{"id":148704,"date":"2026-10-15T14:32:45","date_gmt":"2026-10-15T14:32:45","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=tutorial&#038;p=148704"},"modified":"2026-10-15T14:33:03","modified_gmt":"2026-10-15T14:33:03","slug":"add-a-note-to-an-item-in-a-pos-order-or-invoice-creation-screen","status":"publish","type":"tutorial","link":"https:\/\/docs.daftra.com\/en\/tutorial\/add-a-note-to-an-item-in-a-pos-order-or-invoice-creation-screen\/","title":{"rendered":"Add a Note to an Item in a POS Order or Invoice Creation Screen"},"content":{"rendered":"<div dir=\"ltr\" lang=\"en\">\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The System allows you to add a note to each item in a POS order or sales invoice, such as \u201cNo tahini\u201d or \u201cSpicy,\u201d so that preparation instructions reach the kitchen and appear on the client receipt and invoice. You can select one or more predefined notes or enter a new note. This guide explains how to add and remove notes, how they appear on the item, and what happens to them after the order is completed.<\/p>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> The note applies only to the item it was added to. If you add the same product again to the order, it is added as a new line without notes.<\/p>\n<\/div>\n<h2 style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Before You Start<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Item Notes<\/strong> must be enabled; when disabled, the <strong style=\"color: #111827;\">Item Note<\/strong> icon does not appear in POS. See the <a href=\"https:\/\/docs.daftra.com\/en\/?post_type=tutorial&amp;p=148458\"><strong style=\"color: #111827;\">Enable Item Notes from Sales and POS Settings<\/strong><\/a> guide.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Adding a note to an item does not require a special permission; any user who can create a POS order can add item notes.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To save a new note to the predefined notes for reuse, you need the <strong style=\"color: #111827;\">Manage POS Line Notes Library<\/strong> permission.<\/li>\n<\/ul>\n<h2 style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Accessing the Screen<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">POS:<\/strong> From the sidebar, click <strong style=\"color: #111827;\">POS<\/strong> \u2192 <strong style=\"color: #111827;\">Start Selling<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Sales Invoice:<\/strong> From the sidebar, click <strong style=\"color: #111827;\">Sales<\/strong> \u2192 <strong style=\"color: #111827;\">Create Invoice<\/strong>.<\/li>\n<\/ul>\n<h2 style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Steps to Add a Note to an Item in POS<\/h2>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Add the product to the order cart.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Select the item in the cart by clicking it, then click the <strong style=\"color: #111827;\">Item Note<\/strong> icon in the action bar below the cart, next to the quantity, price, and discount buttons. Active predefined notes appear in the same order configured in Settings.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click the note you want to select. You can select more than one note. To search for a note, enter part of its text in the <strong style=\"color: #111827;\">Search Notes\u2026<\/strong> field above the notes.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To deselect a note, click it again.<\/li>\n<\/ol>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The selected notes appear directly below the product name in the cart.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Adding a Note That Isn\u2019t in the Pre-defined Notes<\/h3>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">After opening the notes from the <strong style=\"color: #111827;\">Item Note<\/strong> icon, enter the note text in the <strong style=\"color: #111827;\">Search Notes\u2026<\/strong> field. If no note exactly matches the text, an <strong style=\"color: #111827;\">Add New Note<\/strong> button appears; click it to display the <strong style=\"color: #111827;\">Add New Note<\/strong> window.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Enter the note text, up to 50 characters. The number of entered characters appears below the field.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click <strong style=\"color: #111827;\">Add<\/strong> to add the note to the item in this order only, or click <strong style=\"color: #111827;\">Add and Save<\/strong> to add the note to the item and save it to the predefined notes for use in subsequent orders.<\/li>\n<\/ol>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The <strong style=\"color: #111827;\">Add and Save<\/strong> button appears for users who have the <strong style=\"color: #111827;\">Manage POS Line Notes Library<\/strong> permission. Users without this permission can add the note to the current order only.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Removing Notes from an Item<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Select the item in the cart, then click the <strong style=\"color: #111827;\">Item Note<\/strong> icon and click <strong style=\"color: #111827;\">Remove Notes<\/strong> to remove all notes from the item.<\/p>\n<h2 style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">How the Note Appears on the Item in the Cart<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">When the item is selected, its notes appear below the product name as a list, with each note on a separate line.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">When the item is not selected, the notes appear on a single line separated by commas, such as: No tahini, Spicy.<\/li>\n<\/ul>\n<h2 style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">How to Add a Note to an Item on the Invoice Creation Screen<\/h2>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Add the item to the items table.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click the <strong style=\"color: #111827;\">Add Notes<\/strong> icon at the end of the item row. The <strong style=\"color: #111827;\">Select a Note<\/strong> field appears below the item.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click the field and select one or more predefined notes, or enter part of the note text to search for it.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To enter a note that does not exist, enter its text in the field and click <strong style=\"color: #111827;\">Add<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Save the invoice.<\/li>\n<\/ol>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To save manually entered notes to the predefined notes, click the <strong style=\"color: #111827;\">Save Custom Notes<\/strong> icon next to the notes field. This requires the <strong style=\"color: #111827;\">Manage POS Line Notes Library<\/strong> permission.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">Deleting and Hiding Notes in the Invoice<\/h3>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To delete one note, click the delete icon next to the note inside the field.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To delete all notes from the item, click the <strong style=\"color: #111827;\">Delete Note<\/strong> icon at the end of the item row.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">To temporarily hide the notes fields from the table, click <strong style=\"color: #111827;\">Hide All Notes<\/strong> in the item table header.<\/li>\n<\/ul>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">After saving, the note appears below the item name in the <strong style=\"color: #111827;\">Details<\/strong> tab on the invoice view screen and on the printed invoice if its design contains a notes column. Notes can also be added in the same way on the sales order creation screen.<\/p>\n<h2 style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">How the System Works<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Notes for the same item are combined into a single text separated by commas, whether they are predefined or manually entered.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Inactive predefined notes do not appear among the notes in POS.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The note is printed on the client receipt on a full line below the item line, while items without notes do not have a line printed below them.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">After the order is completed, the note is transferred with the item to the sales invoice and cannot be edited from POS after synchronization.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Orders and invoices retain the note text as it was when they were created, even if the predefined note is later edited or deleted.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">When an item is returned, its note is copied to the return line as read-only. When the item is voided, its note is deleted with it, while applying a discount to the item does not affect the note.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">In the POS mobile app, notes added while offline are saved on the device and synchronized with the order when the connection is restored.<\/li>\n<\/ul>\n<h2 style=\"font-size: 22px; font-weight: bold; color: #111827; margin: 32px 0 14px; padding-bottom: 8px; border-bottom: 2px solid #eef0f3;\">Frequently Asked Questions<\/h2>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Why doesn\u2019t the Item Note icon appear?<\/strong> It appears only after selecting an item in the cart, or because the Item Notes feature is not enabled.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Can I add more than one note to the same item?<\/strong> Yes, you can select multiple predefined notes and add a manually entered note as well.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Why doesn\u2019t a specific note appear among the notes in POS?<\/strong> Because it is inactive in the predefined notes table.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">I entered a new note but couldn\u2019t find it in the next order. Why?<\/strong> Because you do not have the Manage POS Line Notes Library permission, so the note is saved only for the current order.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">I added the same product again, but the note did not appear on it. Why?<\/strong> Because the product is added as a new line without notes; add the note to the new line if needed.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Can I edit the note after completing the order?<\/strong> No. It cannot be edited from POS after the order is synchronized with the sales invoice.<\/li>\n<\/ul>\n<\/div>\n","protected":false},"author":38,"featured_media":0,"template":"","categories":[2167,2155,2166,2150],"tags":[19038,19468,19041,19467,19043,18960,19466,4061,19383,3786,19042],"class_list":["post-148704","tutorial","type-tutorial","status-publish","hentry","category-pos-screen","category-sales-invoice","category-pos-settings","category-sales-settings","tag-add-a-note-to-an-item","tag-can-i-add-more-than-one-note-to-an-item","tag-how-to-add-a-note-to-an-item-in-pos","tag-how-to-delete-a-note-from-an-item","tag-item-note","tag-item-notes","tag-order-cart","tag-pos","tag-pre-defined-notes-en","tag-sales-invoice","tag-why-doesnt-the-item-note-icon-appear"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Add a Note to an Item in a POS Order or Invoice Creation Screen - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/tutorial\/add-a-note-to-an-item-in-a-pos-order-or-invoice-creation-screen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Add a Note to an Item in a POS Order or Invoice Creation Screen - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"The System allows you to add a note to each item in a POS order or sales invoice, such as \u201cNo tahini\u201d or \u201cSpicy,\u201d so that preparation instructions reach the kitchen and appear on the client receipt and invoice. 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