{"id":148527,"date":"2026-10-14T14:52:30","date_gmt":"2026-10-14T14:52:30","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=faq&#038;p=148527"},"modified":"2026-10-14T14:52:50","modified_gmt":"2026-10-14T14:52:50","slug":"why-doesnt-the-add-note-icon-appear-on-order-items","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-the-add-note-icon-appear-on-order-items\/","title":{"rendered":"Why Doesn&#8217;t the Add Note Icon Appear on Order Items?"},"content":{"rendered":"<p class=\"PDq2pG_selectionAnchorContainer\" dir=\"auto\" data-start=\"56\" data-end=\"348\">The <strong data-start=\"60\" data-end=\"73\">Item Note<\/strong> icon does not appear on the item line itself. Instead, it appears in the action bar below the order cart, next to the quantity, price, and discount buttons, after selecting an item in the cart. If you select the item and the icon does not appear, make sure of the following:<\/p>\n<ul data-start=\"350\" data-end=\"535\">\n<li data-section-id=\"w2q870\" data-start=\"350\" data-end=\"431\">The cart contains at least one item and you have selected it by clicking on it.<\/li>\n<li data-section-id=\"yarxx2\" data-start=\"432\" data-end=\"535\">The <strong data-start=\"438\" data-end=\"452\">Item Notes<\/strong> feature is enabled from the <strong data-start=\"481\" data-end=\"495\">Item Notes<\/strong> page in POS Settings or Sales Settings.<\/li>\n<\/ul>\n<blockquote data-start=\"537\" data-end=\"687\">\n<p dir=\"auto\" data-start=\"539\" data-end=\"687\">Note: Adding a note to an item in an order does not require a special permission; any user with permission to create a POS order can add item notes.<\/p>\n<\/blockquote>\n","protected":false},"author":38,"template":"","categories":[2167,2166,2150],"tags":[19040,19038,19039,19041,19043,19037,18960,4061,19042],"class_list":["post-148527","faq","type-faq","status-publish","hentry","category-pos-screen","category-pos-settings","category-sales-settings","tag-action-bar","tag-add-a-note-to-an-item","tag-enable-item-notes","tag-how-to-add-a-note-to-an-item-in-pos","tag-item-note","tag-item-note-icon","tag-item-notes","tag-pos","tag-why-doesnt-the-item-note-icon-appear"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Doesn&#039;t the Add Note Icon Appear on Order Items? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-the-add-note-icon-appear-on-order-items\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Doesn&#039;t the Add Note Icon Appear on Order Items? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"The Item Note icon does not appear on the item line itself. Instead, it appears in the action bar below the order cart, next to the quantity, price, and discount buttons, after selecting an item in the cart. If you select the item and the icon does not appear, make sure of the following: The [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-the-add-note-icon-appear-on-order-items\/\" \/>\n<meta property=\"og:site_name\" content=\"Daftra Knowledge Base\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-14T14:52:50+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/docs.daftra.com\/#organization\",\"name\":\"Daftra\",\"url\":\"https:\/\/docs.daftra.com\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/docs.daftra.com\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2023\/10\/daftra-ar.svg\",\"contentUrl\":\"https:\/\/docs.daftra.com\/wp-content\/uploads\/2023\/10\/daftra-ar.svg\",\"caption\":\"Daftra\"},\"image\":{\"@id\":\"https:\/\/docs.daftra.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/docs.daftra.com\/#website\",\"url\":\"https:\/\/docs.daftra.com\/\",\"name\":\"Daftra Knowledge Base\",\"description\":\"Daftra\",\"publisher\":{\"@id\":\"https:\/\/docs.daftra.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/docs.daftra.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-the-add-note-icon-appear-on-order-items\/#webpage\",\"url\":\"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-the-add-note-icon-appear-on-order-items\/\",\"name\":\"Why Doesn't the Add Note Icon Appear on Order Items? - Daftra Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\/\/docs.daftra.com\/#website\"},\"datePublished\":\"2026-10-14T14:52:30+00:00\",\"dateModified\":\"2026-10-14T14:52:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-the-add-note-icon-appear-on-order-items\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-the-add-note-icon-appear-on-order-items\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-the-add-note-icon-appear-on-order-items\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/docs.daftra.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why Doesn&#8217;t the Add Note Icon Appear on Order Items?\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why Doesn't the Add Note Icon Appear on Order Items? - Daftra Knowledge Base","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/docs.daftra.com\/en\/faq\/why-doesnt-the-add-note-icon-appear-on-order-items\/","og_locale":"en_US","og_type":"article","og_title":"Why Doesn't the Add Note Icon Appear on Order Items? - Daftra Knowledge Base","og_description":"The Item Note icon does not appear on the item line itself. 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