{"id":155360,"date":"2026-11-02T12:55:31","date_gmt":"2026-11-02T12:55:31","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=faq&p=155360"},"modified":"2026-11-02T13:00:25","modified_gmt":"2026-11-02T13:00:25","slug":"why-does-one-of-my-pinned-actions-appear-disabled","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/why-does-one-of-my-pinned-actions-appear-disabled\/","title":{"rendered":"Why does one of my pinned actions appear disabled?"},"content":{"rendered":"
\n

A pinned action appears grayed out and cannot be opened if it is no longer available to you. In Quick Actions settings, it appears as Disabled<\/strong>, and its shortcut no longer works. Hover over the action to find out why:<\/p>\n\n\n\n\n\n\n
Message<\/th>\nReason<\/th>\nSolution<\/th>\n<\/tr>\n
You do not have permission to access this action<\/strong><\/td>\nYour permissions do not allow you to access this action.<\/td>\nAsk your system administrator to grant you the required permission through Employee Roles<\/a>.<\/td>\n<\/tr>\n
This feature is not active<\/strong><\/td>\nThe application associated with this action is not active.<\/td>\nActivate the application from Apps Manager<\/a>.<\/td>\n<\/tr>\n
This page is no longer available<\/strong><\/td>\nThe page no longer exists in the system.<\/td>\nRemove the pinned action.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
\ud83d\udec8<\/span><\/p>\n

Note:<\/strong> To remove a pinned action, open Quick Actions settings by clicking Configure<\/strong> in Quick Actions. Click the delete icon on the action card, then click Save<\/strong>.<\/p>\n<\/div>\n<\/div>\n

 <\/p>\n","protected":false},"author":39,"template":"","categories":[2043,27262],"tags":[27582,27530,4180,27581,5161,27584,27580,27519,27525,16932,27583,2904],"class_list":["post-155360","faq","type-faq","status-publish","hentry","category-settings","category-quick-actions","tag-action-shortcuts","tag-application-settings","tag-apps-manager","tag-disabled-actions","tag-employee-roles","tag-how-to-fix-a-disabled-pinned-action","tag-pinned-actions","tag-quick-actions","tag-troubleshooting","tag-user-permissions","tag-why-does-a-pinned-action-appear-disabled","tag---en"],"yoast_head":"\nWhy does one of my pinned actions appear disabled? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/why-does-one-of-my-pinned-actions-appear-disabled\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why does one of my pinned actions appear disabled? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"A pinned action appears grayed out and cannot be opened if it is no longer available to you. 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