{"id":11136,"date":"2023-07-11T12:51:59","date_gmt":"2023-07-11T12:51:59","guid":{"rendered":"https:\/\/docs.daftra.com\/faq\/%d9%84%d9%85%d8%a7%d8%b0%d8%a7-%d9%84%d8%a7-%d8%a7%d8%aa%d9%85%d9%83%d9%86-%d9%85%d9%86-%d8%aa%d8%b3%d8%ac%d9%8a%d9%84-%d8%a7%d9%84%d8%af%d8%ae%d9%88%d9%84-%d8%a7%d9%84%d9%89-%d8%ad%d8%b3%d8%a7%d8%a8\/"},"modified":"2023-12-26T11:48:56","modified_gmt":"2023-12-26T11:48:56","slug":"why-am-i-not-able-to-log-in-to-my-account","status":"publish","type":"faq","link":"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-not-able-to-log-in-to-my-account\/","title":{"rendered":"Why am I not able to log in to my account?"},"content":{"rendered":"<p>You may encounter some problems while logging into your account in the Daftra software, which results in the system sending an <strong>OTP<\/strong> code to the email associated with your account. This code must be entered during login to verify the account owner&#8217;s information for added security and privacy.<\/p>\n<p>The reasons for sending the <strong>OTP<\/strong> code include:<\/p>\n<ul>\n<li>Entering the wrong password more than 5 times during login.<\/li>\n<li>Logging in from a country different from the one specified in the account.<\/li>\n<\/ul>\n<p>After entering the OTP code, you can log into your account normally.<\/p>\n","protected":false},"author":17,"template":"","categories":[2215,2216],"tags":[5170,5171,5172,5174],"class_list":["post-11136","faq","type-faq","status-publish","hentry","category-my-account","category-account-settings","tag---en","tag--otp-en","tag------en","tag----en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why am I not able to log in to my account? - Daftra Knowledge Base<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.daftra.com\/en\/faq\/why-am-i-not-able-to-log-in-to-my-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why am I not able to log in to my account? - Daftra Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"You may encounter some problems while logging into your account in the Daftra software, which results in the system sending an OTP code to the email associated with your account. 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