{"id":140746,"date":"2026-07-21T07:25:20","date_gmt":"2026-07-21T07:25:20","guid":{"rendered":"https:\/\/docs.daftra.com\/?post_type=faq&#038;p=140746"},"modified":"2026-07-21T07:25:20","modified_gmt":"2026-07-21T07:25:20","slug":"what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/","title":{"rendered":"What should I do if I cancelled the M-PESA payment request or it timed out?"},"content":{"rendered":"<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"auto\">Both situations are recoverable. If you cancelled the request on your phone or it timed out without a response, an error message appears on the payment screen along with a <strong>&#8220;Try Again&#8221;<\/strong> button \u2014 click it to return to the phone number entry step and restart the payment process. No charge is applied to your M-PESA account in either case.<\/p>\n","protected":false},"author":23,"template":"","categories":[2068],"tags":[],"class_list":["post-140746","faq","type-faq","status-publish","hentry","category-payment-methods"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What should I do if I cancelled the M-PESA payment request or it timed out? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What should I do if I cancelled the M-PESA payment request or it timed out? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Both situations are recoverable. If you cancelled the request on your phone or it timed out without a response, an error message appears on the payment screen along with a &#8220;Try Again&#8221; button \u2014 click it to return to the phone number entry step and restart the payment process. No charge is applied to your [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/\" \/>\n<meta property=\"og:site_name\" content=\"Daftra Knowledge Base\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/docs.daftra.com\/#website\",\"url\":\"https:\/\/docs.daftra.com\/\",\"name\":\"Daftra Knowledge Base\",\"description\":\"Daftra\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/docs.daftra.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/#webpage\",\"url\":\"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/\",\"name\":\"What should I do if I cancelled the M-PESA payment request or it timed out? - Daftra Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\/\/docs.daftra.com\/#website\"},\"datePublished\":\"2026-07-21T07:25:20+00:00\",\"dateModified\":\"2026-07-21T07:25:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/docs.daftra.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What should I do if I cancelled the M-PESA payment request or it timed out?\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What should I do if I cancelled the M-PESA payment request or it timed out? - Daftra Knowledge Base","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/docs.daftra.com\/en\/faq\/what-should-i-do-if-i-cancelled-the-m-pesa-payment-request-or-it-timed-out\/","og_locale":"en_US","og_type":"article","og_title":"What should I do if I cancelled the M-PESA payment request or it timed out? - Daftra Knowledge Base","og_description":"Both situations are recoverable. If you cancelled the request on your phone or it timed out without a response, an error message appears on the payment screen along with a &#8220;Try Again&#8221; button \u2014 click it to return to the phone number entry step and restart the payment process. 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