{"id":145328,"date":"2026-09-14T08:48:02","date_gmt":"2026-09-14T08:48:02","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=faq&#038;p=145328"},"modified":"2026-09-14T08:48:12","modified_gmt":"2026-09-14T08:48:12","slug":"why-am-i-blocked-from-selecting-a-tax-on-this-item","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/","title":{"rendered":"Why am I blocked from selecting a tax on this item?"},"content":{"rendered":"<div role=\"feed\" aria-label=\"Chat messages\" aria-describedby=\"_r_6q_\">\n<div tabindex=\"0\" role=\"article\" aria-setsize=\"386\" aria-posinset=\"386\" aria-label=\"Message 386 of 386\">\n<p dir=\"ltr\">The system blocks you from applying any tax rate above 0% on a specific item when that item (or its associated client) matches one of the <strong>Tax Exemption Rules<\/strong> configured on the account. This block depends on the exemption rule&#8217;s settings as follows:<\/p>\n<ul dir=\"ltr\">\n<li>If the rule is set to <strong>&#8220;Clients&#8221;<\/strong> only: the exemption blocks the tax if the client selected on the invoice matches the conditions (whether through direct selection, category, or nationality).<\/li>\n<li>If the rule is set to <strong>&#8220;Products&#8221;<\/strong> only: the exemption blocks the tax if the item itself (or its category) matches the conditions.<\/li>\n<li>If the rule is set to <strong>&#8220;Clients and Products&#8221;<\/strong> together: this depends on the configured <strong>Logical Operator<\/strong>; if it&#8217;s set to &#8220;<strong>Check Only One Condition<\/strong>&#8220;, a match on either the client or the product is enough to trigger the block. If it&#8217;s set to &#8220;<strong>Check Both Conditions Together<\/strong>&#8220;, both the client and the product must match.<\/li>\n<\/ul>\n<p dir=\"ltr\">To check the reason for the block in your case, review the &#8220;<a href=\"https:\/\/docs.daftra.com\/wp-admin\/post.php?post=145315&amp;action=edit&amp;lang=ar\">Tax Exemption Rules<\/a>&#8221; settings from the Invoice Settings screen, and confirm the conditions configured for clients and products.<\/p>\n<\/div>\n<\/div>\n","protected":false},"author":23,"template":"","categories":[2055,15529],"tags":[15478,15465,15480,15462,15479,15456,15472,15473,15474],"class_list":["post-145328","faq","type-faq","status-publish","hentry","category-external-apps-integration","category-tax-exemption-rules-app","tag-client-and-product-conditions-en","tag-logical-operator","tag-tax-application-blocked-en","tag-tax-exemption-rules","tag-why-am-i-blocked-from-selecting-a-tax-on-this-item-en","tag---en","tag----en","tag--------e"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why am I blocked from selecting a tax on this item? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why am I blocked from selecting a tax on this item? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"The system blocks you from applying any tax rate above 0% on a specific item when that item (or its associated client) matches one of the Tax Exemption Rules configured on the account. This block depends on the exemption rule&#8217;s settings as follows: If the rule is set to &#8220;Clients&#8221; only: the exemption blocks the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/\" \/>\n<meta property=\"og:site_name\" content=\"Daftra Knowledge Base\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-14T08:48:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/docs.daftra.com\/#website\",\"url\":\"https:\/\/docs.daftra.com\/\",\"name\":\"Daftra Knowledge Base\",\"description\":\"Daftra\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/docs.daftra.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/#webpage\",\"url\":\"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/\",\"name\":\"Why am I blocked from selecting a tax on this item? - Daftra Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\/\/docs.daftra.com\/#website\"},\"datePublished\":\"2026-09-14T08:48:02+00:00\",\"dateModified\":\"2026-09-14T08:48:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/docs.daftra.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why am I blocked from selecting a tax on this item?\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why am I blocked from selecting a tax on this item? - Daftra Knowledge Base","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/","og_locale":"en_US","og_type":"article","og_title":"Why am I blocked from selecting a tax on this item? - Daftra Knowledge Base","og_description":"The system blocks you from applying any tax rate above 0% on a specific item when that item (or its associated client) matches one of the Tax Exemption Rules configured on the account. This block depends on the exemption rule&#8217;s settings as follows: If the rule is set to &#8220;Clients&#8221; only: the exemption blocks the [&hellip;]","og_url":"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/","og_site_name":"Daftra Knowledge Base","article_modified_time":"2026-09-14T08:48:12+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/docs.daftra.com\/#website","url":"https:\/\/docs.daftra.com\/","name":"Daftra Knowledge Base","description":"Daftra","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/docs.daftra.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/#webpage","url":"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/","name":"Why am I blocked from selecting a tax on this item? - Daftra Knowledge Base","isPartOf":{"@id":"https:\/\/docs.daftra.com\/#website"},"datePublished":"2026-09-14T08:48:02+00:00","dateModified":"2026-09-14T08:48:12+00:00","breadcrumb":{"@id":"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-blocked-from-selecting-a-tax-on-this-item\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/docs.daftra.com\/en\/"},{"@type":"ListItem","position":2,"name":"Why am I blocked from selecting a tax on this item?"}]}]}},"_links":{"self":[{"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/faq\/145328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/users\/23"}],"version-history":[{"count":1,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/faq\/145328\/revisions"}],"predecessor-version":[{"id":145329,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/faq\/145328\/revisions\/145329"}],"wp:attachment":[{"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/media?parent=145328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/categories?post=145328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/tags?post=145328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}