{"id":140748,"date":"2026-07-21T07:26:49","date_gmt":"2026-07-21T07:26:49","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=faq&#038;p=140748"},"modified":"2026-07-21T07:26:49","modified_gmt":"2026-07-21T07:26:49","slug":"the-amount-was-deducted-from-m-pesa-but-the-invoice-was-not-marked-as-paid-what-should-i-do","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/the-amount-was-deducted-from-m-pesa-but-the-invoice-was-not-marked-as-paid-what-should-i-do\/","title":{"rendered":"The amount was deducted from M-PESA but the invoice was not marked as paid \u2014 what should I do?"},"content":{"rendered":"<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"auto\">This can happen when the system could not confirm the payment status after all retries were exhausted. In this case the invoice remains as <strong>Pending<\/strong> and the message appears: <em>&#8220;We could not confirm your payment status. Please check your M-PESA messages. If the amount was deducted, contact support with your receipt number.&#8221;<\/em><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"auto\">Do not attempt to pay the invoice again before verifying with Safaricom whether the amount was actually deducted. If it was, contact your account support team with your M-PESA receipt number so the payment can be recorded manually.<\/p>\n","protected":false},"author":23,"template":"","categories":[2068],"tags":[],"class_list":["post-140748","faq","type-faq","status-publish","hentry","category-payment-methods"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The amount was deducted from M-PESA but the invoice was not marked as paid \u2014 what should I do? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/the-amount-was-deducted-from-m-pesa-but-the-invoice-was-not-marked-as-paid-what-should-i-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The amount was deducted from M-PESA but the invoice was not marked as paid \u2014 what should I do? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"This can happen when the system could not confirm the payment status after all retries were exhausted. 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