{"id":140678,"date":"2026-07-15T13:09:46","date_gmt":"2026-07-15T13:09:46","guid":{"rendered":"https:\/\/docs.daftra.com\/faq\/%d9%84%d9%85%d8%a7%d8%b0%d8%a7-%d9%84%d8%a7-%d8%aa%d8%b8%d9%87%d8%b1-%d8%a5%d8%b9%d8%af%d8%a7%d8%af%d8%a7%d8%aa-%d9%85%d8%ac%d9%85%d9%88%d8%b9%d8%a7%d8%aa-%d8%a7%d9%84%d8%b7%d8%a7%d8%a8%d8%b9%d8%a7\/"},"modified":"2026-07-20T09:53:28","modified_gmt":"2026-07-20T09:53:28","slug":"why-dont-the-printer-group-settings-appear-in-the-app","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/","title":{"rendered":"Why don&#8217;t the printer group settings appear in the app?"},"content":{"rendered":"<p>The most common reason is no internet connection \u2014 printer group management (viewing, adding, editing, and deleting) is available in online mode only. Attempting to open it without a connection displays a message asking you to connect to the internet first. Check your device&#8217;s connection and then try again from the <strong>&#8220;Manage Printer Groups&#8221;<\/strong> button in the printers list.<\/p>\n<p>If the device is connected and the settings are still not appearing as expected, check the following:<\/p>\n<ul>\n<li><strong>Selected branch:<\/strong> With the Branch feature enabled, printer groups are independent per branch \u2014 settings configured for one branch will not appear when a different branch is selected in the app. Make sure the correct branch is selected.<\/li>\n<li><strong>Sync with the web:<\/strong> Settings are unified between the web dashboard and the app. If groups were modified from the web, reopen the app settings to load the latest version.<\/li>\n<\/ul>\n","protected":false},"author":17,"template":"","categories":[2164,10413],"tags":[],"class_list":["post-140678","faq","type-faq","status-publish","hentry","category-point-of-sales","category-pos-mobile-app"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why don&#039;t the printer group settings appear in the app? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why don&#039;t the printer group settings appear in the app? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"The most common reason is no internet connection \u2014 printer group management (viewing, adding, editing, and deleting) is available in online mode only. Attempting to open it without a connection displays a message asking you to connect to the internet first. Check your device&#8217;s connection and then try again from the &#8220;Manage Printer Groups&#8221; button [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/\" \/>\n<meta property=\"og:site_name\" content=\"Daftra Knowledge Base\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-20T09:53:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/docs.daftra.com\/#website\",\"url\":\"https:\/\/docs.daftra.com\/\",\"name\":\"Daftra Knowledge Base\",\"description\":\"Daftra\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/docs.daftra.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/#webpage\",\"url\":\"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/\",\"name\":\"Why don't the printer group settings appear in the app? - Daftra Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\/\/docs.daftra.com\/#website\"},\"datePublished\":\"2026-07-15T13:09:46+00:00\",\"dateModified\":\"2026-07-20T09:53:28+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/docs.daftra.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why don&#8217;t the printer group settings appear in the app?\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Why don't the printer group settings appear in the app? - Daftra Knowledge Base","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/","og_locale":"en_US","og_type":"article","og_title":"Why don't the printer group settings appear in the app? - Daftra Knowledge Base","og_description":"The most common reason is no internet connection \u2014 printer group management (viewing, adding, editing, and deleting) is available in online mode only. Attempting to open it without a connection displays a message asking you to connect to the internet first. Check your device&#8217;s connection and then try again from the &#8220;Manage Printer Groups&#8221; button [&hellip;]","og_url":"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/","og_site_name":"Daftra Knowledge Base","article_modified_time":"2026-07-20T09:53:28+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/docs.daftra.com\/#website","url":"https:\/\/docs.daftra.com\/","name":"Daftra Knowledge Base","description":"Daftra","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/docs.daftra.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/#webpage","url":"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/","name":"Why don't the printer group settings appear in the app? - Daftra Knowledge Base","isPartOf":{"@id":"https:\/\/docs.daftra.com\/#website"},"datePublished":"2026-07-15T13:09:46+00:00","dateModified":"2026-07-20T09:53:28+00:00","breadcrumb":{"@id":"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/docs.daftra.com\/en\/faq\/why-dont-the-printer-group-settings-appear-in-the-app\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/docs.daftra.com\/en\/"},{"@type":"ListItem","position":2,"name":"Why don&#8217;t the printer group settings appear in the app?"}]}]}},"_links":{"self":[{"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/faq\/140678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":2,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/faq\/140678\/revisions"}],"predecessor-version":[{"id":140680,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/faq\/140678\/revisions\/140680"}],"wp:attachment":[{"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/media?parent=140678"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/categories?post=140678"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/docs.daftra.com\/en\/wp-json\/wp\/v2\/tags?post=140678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}