{"id":155722,"date":"2026-11-02T15:54:52","date_gmt":"2026-11-02T15:54:52","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=faq&p=155722"},"modified":"2026-11-02T15:55:26","modified_gmt":"2026-11-02T15:55:26","slug":"why-cant-an-employee-change-the-status-of-a-request","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/why-cant-an-employee-change-the-status-of-a-request\/","title":{"rendered":"Why can’t an employee change the status of a request?"},"content":{"rendered":"
\n

An employee can move a record only to the statuses allowed for them in the workflow type’s advanced permissions<\/strong>. If they can’t change the status, the reason is one of the following:<\/p>\n\n\n\n\n\n\n
Reason<\/th>\nHow to tell<\/th>\nSolution<\/th>\n<\/tr>\n
The required status isn’t selected in Statuses Users Can Transition To<\/strong> under Status Transition Restriction<\/strong>.<\/td>\nThe status doesn’t appear in the status selection on the record page, the edit page, or in bulk update.<\/td>\nSelect the status in the rule.<\/td>\n<\/tr>\n
No status is selected for the employee in the rule.<\/td>\nThe employee can’t change the status of any record.<\/td>\nSelect the statuses they are allowed to move records to.<\/td>\n<\/tr>\n
The record’s status isn’t selected in Statuses Users Can View<\/strong> under Record-Level View Filter by Status<\/strong>.<\/td>\nThe record doesn’t appear in the employee’s list, and they can’t open it.<\/td>\nSelect the record’s status in Statuses Users Can View<\/strong>.<\/td>\n<\/tr>\n
The employee has a rule under their own name that differs from their role’s rule.<\/td>\nColleagues in the same role can change the status, but they can’t.<\/td>\nEdit the rule under their name, or delete it so their role’s rule applies.<\/td>\n<\/tr>\n<\/table>\n
🛈<\/span><\/p>\n

Note:<\/strong> To edit the rule, open Workflow Types<\/strong><\/a>, click the options button (\u2026) on the workflow type card, then select Manage Permissions<\/strong>, update the statuses in the required section, then click Save<\/strong>. If the employee tries to move the record to a status that isn’t allowed in another way, the change is rejected.<\/p>\n<\/div>\n<\/div>\n","protected":false},"author":38,"template":"","categories":[2089,2092],"tags":[27604,27777,27780,27776,27605,27779,27611,27781,27778,27709],"class_list":["post-155722","faq","type-faq","status-publish","hentry","category-workflows","category-workflow-type","tag-advanced-permissions","tag-allowed-statuses","tag-bulk-status-update","tag-change-request-status","tag-manage-permissions","tag-record-level-view-filter","tag-status-transition-restriction","tag-why-doesnt-a-status-appear-for-an-employee","tag-workflow-statuses","tag-workflow-types"],"yoast_head":"\nWhy can't an employee change the status of a request? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/why-cant-an-employee-change-the-status-of-a-request\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why can't an employee change the status of a request? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"An employee can move a record only to the statuses allowed for them in the workflow type’s advanced permissions. 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