{"id":150626,"date":"2026-10-04T10:04:16","date_gmt":"2026-10-04T10:04:16","guid":{"rendered":"https:\/\/docs.daftra.com\/tutorial\/%d8%b9%d8%af%d9%85-%d8%b8%d9%87%d9%88%d8%b1-%d8%aa%d8%b7%d8%a8%d9%8a%d9%82-%d8%a3%d9%88-%d9%82%d8%a7%d8%a6%d9%85%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d9%86%d8%b8%d8%a7%d9%85%d8%9f-%d8%a7%d9%84%d8%a3%d8%b3\/"},"modified":"2026-10-14T11:45:25","modified_gmt":"2026-10-14T11:45:25","slug":"an-app-menu-or-report-doesnt-appear-in-the-system-causes-and-solution","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/an-app-menu-or-report-doesnt-appear-in-the-system-causes-and-solution\/","title":{"rendered":"An App, Menu, or Report Doesn\u2019t Appear in the System? Causes and Solution"},"content":{"rendered":"
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Sometimes you look for an app, a menu, a tab, or a report in the system and don’t find it; for example: “the Attendance app isn’t there” or “the Inventory menu disappeared”. Most of the time it isn’t a problem, but is due to one of the following reasons. Apply them in order, and you will usually find the solution in the first two steps.<\/p>\n

Reason One: The App Isn’t Enabled<\/h2>\n

Every part of the system (inventory, attendance, payroll, point of sale…) is an app, and its menu doesn’t appear until it is enabled.<\/p>\n

    \n
  1. Log in as the owner or a user with the permission to edit general settings.<\/li>\n
  2. Open the Apps Manager<\/strong><\/a>.<\/li>\n
  3. Search for the app by name, such as Employee Attendance<\/strong>.<\/li>\n
  4. Enable the switch next to it, and the message \u00abApp enabled\u00bb<\/span> appears.<\/li>\n
  5. Save and refresh the page, and you will find the menu has appeared in the side menu.<\/li>\n<\/ol>\n
    \n

    \ud83d\udec8<\/span><\/p>\n

    Note:<\/strong> Some apps depend on other apps, and the system enables them automatically with it. For example Employee Attendance<\/strong> needs Organizational Structure<\/strong> and Employees<\/strong>.<\/p>\n<\/div>\n

    \n

    \u26a0<\/span><\/p>\n

    Warning:<\/strong> The opposite is also true: if someone turns off the Organizational Structure<\/strong> or Employees<\/strong> app, the attendance app stops automatically with it. If attendance suddenly disappeared, review these apps too.<\/p>\n<\/div>\n

    Reason Two: You Don’t Have Permission<\/h2>\n

    If the app is enabled and appears to the owner but doesn’t appear to you, your job role doesn’t contain any permission from this app’s permissions. The system hides the menu entirely if you don’t have a single one of them.<\/p>\n

      \n
    1. Ask the owner or the manager to open Employee Roles<\/strong><\/a>.<\/li>\n
    2. They choose your role and click Edit Role<\/strong>.<\/li>\n
    3. In the app’s section (for example attendance), they specify the permissions you need, then save.<\/li>\n
    4. Log out and log in again, or refresh the page.<\/li>\n<\/ol>\n

      An example of attendance permissions:<\/p>\n\n\n\n\n\n\n\n
      If You Want<\/th>\nThe Permission<\/th>\n<\/tr>\n
      To record your own attendance<\/td>\nRecord Own Attendance (Online)<\/td>\n<\/tr>\n
      To see your attendance log<\/td>\nView All Own Attendance Logs<\/td>\n<\/tr>\n
      To see your attendance sheet<\/td>\nView Own Attendance Sheets<\/td>\n<\/tr>\n
      To manage attendance for all employees<\/td>\nManage Attendance Settings, Calculate Attendance Days, Create Attendance Sheet …<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
      \n

      \ud83d\udec8<\/span><\/p>\n

      Note:<\/strong> The permissions of any app don’t appear on the roles screen until the app itself is enabled. And if the role is of type Employee<\/strong> (not User<\/strong>), it is limited to self-service permissions only, such as recording their attendance and seeing their data.<\/p>\n<\/div>\n

      Reason Three: The Filter in the Side Menu<\/h2>\n

      If you use the simple side menu<\/strong>, a selection for the app group (such as Sales or Human Resources) appears at the top of the menu, and the menu shows only the apps of the chosen group.<\/p>\n

        \n
      1. Open the selection at the top of the side menu.<\/li>\n
      2. Choose All Apps<\/strong>.<\/li>\n
      3. All the menus will appear.<\/li>\n<\/ol>\n

        Reason Four: Pages Blocked for Your Role<\/h2>\n

        The owner can block specific pages for a job role, so they disappear from the menu even if the permission exists. Ask the owner to review the Blocked Pages<\/strong> in the role settings.<\/p>\n

        Reason Five: The App Isn’t Available for Your Country or Business Field<\/h2>\n

        Some apps are specific to certain countries or fields, and you won’t find them in the Apps Manager at all if they don’t apply to you. Examples:<\/p>\n