{"id":137089,"date":"2026-05-05T11:20:31","date_gmt":"2026-05-05T11:20:31","guid":{"rendered":"https:\/\/docs.daftra.com\/faq\/%d9%84%d9%85%d8%a7%d8%b0%d8%a7-%d9%84%d8%a7-%d8%a3%d8%b1%d9%89-%d8%b2%d8%b1-%d8%a5%d8%ba%d9%84%d8%a7%d9%82-%d8%a7%d9%84%d8%b9%d9%87%d8%af%d8%a9%d8%9f\/"},"modified":"2026-05-13T06:54:51","modified_gmt":"2026-05-13T06:54:51","slug":"why-cant-i-see-the-close-custody-button","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/why-cant-i-see-the-close-custody-button\/","title":{"rendered":"Why Can&#8217;t I See the &#8220;Close Custody&#8221; Button?"},"content":{"rendered":"<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">The Close Custody button only appears when both of the following conditions are met:<\/p>\n<ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">The remaining balance of the custody equals zero.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">The custody status is <strong>&#8220;Settled.&#8221;<\/strong><\/li>\n<\/ul>\n<p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If the button is not appearing, verify that the remaining balance is zero and that the custody status is &#8220;Settled.&#8221;<\/p>\n","protected":false},"author":17,"template":"","categories":[2118,2108,9541],"tags":[9926,9735,9927,9673,9928],"class_list":{"0":"post-137089","1":"faq","2":"type-faq","3":"status-publish","4":"hentry","5":"category-finance","6":"category-accounting","7":"category-employee-custody","8":"tag----en","10":"tag---en","12":"tag-------en"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Can&#039;t I See the &quot;Close Custody&quot; Button? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/why-cant-i-see-the-close-custody-button\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Can&#039;t I See the &quot;Close Custody&quot; Button? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"The Close Custody button only appears when both of the following conditions are met: The remaining balance of the custody equals zero. 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