, the adjustment is calculated on an old number.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If <strong style=\"color: #111827;\">Calculate System Count Based on Stocktaking Date<\/strong> isn&#8217;t turned on, the system count is calculated from all movements, including those recorded with a date after the stocktaking date.<\/li>\n<\/ul>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/stocktakings\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Stocktakings<\/strong><\/a>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the stocktaking sheet, then click <strong style=\"color: #111827;\">Update<\/strong> next to the <strong style=\"color: #111827;\">System Count<\/strong> and choose <strong style=\"color: #111827;\">Update All<\/strong> right before adjusting.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Make sure you entered the actual count for all items.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click <strong style=\"color: #111827;\">Adjust<\/strong>.<\/li>\n<\/ol>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> It&#8217;s best to stop movements on the warehouse during counting, and to do the adjustment on the same day.<\/p>\n<\/div>\n<h2 id=\"c12\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Case 12: Different units and bundled products<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Case<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Explanation<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Multiple units<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The balance is stored in the base unit. If the balance is 120 pieces and the actual count is 10 cartons of 12 pieces, the two balances match even though the numbers differ. Make sure you compare in the same unit.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Bundled product<\/strong> (<strong style=\"color: #111827;\">Pack<\/strong>)<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">It&#8217;s deducted from the bundled product&#8217;s own balance when sold, and its components are deducted only when its assembly is recorded.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Bundled product<\/strong> (<strong style=\"color: #111827;\">Compound<\/strong>)<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">It&#8217;s deducted first from the bundled product&#8217;s balance, and when that runs out, its components are deducted automatically.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"other\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Other cases<\/h2>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Case<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Explanation<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Deleting or restoring an invoice<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Deleting cancels the invoice&#8217;s effect on inventory. When restoring it with requisitions turned on, a new requisition is created with the Under Delivery status, which needs to be approved.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Editing an old invoice<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Editing the quantity or warehouse in a previous invoice recalculates its effect, which may change a balance that was already counted.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">A document with the wrong date<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The date doesn&#8217;t change the current balance, but it changes the balance in period reports, and may affect stocktaking calculated by stocktaking date.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Products tracked by serial number or lot<\/strong><\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The product total may match, while quantities differ between serial numbers or lots if the wrong number or lot was chosen when selling.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2 id=\"product\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Steps to check a specific product<\/h2>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open the product from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/products\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Products<\/strong><\/a>, and review the stock transactions tab.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Compare each movement with the actual document (invoice, requisition, transfer), and look for a missing, extra, or wrong-warehouse movement.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Review <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/requisitions\/index\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Requisitions<\/strong><\/a> for requisitions <strong style=\"color: #111827;\">Under Delivery<\/strong> for this product.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If <strong style=\"color: #111827;\">Show Both On-hand And Available Stock Of Products<\/strong> is turned on, review the <strong style=\"color: #111827;\">Pending Stock<\/strong> column in the <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/reports\/report\/warehouse_stock_balance\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Summary Of Stock Balance<\/strong><\/a> report.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">After fixing the causes above, settle the remaining difference with a stocktaking sheet.<\/li>\n<\/ol>\n<h2 id=\"faq\" style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">FAQs<\/h2>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Is there a button in the system to recalculate the balance?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">No. The balance is calculated automatically from approved movements. The difference is fixed by correcting documents or through stocktaking.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">I issued a sales invoice and the quantity wasn&#8217;t deducted. Why?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Most likely because requisitions for sales invoices are turned on and the requisition wasn&#8217;t approved, or because the item was typed manually, or because the product isn&#8217;t tracked in inventory.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">I did the stocktaking and adjusted it, and the balance is still different. Why?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Most likely the system count wasn&#8217;t updated before the adjustment, or movements were recorded after the count, or pending requisitions were approved after the adjustment.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">How do I record damaged goods?<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">With an outbound requisition, choosing the right account, as explained in <a style=\"color: #1a56db;\" href=\"#c8\"><strong style=\"color: #1a56db;\">Case 8<\/strong><\/a>.<\/p>\n<\/div>\n","protected":false},"author":17,"featured_media":0,"template":"","categories":[2182,2177,2184],"tags":[24310,24301,24304,24303,22693,24305,24307,24300,24306,24302,24308,24309],"class_list":["post-150770","tutorial","type-tutorial","status-publish","hentry","category-requisitions","category-inventory","category-products-services","tag-how-to-fix-inventory-differences","tag-inventory-discrepancy","tag-inventory-overage","tag-inventory-shortage","tag-negative-inventory","tag-pending-requisitions","tag-quantity-not-deducted","tag-stock-balance-difference","tag-stocktaking-adjustment","tag-system-stock-vs-physical-count","tag-why-is-the-stock-balance-different-from-the-physical-count","tag-why-wasnt-the-quantity-deducted-after-a-sales-invoice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - 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