{"id":158345,"date":"2026-10-25T13:44:40","date_gmt":"2026-10-25T13:44:40","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=faq&#038;p=158345"},"modified":"2026-11-12T13:10:50","modified_gmt":"2026-11-12T13:10:50","slug":"why-is-the-suppliers-account-recorded-under-other-credit-balances-instead-of-suppliers","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/why-is-the-suppliers-account-recorded-under-other-credit-balances-instead-of-suppliers\/","title":{"rendered":"Why Is the Supplier\u2019s Account Recorded Under Other Payables Instead of Suppliers?"},"content":{"rendered":"<div dir=\"ltr\" lang=\"en\">\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">When you add a new supplier, the system automatically creates a sub-account for them under the main account <strong style=\"color: #111827;\">Suppliers<\/strong>. So if the supplier\u2019s account or its entries appear under <strong style=\"color: #111827;\">Other Payables<\/strong> (or an account other than Suppliers), the cause is one of the following:<\/p>\n<table style=\"width: 100%; border-collapse: collapse; margin: 0 0 18px;\">\n<tbody>\n<tr>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Cause<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">How Do You Know?<\/th>\n<th style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; background: #f6f8fb; font-weight: bold;\">Solution<\/th>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\"><strong style=\"color: #111827;\">Suppliers account routing<\/strong> is set to another main account<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The supplier\u2019s own account in the chart of accounts is under the other account.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Change the <strong style=\"color: #111827;\">Suppliers Main Account<\/strong> for suppliers in <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/settings\/accounts_routing\/purchases\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Purchases account routing<\/strong><\/a> to <strong style=\"color: #111827;\">Suppliers<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Routing set to <strong style=\"color: #111827;\">Specify per Each<\/strong>, and an account under the other account was chosen for the supplier<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">In the supplier form, the field <strong style=\"color: #111827;\">Account<\/strong> shows an account other than the supplier\u2019s account.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Edit the supplier and choose their correct account, or return the routing to <strong style=\"color: #111827;\">Automatic Account Routing<\/strong>.<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Documents not linked to an existing supplier<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">The supplier\u2019s account is under <strong style=\"color: #111827;\">Suppliers<\/strong>, but some entries appear in <strong style=\"color: #111827;\">Other Payables<\/strong>.<\/td>\n<td style=\"border: 1px solid #e5e7eb; padding: 10px 12px; text-align: left; vertical-align: top;\">Open these entries and review the original document (a deleted supplier or a document without a supplier) and edit it.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">1. Reviewing the Suppliers Account Routing<\/h3>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <strong style=\"color: #111827;\">Accounting<\/strong> \u2192 <strong style=\"color: #111827;\">Settings<\/strong> \u2192 <strong style=\"color: #111827;\">Accounts Routing<\/strong> \u2192 <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/owner\/settings\/accounts_routing\/purchases\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Purchases<\/strong><\/a> (<strong style=\"color: #111827;\">Purchases account routing<\/strong>).<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">In the row <strong style=\"color: #111827;\">Suppliers<\/strong> Review <strong style=\"color: #111827;\">Suppliers Routing Type<\/strong>:\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Automatic Account Routing<\/strong>: review <strong style=\"color: #111827;\">Suppliers Main Account<\/strong> next to it; every new supplier\u2019s account is created under the account chosen here. If it is <strong style=\"color: #111827;\">Other Payables<\/strong> or any other account, change it to <strong style=\"color: #111827;\">Suppliers<\/strong> (or leave it empty to use Suppliers by default).<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Specify per Each<\/strong>: each supplier\u2019s account is chosen manually from the field <strong style=\"color: #111827;\">Account<\/strong> in the supplier form; so review the supplier itself.<\/li>\n<\/ul>\n<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Click <strong style=\"color: #111827;\">Save<\/strong>.<\/li>\n<\/ol>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Important:<\/strong> Changing the routing applies to <strong style=\"color: #111827;\">new suppliers only<\/strong>. As for existing suppliers\u2019 accounts, move them to <strong style=\"color: #111827;\">Suppliers<\/strong> from <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/chart-of-accounts\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Chart of Accounts<\/strong><\/a>: open the account \u2192 <strong style=\"color: #111827;\">Edit<\/strong> \u2192 <strong style=\"color: #111827;\">Suppliers Main Account<\/strong> = <strong style=\"color: #111827;\">Suppliers<\/strong> \u2192 <strong style=\"color: #111827;\">Save<\/strong>; its entries don\u2019t change.<\/p>\n<\/div>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">2. Entries That Go to &#8220;Other Payables&#8221;<\/h3>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The account <strong style=\"color: #111827;\">Other Payables<\/strong> is the fallback account the system uses when a transaction (purchase invoice, payment, expense) needs a supplier account <strong style=\"color: #111827;\">and doesn\u2019t find the supplier<\/strong>, such as:<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The supplier <strong style=\"color: #111827;\">deleted<\/strong> after the document was recorded.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The document <strong style=\"color: #111827;\">without a supplier<\/strong>.<\/li>\n<\/ul>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">In this case the supplier\u2019s account is fine, and the problem is in the document; open the entry from <strong style=\"color: #111827;\">Other Payables<\/strong>, then the original document, choose the correct supplier, and save.<\/p>\n<h3 style=\"font-size: 18px; font-weight: bold; color: #111827; margin: 24px 0 10px;\">How Do I Check Quickly?<\/h3>\n<ol style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Open <a style=\"color: #1a56db;\" href=\"https:\/\/go.daftra.com\/v2\/owner\/chart-of-accounts\" target=\"_blank\" rel=\"noopener\"><strong style=\"color: #1a56db;\">Chart of Accounts<\/strong><\/a> and search by the supplier\u2019s name.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If their account is under an account other than <strong style=\"color: #111827;\">Suppliers<\/strong> \u2192 the cause is the routing (1).<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">If it is under <strong style=\"color: #111827;\">Suppliers<\/strong> but transactions appeared in <strong style=\"color: #111827;\">Other Payables<\/strong> \u2192 the cause is the documents (2).<\/li>\n<\/ol>\n<div style=\"display: flex; gap: 10px; background: #f6f8fb; border-left: 4px solid #1a56db; border-radius: 6px; padding: 14px 16px; margin: 0 0 18px;\">\n<p><span style=\"flex: 0 0 auto; font-size: 18px; line-height: 1.6;\">\ud83d\udec8<\/span><\/p>\n<p style=\"margin: 0; line-height: 1.9; font-size: 16px; color: #1f2430;\"><strong style=\"color: #111827;\">Note:<\/strong> The same rule applies to clients: the client\u2019s account is created under <strong style=\"color: #111827;\">Clients<\/strong> according to <strong style=\"color: #111827;\">Sales account routing<\/strong>, and their fallback account is <strong style=\"color: #111827;\">Other Receivables<\/strong>.<\/p>\n<\/div>\n<\/div>\n","protected":false},"author":38,"template":"","categories":[2190,5112],"tags":[4255,30503,5261,4312,22895,22896,30501,30504,8200,30502],"class_list":["post-158345","faq","type-faq","status-publish","hentry","category-manage-suppliers","category-manage-suppliers-en","tag-accounts-routing","tag-automatic-account-routing","tag-chart-of-accounts","tag-journal-entries","tag-other-credit-balances-en","tag-other-debit-balances-en","tag-purchases-account-routing","tag-supplier-account","tag-suppliers","tag-suppliers-main-account"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Is the Supplier\u2019s Account Recorded Under Other Payables Instead of Suppliers? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/why-is-the-suppliers-account-recorded-under-other-credit-balances-instead-of-suppliers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Is the Supplier\u2019s Account Recorded Under Other Payables Instead of Suppliers? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"When you add a new supplier, the system automatically creates a sub-account for them under the main account Suppliers. 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So if the supplier\u2019s account or its entries appear under Other Payables (or an account other than Suppliers), the cause is one of the following: Cause How Do You Know? 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