{"id":156734,"date":"2026-11-01T12:22:47","date_gmt":"2026-11-01T12:22:47","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=faq&#038;p=156734"},"modified":"2026-11-05T15:11:05","modified_gmt":"2026-11-05T15:11:05","slug":"why-doesnt-one-of-my-accounts-appear-in-the-accounts-list-when-i-log-in","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-one-of-my-accounts-appear-in-the-accounts-list-when-i-log-in\/","title":{"rendered":"Why doesn\u2019t one of my accounts appear in the accounts list when I log in?"},"content":{"rendered":"<div dir=\"ltr\" lang=\"en\">\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">An account appears in the list if your email is the account owner\u2019s email, or if you\u2019re an employee in it with the same email, your status is <strong style=\"color: #111827;\">Active<\/strong>, and access to the system is enabled for you. It doesn\u2019t appear if:<\/p>\n<ul style=\"margin: 0 0 16px; padding-left: 26px;\">\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The account is registered with a different email.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Your status in the account is <strong style=\"color: #111827;\">Inactive<\/strong>.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Your access to the system was disabled in this account.<\/li>\n<li style=\"margin-bottom: 10px; line-height: 1.9; font-size: 16px; color: #1f2430;\">The account is archived or deleted.<\/li>\n<\/ul>\n<p style=\"margin: 0 0 14px; line-height: 1.9; font-size: 16px; color: #1f2430;\">Contact the account administrator to update your status or login access from <strong style=\"color: #111827;\">Employees<\/strong>.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"author":39,"template":"","categories":[2215,2216],"tags":[29076,29036,29079,26913,29078,29081,29077,29033,29047,29032,29080,29042],"class_list":["post-156734","faq","type-faq","status-publish","hentry","category-my-account","category-account-information-and-settings","tag-account-doesnt-appear-in-login-list","tag-accounts-linked-to-email","tag-archived-account","tag-employee-status","tag-employee-system-access-disabled","tag-how-do-i-get-my-account-to-appear-in-the-login-list","tag-inactive-employee","tag-log-in-with-email","tag-login-account-list","tag-unified-login","tag-why-cant-i-find-my-account-in-the-login-list","tag-why-doesnt-my-account-appear-after-entering-my-email"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why doesn\u2019t one of my accounts appear in the accounts list when I log in? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-one-of-my-accounts-appear-in-the-accounts-list-when-i-log-in\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why doesn\u2019t one of my accounts appear in the accounts list when I log in? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"An account appears in the list if your email is the account owner\u2019s email, or if you\u2019re an employee in it with the same email, your status is Active, and access to the system is enabled for you. 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