{"id":140746,"date":"2026-07-21T07:25:20","date_gmt":"2026-07-21T07:25:20","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=faq&p=140746"},"modified":"2026-08-06T12:26:40","modified_gmt":"2026-08-06T12:26:40","slug":"what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/","title":{"rendered":"What should I do if I cancelled the M-PESA payment request or it timed out?"},"content":{"rendered":"

Both situations are recoverable. If you cancelled the request on your phone or it timed out without a response, an error message appears on the payment screen along with a “Try Again”<\/strong> button \u2014 click it to return to the phone number entry step and restart the payment process. No charge is applied to your M-PESA account in either case.<\/p>\n

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, , try again, , payment error<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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<\/div>\n","protected":false},"author":23,"template":"","categories":[2068],"tags":[10643,10645,10644,10634,10646],"class_list":["post-140746","faq","type-faq","status-publish","hentry","category-payment-methods","tag-m-pesa-payment-cancelled","tag-m-pesa-payment-error","tag-m-pesa-payment-timeout","tag-pay-invoice-m-pesa","tag-payment-error"],"yoast_head":"\nWhat should I do if I cancelled the M-PESA payment request or it timed out? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What should I do if I cancelled the M-PESA payment request or it timed out? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Both situations are recoverable. If you cancelled the request on your phone or it timed out without a response, an error message appears on the payment screen along with a “Try Again” button \u2014 click it to return to the phone number entry step and restart the payment process. 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